APPENDIX B

Frequently Asked Questions

If you encounter a problem with your handheld, do not call Technical Support until you have reviewed the frequently asked questions in this appendix and you have also reviewed the following:

■The README file located in the folder where you installed the Palm™ Desktop software on your Windows computer or on your installation CD for Mac users

■The Palm Desktop online Help

■The Palm Desktop software for the Macintosh User’s Guide located in the Documentation folder on your installation CD

■The Palm Knowledge Library, accessible at www.palm.com under the Support section

■The most recent Palm™ Tungsten™ T handheld HelpNotes on your regional web site

If you are still having problems, contact Technical Support or go to www.palm.com/support.

NOTE Palm works with developers of third-party add-on applications to ensure the compatibility of these applications with your new Palm™ handheld. Some third-party applications, however, may not have been upgraded to be compatible with your new Palm handheld.

If you suspect that a third-party application is adversely affecting the operation of your handheld, contact the developer of the application. In addition, Palm, Inc. has information about some applications' compatibility with your handheld. To find this information, do one of the following:

■Go to www.palm.com/support. Click the link for information about your handheld, and then find the information on compatibility of third-party applications.

■Read the readme file for your handheld. After you install Palm Desktop software on your computer, open the Palm folder. The readme file is located in the Helpnote folder.

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