Panasonic KX-MC6040 - page 91

11. Help
91
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When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{9}.
LYou must set remote fax activation to ON (feature #434 on page 61)
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #434 on page
61).
I cannot hear a dial tone. LThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 18).
LIf you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
LThe power cord or telephone line cord is not connected. Check the
connections (page 18).
LIf you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls. LThe dialing mode setting may be wrong. Change the setting (feature #120
on page 19).
The unit does not ring. LThe ringer volume is turned OFF. Adjust it (page 22).
The other party complains
they only hear a fax tone and
cannot talk.
LFAX ONLY mode is set (page 47). Tell the other party the number is only
used for faxes.
LIf you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 55).
The {Redial} or {Pause}
button does not function
properly.
LIf this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
LDistinctive Ring is set (feature #430 on page 55).
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
LYou are probably entering {*}{#}{9}. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 61).
I cannot receive a fax
document on the computer.
LMake sure the following features are set beforehand.
– PC fax reception (feature #442 on page 62)
– Computer setting for the PC fax reception (feature #443 on page 24)
I cannot display a received
fax document.
LYou must set the fax preview mode to ON (feature #448 on page 62)
beforehand.
LYou cannot display a received fax document during printing, copying or
scanning. Try again after printing, copying or scanning.
I cannot erase a received fax
document.
LView or print a received fax document before erasing (page 48).
Received fax documents do
not print automatically.
LFeature #448 is activated and the received fax documents are saved into
the memory of the unit. View the received documents on the display (page
48).
Problem Cause & Solution