Nortel Networks NN10300-025 manual Display Queue status indicator

Models: NN10300-025

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Display Queue status indicator 41

The queues are presented in the order in which they were entered at login.

 

 

 

 

--End--

 

 

 

 

 

Display Queue status indicator

 

 

 

The LCD indicator associated with the Display Queue key gives an

 

indication of the number of calls in the ACD queue.

 

The following table lists the four states of the LCD indicator.

 

 

 

 

 

 

Indicator

 

 

Queue Status

 

Meaning

 

 

 

 

 

 

Off

 

 

Light

 

There are few or no calls

 

 

 

 

 

waiting.

 

 

 

 

 

 

On

 

 

Normal

 

An acceptable number of calls

 

 

 

 

 

are waiting.

 

 

 

 

 

 

Slow flashing

 

 

Busy

 

Calls are backing up in the

 

 

 

 

 

queue. Calls overflowing to this

 

 

 

 

 

queue will not be accepted.

 

 

 

 

 

 

Fast flashing

 

 

Overloaded

 

Too many calls are in the

 

 

 

 

 

queue. New calls are being

 

 

 

 

 

overflowed to another queue.

 

 

 

 

 

 

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks

Page 41
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Nortel Networks NN10300-025 manual Display Queue status indicator, Indication of the number of calls in the ACD queue