Appendix B Frequently Asked Questions

Phone connection problems

Problem

Solution

My passkey is rejected when I attempt to pair (or bond) my mobile phone with my handheld.

My handheld cannot connect to my mobile phone.

■Some mobile phones require that you enter the passkey within a specific timeframe. Make sure you have a passkey in mind and that you enter it immediately when prompted.

■If your passkey is rejected, your phone may have a preassigned passkey; see the documentation included with your phone for information. The documentation might refer to a Bluetooth connection as a Bluetooth pair or a Bluetooth link.

■If you need additional information about pairing your phone and handheld, refer to the Phone Pairing Handbook for Palm™ Tungsten™ T Handheld at www.palm.com/support.

■Use the following steps to test the connection:

1.Tap the Home icon .

2.Select the Phone Link icon .

3.Tap Connect.

4.If the connection is successful, open the application that requires the connection and complete the desired task.

If the connection is not successful, try the steps that follow.

■If you have a Bluetooth-enabled phone, you may need to go through the pairing process on both your handheld and your phone. See “Setting up a phone connection” in Chapter 12 for information on completing the pairing process on your handheld. See the documentation included with your phone for assistance with completing the pairing process on your phone. If you need additional information about connecting your phone, refer to the Phone Pairing Handbook for Palm™ Tungsten™ T Handheld at www.palm.com/support.

■Make sure the Connection for your mobile phone is selected in the Connection Preferences screen and the Phone Preferences screen.

■If you are using a Bluetooth connection, make sure that your phone is equipped with Bluetooth technology, that Bluetooth is enabled, and that the power is on.

260