Appendix B Frequently Asked Questions
When I perform a HotSync operation, my information does not transfer to Palm Desktop software.
My handheld displays the message “Waiting for sender” when it’s near my computer’s infrared port.
I want to synchronize my computer with more than one handheld.
I can’t perform a Bluetooth HotSync operation.
■If you have performed a HotSync operation successfully but you cannot find the data from your handheld on Palm Desktop software, check to see that you have the correct user name selected for viewing data.
■On a Windows computer, click the HotSync Manager and select Custom. Check that all conduits are set to synchronize files.
■On a Mac computer,
■Your computer’s infrared port may be set to search automatically for the presence of other infrared devices. Consult the documentation for your operating system for information about turning off this option.
■In some cases simply moving your handheld away from the computer’s infrared port solves the problem.
■If the computer running Palm Desktop software synchronizes with more than one handheld, each handheld must have a unique name. Assign a user name to your handheld the first time you perform a HotSync operation.
■Be aware that synchronizing more than one handheld with the same user name causes unpredictable results and, potentially, loss of your personal information.
■Make sure that Bluetooth communication is enabled on both your handheld and your computer.
■When you perform a Bluetooth HotSync operation, your handheld attempts to connect to a Bluetooth virtual serial port on your computer. First it looks for a Bluetooth serial HotSync port. If it cannot find that port, it then looks for a generic Bluetooth serial port. However, some generic Bluetooth serial ports do not support HotSync operations.
■Your handheld may not be able to recognize the virtual serial port on your Windows computer. Try validating the virtual serial port you’re using, or create a different virtual port and change the HotSync Manager settings to use the new virtual port. Refer to the documentation that came with your computer operating system for instructions.
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