Nortel Networks NN10300-025 manual Using the Emergency feature, Using the Not Ready feature

Using the Not Ready feature 31

Step Action

1Perform one of these actions:

•Press the Release key.

•Press a non-ACD line key to exit the queue.

•Press the Not Ready key to exit the queue and remain logged in as an agent.

•Wait for the caller to terminate the call.

--End--

Using the Emergency feature

Follow this procedure to contact the supervisor in an emergency situation.

The display shows information about the call. Before you press the Emergency key, it is recommended that you record this information for future reference.

See Figure 1 "IP Phone 1150E components" (page 10) for the location of the Emergency key.

Step Action

1Answer a call.

2During the call, press the Emergency key to call the supervisor. The emergency indicator lamp flashes while the supervisor is called.

When the supervisor answers the call, the emergency indicator lamp is lit. You have a three-way conference with the supervisor and the current caller.

--End--

Using the Not Ready feature

Follow this procedure to leave the Automatic Call Distribution (ACD) queue for a short time without logging out of the queue.

See Figure 1 "IP Phone 1150E components" (page 10) for the location of the Not Ready key.

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Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks