Appendix B Frequently Asked Questions
Password problems
Problem | Solution |
I forgot the password, and my handheld is not locked.
I forgot the password, and my handheld is locked.
■First, use the password hint to try and remember the password. If this doesn’t help or if you do not have a password hint, you can use Security to delete the password, but your handheld deletes all entries marked as private. However, if you perform a HotSync operation before you delete the password; the HotSync process backs up all entries, whether or not they are marked private. Then you can follow these steps to restore your private entries:
a.Use the Palm Desktop software and the cradle/cable or infrared communication to synchronize your data.
b.Tap Forgotten Password in Security to remove the password and delete all private records.
c.Perform a HotSync operation to synchronize your data and restore the private records by transferring them from your computer to your handheld.
■First, use the password hint to try and remember the password. If this doesn’t help or if you do not have a password hint, you must perform a hard reset to continue using your handheld. See “Performing a hard reset” in Appendix A for more information.
262