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Panasonic KX-TDA30 installation manual Section Troubleshooting

Models: KX-TDA30

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Section 4

Troubleshooting

This section provides information on the Hybrid IP-PBX and telephone troubleshooting.

Installation Manual 155

Page 155

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Panasonic KX-TDA30 installation manual Section Troubleshooting

Contents

Model no. KX-TDA30 Hybrid IP-PBXInstallation Manual Description System ComponentsSystem Components Table ModelNotice Abbreviations in this manualSAFETY REQUIREMENTS Important Safety InstructionsSAVE THESE INSTRUCTIONS Installation ManualFor users in Australia only PrecautionFor users in Germany only For users in New Zealand onlyFor your future reference MODEL No SERIAL NoInstallation Manual Section 4 Troubleshooting IntroductionSection 2 Installation Section 3 Guide for the KX-TDAMaintenance ConsoleTHIS APPLIANCE MUST BE EARTHED Precautions for Users in the United KingdomInstallation Manual 1 System Outline Table of Contents2 Installation Index 3 Guide for the KX-TDAMaintenance Console4 Troubleshooting Installation Manual Installation Manual Section System OutlineVoice Mail Features Networking FeaturesBuilt-inSmall Call Centre Features Computer Telephony Integration CTI Features1.1 System Highlights PC Phone/PC Console FeaturesInstallation Manual 1.2 Basic System Construction 1.2Basic System Construction1.2.1Main Unit Construction of Main UnitRouter 1.2.2System Connection Diagram1.2 Basic System Construction Hybrid IP-PBXHybrid IP-PBX 1.2 Basic System ConstructionModel Name 1.3Options1.3.1Options Model NoMaximum Quantity Model NoModel Name DescriptionMaximum Power Failure 1.4Specifications1.4.1General Description SwitchingExtension Connection Cable DimensionWeight when fully mounted Minimum Leakage Resistance 1.4.2CharacteristicsHookswitch Flash/Recall Power Supply Method: Phantom Power SupplySlot Type 1.4.3System CapacityMaximum Number of Cards for Each Slot Maximum Terminal EquipmentAdaptor and an 1.4 SpecificationsTerminal Equipment Type Adaptor onlyInstallation Manual 1.4 SpecificationsInstallation Manual Section InstallationInstallation Precautions 2.1Before Installation2.1.1Before Installation Safety Installation Instructions9.Use twisted pair cable for trunk connection 2.2.1 2.2Installation of the Hybrid IP-PBXUnpacking Notes 2.2.2Names and LocationsInside View 2.2 Installation of the Hybrid IP-PBX 2.2.3Opening/Closing the CoversOpening the Covers 3.Open the front cover, holding the protrusions on the both sides of the front cover 2.Tighten three screws Closing the Covers2.2 Installation of the Hybrid IP-PBX Installation Manual Description 2.2.4Installation of the SD Memory CardLED Indications ColourConnect the frame of the Hybrid IP-PBXto earth 2.2.5Frame Earth Connection2.2.6Backup Batteries Connection Card Type Installing Optional Service CardsSlot Condition Slot TypeInstallation Manual 2.Install the card as follows 1 22.2 Installation of the Hybrid IP-PBX 1.Untighten the extension bolt Removing the Optional Service Cards2.2 Installation of the Hybrid IP-PBX Used for 2.2.8Types of ConnectorsConnector Type Pin Number•Main Board USB Connector Type Pin Number2.2 Installation of the Hybrid IP-PBX Used forNotes 2.2.9Wall Mounting KX-TDA30Notes •Be careful not to drop the cabinet 2.2 Installation of the Hybrid IP-PBXInstallation Manual 2.2.10 Wall Mounting AC Adaptor Reference for Wall Mounting Install a screw here 110 mm Install a screw hereRecommended Lightning Protectors 2.2.11 Lightning Protector InstallationInstallation OverviewInstallation of an Earth Rod Outside InstallationNotes NoneNotice 2.3Installation of the Trunk Cards2.3.1LCOT4 Card FunctionSignal