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Panasonic KX-TDA30 installation manual Continued from the previous page

Models: KX-TDA30

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4.1 Troubleshooting

(Continued from the previous page.)

	Can you dial	No
	out on a	No


	trunk?

Connection between the trunk and the Hybrid IP-PBX:

		CAUSE			SOLUTION
Trunk is connected to the T2/T1.					Reconnect the trunk to
					the T1/R1 or T2/R2 of the
					telephone jack using
				T2	telephone jack using
				R1	2-conductor wiring.
				T1
				R2

	Trunk		Hybrid IP-PBX

Trunk is connected to the T2/R1.

Trunk

Hybrid IP-PBX

158 Installation Manual

Page 158

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Panasonic KX-TDA30 installation manual Continued from the previous page

Contents

Model no. KX-TDA30 Hybrid IP-PBXInstallation Manual Model System ComponentsSystem Components Table DescriptionAbbreviations in this manual NoticeImportant Safety Instructions SAFETY REQUIREMENTSInstallation Manual SAVE THESE INSTRUCTIONSFor users in New Zealand only PrecautionFor users in Germany only For users in Australia onlyMODEL No SERIAL No For your future referenceInstallation Manual Section 3 Guide for the KX-TDAMaintenance Console IntroductionSection 2 Installation Section 4 TroubleshootingPrecautions for Users in the United Kingdom THIS APPLIANCE MUST BE EARTHEDInstallation Manual 1 System Outline Table of Contents2 Installation Index 3 Guide for the KX-TDAMaintenance Console4 Troubleshooting Installation Manual Section System Outline Installation ManualComputer Telephony Integration CTI Features Networking FeaturesBuilt-inSmall Call Centre Features Voice Mail Features1.1 System Highlights PC Phone/PC Console FeaturesInstallation Manual Construction of Main Unit 1.2Basic System Construction1.2.1Main Unit 1.2 Basic System ConstructionHybrid IP-PBX 1.2.2System Connection Diagram1.2 Basic System Construction Router1.2 Basic System Construction Hybrid IP-PBXModel No 1.3Options1.3.1Options Model NameDescription Model NoModel Name Maximum QuantitySwitching 1.4Specifications1.4.1General Description Maximum Power FailureExtension Connection Cable DimensionWeight when fully mounted Power Supply Method: Phantom Power Supply 1.4.2CharacteristicsHookswitch Flash/Recall Minimum Leakage ResistanceMaximum Terminal Equipment 1.4.3System CapacityMaximum Number of Cards for Each Slot Slot TypeAdaptor only 1.4 SpecificationsTerminal Equipment Type Adaptor and an1.4 Specifications Installation ManualSection Installation Installation ManualSafety Installation Instructions 2.1Before Installation2.1.1Before Installation Installation Precautions9.Use twisted pair cable for trunk connection 2.2.1 2.2Installation of the Hybrid IP-PBXUnpacking Notes 2.2.2Names and LocationsInside View 2.2 Installation of the Hybrid IP-PBX 2.2.3Opening/Closing the CoversOpening the Covers 3.Open the front cover, holding the protrusions on the both sides of the front cover 2.Tighten three screws Closing the Covers2.2 Installation of the Hybrid IP-PBX Installation Manual Colour 2.2.4Installation of the SD Memory CardLED Indications Description2.2.5Frame Earth Connection Connect the frame of the Hybrid IP-PBXto earth2.2.6Backup Batteries Connection Slot Type Installing Optional Service CardsSlot Condition Card TypeInstallation Manual 2.Install the card as follows 1 22.2 Installation of the Hybrid IP-PBX 1.Untighten the extension bolt Removing the Optional Service Cards2.2 Installation of the Hybrid IP-PBX Pin Number 2.2.8Types of ConnectorsConnector Type Used forUsed for Connector Type Pin Number2.2 Installation of the Hybrid IP-PBX •Main Board USBNotes 2.2.9Wall Mounting KX-TDA30Notes •Be careful not to drop the cabinet 2.2 Installation of the Hybrid IP-PBXInstallation Manual 2.2.10 Wall Mounting AC Adaptor Install a screw here 110 mm Install a screw here Reference for Wall