Nortel Networks NN10300-025 manual Logging off from the network Logging off the ACD queue

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Logging off							25
Logging off from the network					25
Logging off the ACD queue					25
Using a handset							27
Agent features							29
Using the Activity feature				29
Answering an ACD call			30
Ending an ACD call		30
Using the Emergency feature					31
Using the Not Ready feature					31
Using the Make Set Busy feature						32
Answering a call from the supervisor 32
Calling the supervisor		33
Using the Walkaway feature					33
Supervisor features							35
Agent Status Lamp 36
Using the Answer Agent feature						36
Answering an emergency				36
Calling an agent	37
Observing an agent		37
Using the Forced Agent Availability feature							38
Using the Talk/Listen feature					38
Using the Interflow feature				39
Using the Night Service feature						39
Viewing agent status		39
Viewing queue status		40
Display Queue status indicator 41
Making a non-ACD call							43
Making a call using predial				43
Editing a predialed number				43
Originating a call from the Inbox or Outbox							44
Answering non-ACD calls							45
Answering a call	45
Answering a second call			45
Ending a non-ACD call							47
While on a non-ACD call							49
Using call hold 49
Transferring a call	49
Using conference call		50

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks