Appendix B Frequently Asked Questions

Software installation problems

Problem

Solution

The Palm Desktop Installer menu did not appear when I inserted the CD-ROM into my Windows computer.

I cannot install Palm Desktop software on my Windows computer.

I cannot install Palm Desktop software on my Mac computer.

1.From the Windows desktop, click Start.

2.Select Run.

3.Click Browse.

4.Locate your CD-ROM drive, and select the Autorun file.

5.Click Open.

6.Click OK.

Try the following:

1.Disable any virus scanning software on your computer.

2.Close any open applications

3.Make sure your computer has at least 50MB of disk space available.

4.Delete all temporary files.

5.Run ScanDisk (or another disk verification tool) on your computer.

6.Uninstall, and then reinstall Palm Desktop software.

Try the following:

1.Disable any virus scanning software on your computer.

2.Quit any open applications.

3.Make sure your computer has at least 50MB of disk space available.

4.Uninstall, and then reinstall Palm Desktop software.

248