Appendix B Frequently Asked Questions
I tried to do a local HotSync operation, but it did not complete successfully.
■Make sure your handheld is seated in the cradle/cable correctly.
■Check the connection between the HotSync cradle/cable and the USB or serial port on your computer.
■Make sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld.
■Make sure the date on your computer matches the date on your handheld.
■Read the HotSync Log for the user account for which you are performing a HotSync operation
On a Windows computer, try each step in turn:
■Make sure that HotSync Manager is running. If it is running, close it and restart it.
■Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu.
■If you are using the serial cradle/cable, make sure you selected the correct serial port on the Local tab in the Setup dialog box. It should be set to the port where you connected the HotSync cradle/cable.
■If you are using the serial cradle/cable, try a lower baud rate setting on the Local tab in the Setup dialog box.
■If you are using the serial cradle/cable, make sure you aren’t running a program, such as America Online, that uses the serial port you selected in the Setup dialog box.
On a Mac computer, try each step in turn:
■Make sure HotSync Manager is enabled on the HotSync Controls tab in the HotSync Software Setup window.
■If you are using the optional serial cradle/cable, double- click the HotSync Manager icon in the Palm folder and then click the Connection Settings tab. Make sure the port selection matches the port where your HotSync cradle/ cable is attached.
■If you are using the optional serial cradle/cable, try a lower Speed setting on the Connection Settings tab
■If you are using the optional serial cradle/cable, make sure you aren’t running a program, such as America Online, fax or telephony software, or AppleTalk networking, that uses the serial port you selected in the Connection Settings tab.
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