Answering non-ACD calls | Nortel Networks NN10300-025 instruction

46Answering non-ACD calls

Step Action

1Press the hold key to put the active call on hold.

If you do not press the hold key, the call is automatically put on hold when you press the line key for the second call.

2Press the line key for the second call. The call is answered.

--End--

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks

Image 46

Nortel Networks NN10300-025 manual Press the hold key to put the active call on hold, Answering non-ACD calls

Contents

Nortel IP Phone 1150E User Guide Cicm Legal Notice Contents Logging off from the network Logging off the ACD queue Using call hold Transferring a call Using conference callAnswering a call Answering a second call Using call forward Navigating the menu system Using the mute feature Using the Inbox Making a call using the directory Other changes FeaturesNew in this release There are no other changes for this release New in this release Overview IP Phone terminal description Overview IP Phone terminal description Terminal display Softkey functionality Terminal indicators ACD keys USB keyboard USB mouse Logoff FeatureIP Phone 1150E menu systems Audio Language IP Phone 1150E menu systems Time DiagnosticsUpgrade User How to use the navigation keys Menu hierarchy Connecting the IP Phone to the LAN Risk of equipment damage Procedure job aid Connecting the IP Phone to the LAN Logging on Logging on to the network Press the In-Callskey Logging on to the ACD queueYou are logged on and the Menu screen appears Logging on Logging off from the network ACD feature indicator lamp is litLogging off Logging off the ACD queue Logging off Using a handset Using a handset Agent features Using the Activity feature Answering an ACD call Caller is connected. The in-calls indicator lamp is litFollow this procedure to end an ACD call Ending an ACD call Using the Emergency feature Using the Not Ready feature You are removed from the queue Using the Make Set Busy featureAnswering a call from the supervisor You are logged out of the ACD group Calling the supervisor Using the Walkaway featureIn-calls indicator lamp flashes If you are on a call, that call is put on hold Walkaway feature is deactivated. You are in not-ready mode Connect the headset Supervisor features Agent Status Lamp Using the Answer Agent featureAnswering an emergency Observing an agent You are in not-ready mode. See Using the Not Ready featureCalling an agent You are in a three-way conference For the location of the supervisor headset jack Using the Forced Agent Availability featureUsing the Talk/Listen feature Press the supervisor Talk/Listen key again Using the Night Service feature Using the Interﬂow featureViewing agent status Press the Display Queue key Viewing queue statusPress the Display Agent key Information for the current queue is displayed Following table lists the four states of the LCD indicator Display Queue status indicatorIndication of the number of calls in the ACD queue Supervisor features Making a non-ACD call Making a call using predialWhen the call is answered, begin speaking Editing a predialed number Press the Inbox key or the Outbox key Originating a call from the Inbox or OutboxNumber must be predialed Making a non-ACD call Answering a call Follow this procedure to answer the callAnswering non-ACD calls Answering a second call Press the hold key to put the active call on hold Answering non-ACD calls Ending a non-ACD call Press the release key. The call is ended Ending a non-ACD call Transferring a call Using call holdWhile on a non-ACD call To put the call on hold, press the hold key Call is transferred Using conference callUsing the mute feature Dial the number of the person you want to add to the call Red light is turned on to indicate the feature is enabled During a call, press the mute key While on a non-ACD call Using call forward To turn off call forward, press the forward key Using call forward Navigating the main menu Follow this procedure to navigate the main menuNavigating the menu system Selected menu opens Navigating the Feature menu Navigating the Audio menu Navigating the Time menu Navigating the User menu See Changing your password Using the Audio menu Viewing and editing your audio proﬁle Changing the default volume Resetting the default volume of the headset Selecting a headset type Default volume is applied the next time the headset is usedSelecting the dialpad feedback Step Action Adjusting the contrast level of the display Adjusting the contrast level of the display Follow this procedure to open the Assign menu Using the Feature menuUsing the Assign menu From the main menu, open the Feature menu Using the Feature menu Feature submenu appearsSelect a key to change Using the Assign menu Directory contact list opens New label is applied. You return to the Feature menu Labeling a feature keyUsing the Options menu Follow this procedure to open the Options menu Selecting the default line key Press Ok, or press the send key. The Options menu opens Press Yes, or press the send key Viewing features assigned to the ACD keys Viewing features assigned to the ACD keys Selecting the language Follow this procedure to select your language preferencePress Cancel Terminal now displays text in the selected language Selecting the language Enabling Daylight Saving Time Using the Time menuSetting the time zone Time displayed changes to that of the selected zone Disabling Daylight Saving Time Setting the time formatFollow this procedure to disable Daylight Saving Time Select On Press Ok, or press the send key Setting the date format Check mark appears beside the format currently in use Resetting the default time Follow this procedure to view your user name Using the User menuViewing your login type Viewing your user name Viewing, disabling, or enabling the auto login feature Using the User menu Changing your password Enter your new password again Using the User menu Testing the local mode Testing the local mode Performing a ﬁrmware upgrade Second confirmation screen appears Performing a firmware upgrade Adding or editing a directory entry Using the directoryDirectory menu opens Using the directory Deleting an entry from the directory Making a call using the directory Using the directory Using the Inbox Follow these procedures to use the Inbox Viewing Inbox call information Accessing the InboxUsing the Inbox Press the Inbox key Follow this procedure to make a call from within the Inbox Using the Inbox to make a callStoring a number from the Inbox Resetting the Inbox Follow this procedure to delete the contents of the Inbox Follow these procedures to use the Outbox feature Using the OutboxAccessing the Outbox Follow this procedure to access and use the Outbox Storing a number from the Outbox Using the OutboxViewing Outbox call information Press the Outbox key Follow this procedure to make a call from within the Outbox Using the Outbox to make a callResetting the Outbox Follow this procedure to delete the contents of the Outbox Using the Outbox Conﬁguring Bluetooth wireless headsets Pairing a wireless headset with the IP Phone Services menu is displayed Configuring Bluetooth wireless headsets Select Pair Press the send key Unpairing a wireless headsetDialog box appears, prompting you to enter a PIN Interaction with wired headsets Switching between a wireless and a wired headset Bluetooth headset feature activation Press the Exit key to toggle this option on or off Configuring Bluetooth wireless headsets Using the dialpad to enter text Letter appears on the display Using the dialpad to enter text Special characters Using a keyboard with an IP Phone Key Action Using a keyboard with an IP Phone ESC Access code summary Feature access codes Access code Access code summary Page Nortel IP Phone 1150E User Guide Cicm Carrier VoIP