Troubleshooting

Troubleshooting guide

The screen changes automatically.

If “Screen Saver” set to “On”, the screen saver function will be activated when there is no operation for 5 minutes or more. (> 74)

There is a lot of image lag when playing video.

Set “HD optimizer” in the Picture menu to “Off”. (> 65)

The images do not appear on the TV.

The picture is distorted during play, or video will not play correctly.

Check the connections. (> 13)

Check the settings of the connected TV, etc.

The unit’s TV System is different from that of the disc. While stopped, keep pressing [STOP ∫] and [< OPEN/CLOSE] on the main unit for 5 or more seconds. The system switches from PAL to NTSC or vice versa.

Picture may not be seen when more than

4 devices are connected with HDMI cables. Reduce the number of connected devices.

The picture may be distorted or a black screen may appear between scenes recorded with different aspect ratios.

Set “Deep Colour Output” (> 66, 75) or “Contents Type Flag”(> 66, 75) to “Off”.

Sound

No sound.

Distorted sound.

Check the connections. (> 13)

Check the settings of the connected TV, etc.

Press [AUDIO] to select the audio. (> 34)

To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On”. (> 66, 75)

Cannot change audio channel.

You cannot switch the audio channel if “Digital Audio Output” is set to “Bitstream”. (> 73)

Recording, timer recording and copying

Cannot record.

Cannot copy.

Some broadcasts are copyright protected.

You cannot record to the disc by pressing the [¥ REC] or timer recording.

The disc is protected. (> 8, 60)

[DVD-R] [DVD-RW] [+R] [+RW] Since it will copy to HDD temporarily, copying is not possible if there is insufficient available capacity on the HDD.

[DVD-R] [DVD-RW] [+R] [+RW] Copying or editing may not be possible on these discs after ejecting and loading the disc or switching the unit on or to standby mode for approximately 30 times after being recorded to.

This unit cannot record/copy NTSC signals to discs that already have PAL signal recordings.

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Panasonic DMR-XW390 operating instructions Troubleshooting guide, Recording, timer recording and copying