Nortel Networks NN10300-025 manual Calling the supervisor, Using the Walkaway feature

Using the Walkaway feature 33

•When your phone rings and the supervisor indicator lamp flashes, press the Supervisor key.

•When you are on a call and you hear a buzz and the supervisor indicator lamp flashes, do the following:

—Press the Hold key.

—Press the Supervisor key.

2Press the In-Callskey to return to the ACD call.

--End--

Calling the supervisor

Follow this procedure to call the supervisor. If you are on a call, that call is automatically put on hold.

Step Action

1Press the Supervisor key.

If you are on a call, that call is put on hold.

2Perform one of these actions:

•Press the Release key to disconnect from the supervisor.

•If there is a call on hold, press the In-Callskey to disconnect from the supervisor and return to the caller.

--End--

Using the Walkaway feature

Follow this procedure when you need to walk away from your desk.

Step Action

To walk away

1Press the Hold key.

The in-calls indicator lamp flashes.

2Disconnect your headset.

To walk away while in not ready mode

3Press the Not Ready key.

4Press the Hold key.

5Disconnect your headset.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks