HotSync problems
I cannot perform a HotSync operation. What should I check to make sure I’m doing it correctly (continued)?
I did a HotSync operation, but one of my applications did not synchronize.
On a Mac computer try these steps:
1.Make sure HotSync Manager is enabled. If it is not, double- click the HotSync Manager icon in the Palm folder and enable HotSync Manager on the HotSync Controls tab.
2.If you are using a USB cradle/cable, disconnect the cradle/ cable from your computer, and then reconnect the cradle/ cable and restart your computer.
3.If you are using the optional serial cradle/cable, double- click the HotSync Manager icon in the Palm folder and then click the Connection Settings tab. Make sure the port selection matches the port where your HotSync cradle/ cable is attached.
■On a Windows computer, click the HotSync Manager and select Custom. Check that the correct conduit is active.
■On a Mac computer,
I am using Outlook as my PIM, but I cannot do a HotSync operation.
I cannot launch the HotSync Manager.
■Click the HotSync Manager and select Custom. Check that the correct conduit is active.
■Check that the correct conduit is installed. Reinstall the HotSync Manager and make sure that the correct conduit is selected.
■Reinstall Palm Desktop software and select the option to synchronize with Microsoft Outlook.
■If you are using the optional serial cradle/cable, or if you are performing a HotSync operation using a modem, make sure you are not running another program, such as America Online, that uses the serial port you selected in the Setup dialog box.
■Make a backup copy of your Palm Desktop data, and then reinstall Palm Desktop software.
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