Name RJ45 Connector Pin AssignmentsRJ11 Connector Pin Assignments Signal NameFunction 2.3.2CID4 CardAccessory included: none 2.3 Installation of the Trunk CardsSwitch Switch Settings2.3.3BRI2 Card User-suppliednot included: RJ45 connector NotesSignal Name Pin AssignmentsLED Indications Signal NameClock Maximum Cabling Distance of S0 Bus ConnectionMaster Flash PatternSignal Name IP-GW4Card2.3.4 User-suppliednot included: RJ45 connector NotesGreen LED IndicationsColour DescriptionNotice 2.4Installation of the Extension Cards2.4.1DLC4 Card FunctionSignal Name RJ45 Connector Pin AssignmentsRJ11 Connector Pin Assignments Signal NameFunction 2.4.2SLC4 CardRJ45 Connector Pin Assignments Signal NameFunction RJ11 Connector Pin AssignmentsSignal Name Installation ManualFunction 2.4.3DLC8 CardUser-suppliednot included: RJ11 connector Notice Signal Name RJ45 Connector Pin AssignmentsRJ11 Connector Pin Assignments Signal NameFunction 2.4.4SLC8 CardRJ45 Connector Pin Assignments Signal NameFunction RJ11 Connector Pin AssignmentsSignal Name Installation ManualUser-suppliednot included: none Notice 2.5Installation of the Other Cards2.5.1DPH4 Card FunctionFunction Signal NameSignal Name Pin Assignments10-pinTerminal Block Signal NameSignal Name 8-pinTerminal BlockUser-suppliednot included: none 2.5.2DPH2 CardFunction Function Signal NameSignal Name Pin AssignmentsRL1b Signal NameFunction User-suppliednot included none Notes 2.5.3ECHO8 CardAccessory included: Extension Bolt ⋅ FunctionFunction 2.5.4MSG2 CardAccessory included: Extension Bolt ⋅ 2.5 Installation of the Other CardsUser-supplied: none 2.5.5EXT-CIDCard2.5 Installation of the Other Cards FunctionFunction 2.5.6RMT CardAccessory included: Guide Rail ⋅ 2.5 Installation of the Other CardsInterface CS 2.6Connection of ExtensionsConsole Notes 2.6.2Parallel Connection of the ExtensionsWith APT With DPT2.6 Connection of Extensions 2.6.3Extra Device Port XDP ConnectionWith KX-T7600Series DPT With Other DPTs except KX-T7560and KX-T75652.6 Connection of Extensions Master DPTSlave DPT Page 2.6.5First Party Call Control CTI Connection Radio Access Method RF Specification2.7Connection of DECT Portable Stations 2.7.1OverviewDistance Equipment3.Conduct the site survey 2.7.2Procedure Overview1. Investigate the installation site 2. Prepare for site survey6. Mount the CS on the wall Understanding the Radio Waves 2.7.3Site PlanningTransmission Tendency ObjectMaterial Radio Signal Strength Levels CS Coverage AreaSite Survey Preparation Things to take note of Example: Installing in a Room Separated by WallsCS installation plan CS No 2.7.4Before Site SurveyChecking the CS ID Number Assigning the CS ID Number to the PSNotes DIP Switch1 2 3 4 5 6 OFF ONTelephone Cord Power Supply Adaptor Notes 2.7.5Site Survey Using the KX-TD7590Testing the Radio Signal Strength Channel no Radio Signal Strength LevelsNotes Referring the Stored Scan DataClearing the Stored Scan Data Channel NoOFF ON 1 2 3 4 5 6 2.7.6After Site SurveyUser-suppliednot included RJ11 connector Connecting to a hybrid extension portAccessory and User-suppliedItems for the CS Connecting the CS Programming No Registering the PSAdministrator Level User LevelPS Password PS NoUsing the KX-TD7590 System Lock Password /OKUsing the KX-TD7590 691 PS NoUsing the KX-TD7590 Using the KX-TD75802.7 Connection of DECT Portable Stations Testing the OperationUsing the KX-TD7580 Handset PINNotes 2.7.8Wall Mounting2.Install the 2 screws included into the wall •Install the screws perpendicular to the wallReference for Wall Mounting Install a screw here 71 mm Install a screw hereDistance 2.8Connection of 2.4 GHz Portable Stations2.8.1Overview Equipment3.Conduct the site survey 2.8.2Procedure Overview2. Prepare the CS for site survey 1. Investigate the