Nortel Networks NN10300-025 instruction

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Nortel Networks NN10300-025 manual

Contents

Nortel IP Phone 1150E User Guide Cicm Legal Notice Contents Using call hold Transferring a call Using conference call Logging off from the network Logging off the ACD queueAnswering a call Answering a second call Using the mute feature Using call forward Navigating the menu system Making a call using the directory Using the Inbox There are no other changes for this release FeaturesNew in this release Other changes New in this release Overview Overview IP Phone terminal description IP Phone terminal description Terminal display Softkey functionality ACD keys Terminal indicators USB keyboard USB mouse Audio FeatureIP Phone 1150E menu systems Logoff IP Phone 1150E menu systems Language User DiagnosticsUpgrade Time Menu hierarchy How to use the navigation keys Risk of equipment damage Connecting the IP Phone to the LAN Connecting the IP Phone to the LAN Procedure job aid Logging on to the network Logging on Logging on Logging on to the ACD queueYou are logged on and the Menu screen appears Press the In-Callskey Logging off the ACD queue ACD feature indicator lamp is litLogging off Logging off from the network Logging off Using a handset Using a handset Using the Activity feature Agent features Ending an ACD call Caller is connected. The in-calls indicator lamp is litFollow this procedure to end an ACD call Answering an ACD call Using the Not Ready feature Using the Emergency feature You are logged out of the ACD group Using the Make Set Busy featureAnswering a call from the supervisor You are removed from the queue If you are on a call, that call is put on hold Using the Walkaway featureIn-calls indicator lamp flashes Calling the supervisor Connect the headset Walkaway feature is deactivated. You are in not-ready mode Supervisor features Using the Answer Agent feature Agent Status LampAnswering an emergency You are in a three-way conference You are in not-ready mode. See Using the Not Ready featureCalling an agent Observing an agent Press the supervisor Talk/Listen key again Using the Forced Agent Availability featureUsing the Talk/Listen feature For the location of the supervisor headset jack Using the Interﬂow feature Using the Night Service featureViewing agent status Information for the current queue is displayed Viewing queue statusPress the Display Agent key Press the Display Queue key Display Queue status indicator Following table lists the four states of the LCD indicatorIndication of the number of calls in the ACD queue Supervisor features Editing a predialed number Making a call using predialWhen the call is answered, begin speaking Making a non-ACD call Making a non-ACD call Originating a call from the Inbox or OutboxNumber must be predialed Press the Inbox key or the Outbox key Answering a second call Follow this procedure to answer the callAnswering non-ACD calls Answering a call Answering non-ACD calls Press the hold key to put the active call on hold Press the release key. The call is ended Ending a non-ACD call Ending a non-ACD call To put the call on hold, press the hold key Using call holdWhile on a non-ACD call Transferring a call Dial the number of the person you want to add to the call Using conference callUsing the mute feature Call is transferred During a call, press the mute key Red light is turned on to indicate the feature is enabled While on a non-ACD call To turn off call forward, press the forward key Using call forward Using call forward Selected menu opens Follow this procedure to navigate the main menuNavigating the menu system Navigating the main menu Navigating the Audio menu Navigating the Feature menu Navigating the User menu Navigating the Time menu See Changing your password Viewing and editing your audio proﬁle Using the Audio menu Resetting the default volume of the headset Changing the default volume Default volume is applied the next time the headset is used Selecting a headset typeSelecting the dialpad feedback Step Action Adjusting the contrast level of the display Adjusting the contrast level of the display From the main menu, open the Feature menu Using the Feature menuUsing the Assign menu Follow this procedure to open the Assign menu Feature submenu appears Using the Feature menuSelect a key to change Directory contact list opens Using the Assign menu Follow this procedure to open the Options menu Labeling a feature keyUsing the Options menu New label is applied. You return to the Feature menu Press Ok, or press the send key. The Options menu opens Selecting the default line key Press Yes, or press the send key Viewing features assigned to the ACD keys Viewing features assigned to the ACD keys Terminal now displays text in the selected language Follow this procedure to select your language preferencePress Cancel Selecting the language Selecting the language Time displayed changes to that of the selected zone Using the Time menuSetting the time zone Enabling Daylight Saving Time Select On Press Ok, or press the send key Setting the time formatFollow this procedure to disable Daylight Saving Time Disabling Daylight Saving Time Check mark appears beside the format currently in use Setting the date format Resetting the default time Viewing your user name Using the User menuViewing your login type Follow this procedure to view your user name Using the User menu Viewing, disabling, or enabling the auto login feature Enter your new password again Changing your password Using the User menu Testing the local mode Testing the local mode Second confirmation screen appears Performing a ﬁrmware upgrade Performing a firmware upgrade Using the directory Adding or editing a directory entryDirectory menu opens Deleting an entry from the directory Using the directory Making a call using the directory Using the directory Follow these procedures to use the Inbox Using the Inbox Press the Inbox key Accessing the InboxUsing the Inbox Viewing Inbox call information Using the Inbox to make a call Follow this procedure to make a call from within the InboxStoring a number from the Inbox Follow this procedure to delete the contents of the Inbox Resetting the Inbox Follow this procedure to access and use the Outbox Using the OutboxAccessing the Outbox Follow these procedures to use the Outbox feature Press the Outbox key Using the OutboxViewing Outbox call information Storing a number from the Outbox Follow this procedure to delete the contents of the Outbox Using the Outbox to make a callResetting the Outbox Follow this procedure to make a call from within the Outbox Using the Outbox Pairing a wireless headset with the IP Phone Conﬁguring Bluetooth wireless headsets Configuring Bluetooth wireless headsets Services menu is displayed Unpairing a wireless headset Select Pair Press the send keyDialog box appears, prompting you to enter a PIN Switching between a wireless and a wired headset Interaction with wired headsets Press the Exit key to toggle this option on or off Bluetooth headset feature activation Configuring Bluetooth wireless headsets Letter appears on the display Using the dialpad to enter text Special characters Using the dialpad to enter text Key Action Using a keyboard with an IP Phone ESC Using a keyboard with an IP Phone Feature access codes Access code Access code summary Access code summary Page Carrier VoIP Nortel IP Phone 1150E User Guide Cicm