Nortel Networks NN10300-025 manual Using the Interflow feature, Using the Night Service feature

Viewing agent status 39

Using the Interflow feature

Follow this procedure to temporarily transfer calls from one queue to another queue.

When the call backlog or the waiting time in the queue exceeds a set threshold, the Interflow feature forwards calls to another queue. Interflow is activated by the supervisor when the waiting time for the queue exceeds the predefined threshold.

When Night Service is activated, Interflow cannot be activated. If Interflow is operational when Night Service is activated, Interflow is canceled. See “Using the Night Service feature” (page 39).

Step Action

1Press the Interflow key.

The indicator lamp flashes. Calls are routed to the destination queue.

2To deactivate Interflow, press the Interflow key again.

--End--

Using the Night Service feature

Follow this procedure to use the Night Service feature.

When Night Service is activated, Interflow cannot be activated. See “Using the Interflow feature” (page 39).

Step Action

1To enter Night Service, press the Night key.

The indicator lamp is lit. All calls in the queue and all new calls receive Night Service.

2To exit Night Service, press the Night key again.

--End--

Viewing agent status

Follow this procedure to display current information about the Automatic Call Distribution (ACD) agents. The information is displayed for 12 seconds, or until another feature key is pressed.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks