Nortel Networks NN10300-025 Using the Make Set Busy feature, Answering a call from the supervisor

32Agent features

Step Action

1Press the Not Ready key.

You are removed from the queue.

2When you are ready to return to the queue, press the Not Ready key.

--End--

Using the Make Set Busy feature

Follow this procedure to make your line appear busy to all callers. You are automatically logged out of the Automatic Call Distribution (ACD) group and not presented with calls.

You must log back in to the ACD group to be presented with calls. See “Logging on to the ACD queue” (page 24).

When all agents have the Make Set Busy feature activated, the ACD group is automatically put into Night Service. See “Using the Night Service feature” (page 39).

See Figure 1 "IP Phone 1150E components" (page 10) for the location of the Make Set Busy key.

Step Action

1Press the Make Set Busy key.

You are logged out of the ACD group.

2When you are ready to answer calls, press the Make Set Busy key again.

Your line does not appear busy to callers.

3Log in to the ACD queue. You are presented with calls.

--End--

Answering a call from the supervisor

Follow this procedure to answer a call from the supervisor.

Step Action

1Perform one of these actions:

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks