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Nortel Networks NN10300-025 manual Viewing features assigned to the ACD keys

Models: NN10300-025

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Viewing features assigned to the ACD keys

Follow this procedure to view the features assigned to the Automatic Call Distribution (ACD) keys. You can not perform edits; the ACD Keys menu is read-only.

Step Action

1From the main menu, select and open ACD Keys. A list of the ACD keys appears.

2Scroll through the list to view the feature assigned to each key.

3Press Ok to return to the main menu.

--End--

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks

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Nortel Networks NN10300-025 manual Viewing features assigned to the ACD keys

Contents

Nortel IP Phone 1150E User Guide Cicm Legal Notice Contents Answering a call Answering a second call Using call hold Transferring a call Using conference callLogging off from the network Logging off the ACD queue Using the mute feature Using call forward Navigating the menu systemMaking a call using the directory Using the InboxThere are no other changes for this release FeaturesNew in this release Other changesNew in this release Overview Overview IP Phone terminal descriptionIP Phone terminal description Terminal display Softkey functionality ACD keys Terminal indicatorsUSB keyboard USB mouse Audio FeatureIP Phone 1150E menu systems LogoffIP Phone 1150E menu systems LanguageUser DiagnosticsUpgrade TimeMenu hierarchy How to use the navigation keysRisk of equipment damage Connecting the IP Phone to the LANConnecting the IP Phone to the LAN Procedure job aidLogging on to the network Logging onLogging on Logging on to the ACD queueYou are logged on and the Menu screen appears Press the In-CallskeyLogging off the ACD queue ACD feature indicator lamp is litLogging off Logging off from the networkLogging off Using a handset Using a handset Using the Activity feature Agent featuresEnding an ACD call Caller is connected. The in-calls indicator lamp is litFollow this procedure to end an ACD call Answering an ACD callUsing the Not Ready feature Using the Emergency featureYou are logged out of the ACD group Using the Make Set Busy featureAnswering a call from the supervisor You are removed from the queueIf you are on a call, that call is put on hold Using the Walkaway featureIn-calls indicator lamp flashes Calling the supervisorConnect the headset Walkaway feature is deactivated. You are in not-ready modeSupervisor features Answering an emergency Using the Answer Agent featureAgent Status Lamp You are in a three-way conference You are in not-ready mode. See Using the Not Ready featureCalling an agent Observing an agentPress the supervisor Talk/Listen key again Using the Forced Agent Availability featureUsing the Talk/Listen feature For the location of the supervisor headset jackViewing agent status Using the Interﬂow featureUsing the Night Service feature Information for the current queue is displayed Viewing queue statusPress the Display Agent key Press the Display Queue keyIndication of the number of calls in the ACD queue Display Queue status indicatorFollowing table lists the four states of the LCD indicator Supervisor features Editing a predialed number Making a call using predialWhen the call is answered, begin speaking Making a non-ACD callMaking a non-ACD call Originating a call from the Inbox or OutboxNumber must be predialed Press the Inbox key or the Outbox keyAnswering a second call Follow this procedure to answer the callAnswering non-ACD calls Answering a callAnswering non-ACD calls Press the hold key to put the active call on holdPress the release key. The call is ended Ending a non-ACD callEnding a non-ACD call To put the call on hold, press the hold key Using call holdWhile on a non-ACD call Transferring a callDial the number of the person you want to add to the call Using conference callUsing the mute feature Call is transferredDuring a call, press the mute key Red light is turned on to indicate the feature is enabledWhile on a non-ACD call To turn off call forward, press the forward key Using call forwardUsing call forward Selected menu opens Follow this procedure to navigate the main menuNavigating the menu system Navigating the main menuNavigating the Audio menu Navigating the Feature menuNavigating the User menu Navigating the Time menuSee Changing your password Viewing and editing your audio proﬁle Using the Audio menuResetting the default volume of the headset Changing the default volumeSelecting the dialpad feedback Default volume is applied the next time the headset is usedSelecting a headset type Step Action Adjusting the contrast level of the display Adjusting the contrast level of the display From the main menu, open the Feature menu Using the Feature menuUsing the Assign menu Follow this procedure to open the Assign menuSelect a key to change Feature submenu appearsUsing the Feature menu Directory contact list opens Using the Assign menuFollow this procedure to open the Options menu Labeling a feature keyUsing the Options menu New label is applied. You return to the Feature menuPress Ok, or press the send key. The Options menu opens Selecting the default line keyPress Yes, or press the send key Viewing features assigned to the ACD keys Viewing features assigned to the ACD keys Terminal now displays text in the selected language Follow this procedure to select your language preferencePress Cancel Selecting the languageSelecting the language Time displayed changes to that of the selected zone Using the Time menuSetting the time zone Enabling Daylight Saving TimeSelect On Press Ok, or press the send key Setting the time formatFollow this procedure to disable Daylight Saving Time Disabling Daylight Saving TimeCheck mark appears beside the format currently in use Setting the date formatResetting the default time Viewing your user name Using the User menuViewing your login type Follow this procedure to view your user nameUsing the User menu Viewing, disabling, or enabling the auto login featureEnter your new password again Changing your passwordUsing the User menu Testing the local mode Testing the local mode Second confirmation screen appears Performing a ﬁrmware upgradePerforming a firmware upgrade Directory menu opens Using the directoryAdding or editing a directory entry Deleting an entry from the directory Using the directoryMaking a call using the directory Using the directory Follow these procedures to use the Inbox Using the InboxPress the Inbox key Accessing the InboxUsing the Inbox Viewing Inbox call informationStoring a number from the Inbox Using the Inbox to make a callFollow this procedure to make a call from within the Inbox Follow this procedure to delete the contents of the Inbox Resetting the InboxFollow this procedure to access and use the Outbox Using the OutboxAccessing the Outbox Follow these procedures to use the Outbox featurePress the Outbox key Using the OutboxViewing Outbox call information Storing a number from the OutboxFollow this procedure to delete the contents of the Outbox Using the Outbox to make a callResetting the Outbox Follow this procedure to make a call from within the OutboxUsing the Outbox Pairing a wireless headset with the IP Phone Conﬁguring Bluetooth wireless headsetsConfiguring Bluetooth wireless headsets Services menu is displayedDialog box appears, prompting you to enter a PIN Unpairing a wireless headsetSelect Pair Press the send key Switching between a wireless and a wired headset Interaction with wired headsetsPress the Exit key to toggle this option on or off Bluetooth headset feature activationConfiguring Bluetooth wireless headsets Letter appears on the display Using the dialpad to enter textSpecial characters Using the dialpad to enter textKey Action Using a keyboard with an IP PhoneESC Using a keyboard with an IP PhoneFeature access codes Access code Access code summaryAccess code summary Page Carrier VoIP Nortel IP Phone 1150E User Guide Cicm