Palm 750 manual ActiveSync desktop software does not respond to sync attempt

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C O M M O N Q U E S T I O N S

C H A P T E R

ActiveSync desktop software does not respond to sync attempt

As you complete the following steps, synchronize after each step. If the synchronization is successful, you do not need to complete the remaining steps.

1Verify that the USB sync cable is securely connected at all points (see Setting up your computer for synchronization).

2Look for the ActiveSync icon at the top of your Treo 750 screen and the ActiveSync icon in the taskbar on your computer to make sure ActiveSync desktop software is running on your computer. If one or both icons if not displayed, do the following:

Treo 750: Press Start , select Programs, and then select ActiveSync.

Select Menu (right action key), and then select Connections. Make sure the Synchronize all PCs using this connection box is checked, and that USB is selected from the list.

Computer: Click Start, navigate to Programs, and then select Microsoft ActiveSync.

3Double-click the ActiveSync icon in your taskbar. From the File menu, select Connection Settings. Make sure the Allow USB connections box is checked, and then click Connect.

4Perform a soft reset (see Performing a soft reset).

5Restart your computer and make sure ActiveSync desktop software is running.

6If problems persist and you’re synchronizing through a USB hub, try connecting the sync cable to a different USB port or directly to your computer’s built-in USB port.

7If you’re already synchronizing through a built-in USB port on the front of your computer, move the sync cable to a USB on the back of your computer (if your computer has USB ports in both places).

8Uninstall the desktop software that came with your Treo 750, and then insert the Windows Mobile Getting Started Disc, which came with your Treo 750, and repeat the installation process (see Reinstalling the desktop software).

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