CHAPTER 20

Common Questions

 

 

5.Operate your handheld and try to replicate problem operations.

6.Do one of the following:

If your handheld still has problems, review this Common Questions section for solutions to the problem. Fix the problem before reinstalling the third-party applications.

If your handheld no longer has problems, install the third-party applications one application at a time using the following procedure:

a.Open the Backup folder you moved to the desktop in step 2.

b.Double-click a PRC file. On a Windows computer, the Quick Install window opens with the PRC file listed. On a Mac computer, the HotSync manager window opens with the PRC file listed.

NOTE Alternatively, on a Mac computer, you can drag the PRC file to the Send To Handheld droplet instead of double-clicking it.

c.Click Done.

d.Synchronize your handheld with your computer.

e.Operate your handheld and try to replicate problem operations.

f.Do one of the following:

If installing the application re-creates your problem, remove the application and contact the application developer for a solution. Continue to reinstall your applications one application at a time to make sure another application is not creating a problem.

If installing the application does not cause a problem, go to step a and reinstall another application.

g.Go to www.palm.com/us/support/contact/incompatible_apps.html to provide feedback to Palm on the application.

NOTE Some applications use more than one PRC file. You should continue to check each PRC file even if you identify one associated with an application that is causing a problem on your handheld, since that application may use other PRC files.

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