MountingOverview 2.2.11 Lightning Protector InstallationInstallation Recommended Lightning ProtectorsOutside Installation Installation of an Earth RodNone NotesFunction 2.3Installation of the Trunk Cards2.3.1LCOT4 Card NoticeSignal Name RJ45 Connector Pin AssignmentsRJ11 Connector Pin Assignments Signal Name2.3 Installation of the Trunk Cards 2.3.2CID4 CardAccessory included: none FunctionUser-suppliednot included: RJ45 connector Notes Switch Settings2.3.3BRI2 Card SwitchSignal Name Pin AssignmentsLED Indications Signal NameFlash Pattern Maximum Cabling Distance of S0 Bus ConnectionMaster ClockUser-suppliednot included: RJ45 connector Notes IP-GW4Card2.3.4 Signal NameDescription LED IndicationsColour GreenFunction 2.4Installation of the Extension Cards2.4.1DLC4 Card NoticeSignal Name RJ45 Connector Pin AssignmentsRJ11 Connector Pin Assignments Signal NameSignal Name 2.4.2SLC4 CardRJ45 Connector Pin Assignments FunctionInstallation Manual RJ11 Connector Pin AssignmentsSignal Name FunctionFunction 2.4.3DLC8 CardUser-suppliednot included: RJ11 connector Notice Signal Name RJ45 Connector Pin AssignmentsRJ11 Connector Pin Assignments Signal NameSignal Name 2.4.4SLC8 CardRJ45 Connector Pin Assignments FunctionInstallation Manual RJ11 Connector Pin AssignmentsSignal Name FunctionFunction 2.5Installation of the Other Cards2.5.1DPH4 Card User-suppliednot included: none NoticePin Assignments Signal NameSignal Name Function8-pinTerminal Block Signal NameSignal Name 10-pinTerminal BlockUser-suppliednot included: none 2.5.2DPH2 CardFunction Pin Assignments Signal NameSignal Name FunctionRL1b Signal NameFunction Function 2.5.3ECHO8 CardAccessory included: Extension Bolt ⋅ User-suppliednot included none Notes2.5 Installation of the Other Cards 2.5.4MSG2 CardAccessory included: Extension Bolt ⋅ FunctionFunction 2.5.5EXT-CIDCard2.5 Installation of the Other Cards User-supplied: none2.5 Installation of the Other Cards 2.5.6RMT CardAccessory included: Guide Rail ⋅ FunctionInterface CS 2.6Connection of ExtensionsConsole With DPT 2.6.2Parallel Connection of the ExtensionsWith APT NotesWith Other DPTs except KX-T7560and KX-T7565 2.6.3Extra Device Port XDP ConnectionWith KX-T7600Series DPT 2.6 Connection of Extensions2.6 Connection of Extensions Master DPTSlave DPT Page 2.6.5First Party Call Control CTI Connection 2.7.1Overview RF Specification2.7Connection of DECT Portable Stations Radio Access MethodEquipment Distance2. Prepare for site survey 2.7.2Procedure Overview1. Investigate the installation site 3.Conduct the site survey6. Mount the CS on the wall 2.7.3Site Planning Understanding the Radio WavesTransmission Tendency ObjectMaterial Radio Signal Strength Levels CS Coverage AreaSite Survey Preparation Things to take note of Example: Installing in a Room Separated by WallsCS installation plan Assigning the CS ID Number to the PS 2.7.4Before Site SurveyChecking the CS ID Number CS NoOFF ON DIP Switch1 2 3 4 5 6 NotesTelephone Cord Power Supply Adaptor Notes 2.7.5Site Survey Using the KX-TD7590Testing the Radio Signal Strength Radio Signal Strength Levels Channel noChannel No Referring the Stored Scan DataClearing the Stored Scan Data Notes2.7.6After Site Survey OFF ON 1 2 3 4 5 6User-suppliednot included RJ11 connector Connecting to a hybrid extension portAccessory and User-suppliedItems for the CS Connecting the CS User Level Registering the PSAdministrator Level Programming NoSystem Lock Password /OK PS NoUsing the KX-TD7590 PS PasswordUsing the KX-TD7580 691 PS NoUsing the KX-TD7590 Using the KX-TD7590Handset PIN Testing the OperationUsing the KX-TD7580 2.7 Connection of DECT Portable Stations•Install the screws perpendicular to the wall 2.7.8Wall Mounting2.Install the 2 screws included into the wall NotesInstall a screw here 71 mm Install a screw here Reference for Wall MountingEquipment 2.8Connection of 2.4 GHz Portable Stations2.8.1Overview