installation sitea.Connect the CSs to the Hybrid IP-PBX 6. Mount the CS on the wallUnderstanding the Radio Waves 2.8.3Site PlanningTransmission Tendency 112 Installation ManualObject MaterialA Coverage Area Radio Signal Strength LevelsCS Coverage Area Site Survey Preparation•The room is separated by walls CS installation planThings to take note of Notes 2.8.4Before Site Survey116 Installation Manual CS No 2.8.5Site SurveyScan Data No Testing the Radio Signal Strength2.8Connection of 2.4 GHz Portable Stations Radio Signal Strength LevelsPSCS NO.1 LEVEL PS CS NO.1 LEVEL:8 PS CS NO.1 LEVEL:3Scan Data No Deleting the Stored Scan DataReferring the Stored Scan Data 120 Installation Manual 2.8.6After Site SurveyUser-suppliednot included: RJ11 connector Connecting to a hybrid extension portAccessory included: screws ⋅ 2, washers ⋅ To a hybrid extension port, or DLC4/DLC8 card Connecting the CS122 Installation Manual ModularRegistering the PS PT Administrator LevelSystem Password for User— for PT Programming When the PS has not been registered yetSetting the PIN for PS Setting the System LockSystem Lock Password Setting the PIN for Hybrid IP-PBX001 to ENTER Testing the OperationInstallation Manual 691 PS No2.8 Connection of 2.4 GHz Portable Stations 2.8.8Wall Mounting126 Installation Manual NotesReference for Wall Mounting Install a screw here 71 mm Install a screw hereMaximum Cabling Distance Installing the Doorphone KX-T308652.9Connection of Doorphones and Door Openers 2.9.1Connection of Doorphones and Door OpenersScrew To 8-pinterminal block com1/com3 Terminal Box for DPH4 card with RJ45 connectorsDP2/DP4 DP1/DP3DPH4 card Connection of Door Openers to DPH4 Card OP1a/OP2a DC1b/DC2bOP1b/OP2b DC1a/DC2aBGM/MOH 2.10 Connection of Peripherals2.10.1 Connection of Peripherals Circuit Type PagerPC/Printer via RS-232C Signal Name•Transmitted Data TXD:… output RS-232CSignals•Signal Ground SG •Received Data RXD:… inputPC/Server PC via USB version User-suppliednot included RJ45 connectors Using BRI CardAccessory included none Type SwitchSignal Name Signal Name2.12.1 Starting the Hybrid IP-PBX 2.12 Starting the Hybrid IP-PBXPower Switch Notes Confirming the Trunk ConnectionTurning off the Hybrid IP-PBX LED IndicationsInstallation Manual Section Guide for the KX-TDAMaintenance ConsoleKX-TDAMaintenance Console*1 3.1Overview3.1.1Overview Serial Interface Connection Modem Connection Using RMT Card3.2Connection 3.2.1ConnectionNotes External Modem ConnectionHardware 3.3Installation of the KX-TDAMaintenance ConsolePassword Security Operating Systemb. Double-clickthe icon to execute the setup file 5.When country/area data do not match Notice The programme menu appearsMenu Bar 3.3.2Structure of the KX-TDAMaintenance Console3.3.3Hybrid IP-PBXConfiguration 3.3.4Hybrid IP-PBXMaintenance System Reset Error LogDigital Trunk Error Report Timed UpdateSection Troubleshooting SOLUTION 4.1Troubleshooting4.1.1Installation PROBLEMSOLUTION 4.1.2ConnectionSOLUTION SOLUTIONContinued from the previous page PROBABLE CAUSE 4.1.3OperationPROBLEM SOLUTIONCannot register the PS PROBLEMSOLUTION PROBABLE CAUSENotes 4.1.4Using the Reset ButtonOperation 3.If the Hybrid IP-PBXstill does not work Error Log Display Format 4.1.5Troubleshooting by Error LogSub Code ItemDescription SOLUTION List of Errors and SolutionsError Code Error MessageSystem Start-upand On-lineOperation Error CodeError Message SOLUTIONSD file access Error CodeError Message SOLUTIONPROBABLE CAUSE Error CodeError Message SOLUTIONPROBABLE CAUSE Error CodeError Message SOLUTIONPROBABLE CAUSE Error CodeError Message SOLUTIONInstallation Manual IndexNumerics Page Index 174 Installation Manual130 mm Install aInstall a screw here 65 mm screw herePSQXxxxxZA KKxxxxx Panasonic Communications Co., LtdCopyright