Operating problems

Operating problems

Problem

I don’t see anything on my handheld’s screen.

Solution

Try each of these in turn:

■Press an application button to ensure that your handheld is turned on.

■Tap the Brightness icon in the upper-right corner of the Graffiti® writing area. If the Brightness dialog box appears, adjust the brightness by pressing and holding Up on the navigator for a few seconds. If this doesn’t work, press and hold Down on the navigator for a few seconds.

■If your handheld was exposed to cold, make sure it is at room temperature.

■Charge your handheld.

■Perform a soft reset. If your handheld still doesn’t turn on, perform a hard reset. See “Resetting your handheld” in Appendix A.

IMPORTANT With a hard reset, all records and entries stored in your handheld are erased. Never perform a hard reset unless a soft reset does not solve your problem. You can restore any data previously synchronized with your computer during the next HotSync® operation.

I get a warning message telling me my handheld memory is full.

My handheld keeps turning itself off.

■Purge records from Date Book and To Do List. This deletes To Do List items and past Date Book events from the memory of your handheld. See “Purging records” in Chapter 4. You must perform a HotSync operation to recover the memory.

■Delete unused memos and records. If necessary, you can save these records. See “Deleting records” in Chapter 4. You must perform a HotSync operation to recover the memory.

■If you have installed additional applications on your handheld, remove them to recover memory. See “Removing applications” in Chapter 4.

Your handheld is designed to turn itself off after a period of inactivity. This period can be set at 30 seconds or at one, two, or three minutes. Check the Auto-off after setting on the Power Preferences screen. See “Power Preferences” in Chapter 17.

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