Distance1. Investigate the installation site 2.8.2Procedure Overview2. Prepare the CS for site survey 3.Conduct the site survey6. Mount the CS on the wall a.Connect the CSs to the Hybrid IP-PBX2.8.3Site Planning Understanding the Radio WavesMaterial 112 Installation ManualObject Transmission TendencySite Survey Preparation Radio Signal Strength LevelsCS Coverage Area A Coverage Area•The room is separated by walls CS installation planThings to take note of 2.8.4Before Site Survey Notes116 Installation Manual Testing the Radio Signal Strength 2.8.5Site SurveyScan Data No CS NoPS CS NO.1 LEVEL:8 PS CS NO.1 LEVEL:3 Radio Signal Strength LevelsPSCS NO.1 LEVEL 2.8Connection of 2.4 GHz Portable StationsScan Data No Deleting the Stored Scan DataReferring the Stored Scan Data 2.8.6After Site Survey 120 Installation ManualUser-suppliednot included: RJ11 connector Connecting to a hybrid extension portAccessory included: screws ⋅ 2, washers ⋅ Modular Connecting the CS122 Installation Manual To a hybrid extension port, or DLC4/DLC8 cardWhen the PS has not been registered yet PT Administrator LevelSystem Password for User— for PT Programming Registering the PSSetting the PIN for Hybrid IP-PBX Setting the System LockSystem Lock Password Setting the PIN for PS691 PS No Testing the OperationInstallation Manual 001 to ENTERNotes 2.8.8Wall Mounting126 Installation Manual 2.8 Connection of 2.4 GHz Portable StationsInstall a screw here 71 mm Install a screw here Reference for Wall Mounting2.9.1Connection of Doorphones and Door Openers Installing the Doorphone KX-T308652.9Connection of Doorphones and Door Openers Maximum Cabling DistanceScrew To 8-pinterminal block DP1/DP3 Terminal Box for DPH4 card with RJ45 connectorsDP2/DP4 com1/com3DPH4 card Connection of Door Openers to DPH4 Card DC1a/DC2a DC1b/DC2bOP1b/OP2b OP1a/OP2aBGM/MOH 2.10 Connection of Peripherals2.10.1 Connection of Peripherals Signal Name PagerPC/Printer via RS-232C Circuit Type•Received Data RXD:… input RS-232CSignals•Signal Ground SG •Transmitted Data TXD:… outputPC/Server PC via USB version User-suppliednot included RJ45 connectors Using BRI CardAccessory included none Signal Name SwitchSignal Name Type2.12 Starting the Hybrid IP-PBX 2.12.1 Starting the Hybrid IP-PBXPower Switch LED Indications Confirming the Trunk ConnectionTurning off the Hybrid IP-PBX NotesSection Guide for the KX-TDAMaintenance Console Installation ManualKX-TDAMaintenance Console*1 3.1Overview3.1.1Overview 3.2.1Connection Modem Connection Using RMT Card3.2Connection Serial Interface ConnectionExternal Modem Connection NotesOperating System 3.3Installation of the KX-TDAMaintenance ConsolePassword Security Hardwareb. Double-clickthe icon to execute the setup file 5.When country/area data do not match The programme menu appears Notice3.3.2Structure of the KX-TDAMaintenance Console Menu Bar3.3.3Hybrid IP-PBXConfiguration 3.3.4Hybrid IP-PBXMaintenance Timed Update Error LogDigital Trunk Error Report System ResetSection Troubleshooting PROBLEM 4.1Troubleshooting4.1.1Installation SOLUTIONSOLUTION 4.1.2ConnectionSOLUTION SOLUTIONContinued from the previous page SOLUTION 4.1.3OperationPROBLEM PROBABLE CAUSEPROBABLE CAUSE PROBLEMSOLUTION Cannot register the PSNotes 4.1.4Using the Reset ButtonOperation 3.If the Hybrid IP-PBXstill does not work 4.1.5Troubleshooting by Error Log Error Log Display FormatSub Code ItemDescription Error Message List of Errors and SolutionsError Code SOLUTIONSOLUTION Error CodeError Message System Start-upand On-lineOperationSOLUTION Error CodeError Message SD file accessSOLUTION Error CodeError Message PROBABLE CAUSESOLUTION Error CodeError Message PROBABLE CAUSESOLUTION Error CodeError Message PROBABLE CAUSEIndex Installation ManualNumerics Page 174 Installation Manual Indexscrew here Install aInstall a screw here 65 mm 130 mmPSQXxxxxZA KKxxxxx Panasonic Communications Co., LtdCopyright