ACD Report Server KX-NCV200 | Panasonic KX-TDE200, KX-TDE100

ACD Report Server

(KX-NCV200)

This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as

Phone Assistant (PA)

This application allows you to use your computer to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently.

monitoring, reporting, and creating performance graphs, to manage call information efficiently.

Jack 5

John

Nick7

Computer

(PA Server)

Computer

(Client)

Computer

(Client)

Consult your dealer

Call Center

This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

ICD Group

Customers

Queuing

1.3.35 ICD GROUP FEATURES (Page 88)

Consult your dealer

Operating Manual

Page 3

Image 3

Panasonic KX-TDE200, KX-TDE100 manual ACD Report Server KX-NCV200

Contents

Model No. KX-TDE100 Operating Manual IP Communication Feature Highlights ACD Report Server KX-NCV200 This Manual Important Notice Trademarks Security Requirements What is User Information? Operating Manual Safety Instructions TAM When you ship the product Product ServiceFor Future Reference Trouble with this equipment Notification to the Telephone CompanyRinger Equivalence Number REN Incidence of Harm to the Telephone Lines Keep the Software UP to Date with the Latest Data Combined Use with Alarm Equipment For Cell Station Table of Contents Display Features 143 Manager Service Features156 192 Personal Programming 164181 System Programming 184 Section Operation What Kind of Telephone Can Be Used? Feature NumbersProprietary telephone with a special feature button such as Before Operating the Telephones Examples Using a Navigator Key/Jog Dial/Volume KeyTone Display CO line RestrictionsIcon Descriptions Dial key Soft Buttons When You Use a Panasonic Proprietary TelephoneButtons on the PT Flexible Buttons DND Navigator Key/Jog Dial/Volume KeyConf Conference Call Forwarding FWD/Do Not Disturb Programmable Feature PF Button FeatureCustomized Buttons Button Feature SDN Customizing Your Phone How to Follow the StepsFor quick operation Hands-free Operation Connection Example Pure IP-PBXKX-TDE100 KX-TDE200 Hands-free Operation Making CallsIntercom Call For quick operation Calling an Outside Party Automatic Line AccessCO Line Group Access Operator Call Answering Calls CO Line Access Customizing Your Phone Message no Message Example To cancelAbsent Message To set Outside Phone no Account Code EntryAccount code Enter account code Alternate Calling-Ring/Voice Automatic Callback Busy Camp-onTo change the method To answer the callback ringing from an idle CO line Automatic Callback Busy CancelTo set for both extension and CO line To answer the callback ringing from an idle extension Call Hold To select and set/cancelBGM Background Music Call Hold Press Recall Hookswitch Held line no Call Hold Retrieve Call Monitor Call ParkTo monitor Call Park Retrieve Call Pickup Call PickupDial stored parking Partys extension number Call SplittingCall Pickup Deny 720 Hookswitch Extension number To leave the conversation and then let the two parties talkPress Recall Dial the other partys Call Transfer Transferring to an Extension in the PBXTo transfer Transferring to an Outside Party Using the PBX Service To transfer with one touch One-touch TransferExtension no Time limit Press HoldTalk On-hook Number To send a call waiting Call Waiting BSS Busy Station Signaling Press CO, ICD Group PDN, SDN, or Intercom Press Recall/hookswitchAnswering Call Waiting in the PBX To hold the current call and then talk to the new party Press CO, ICD Group, PDN, SDN, or Intercom During a conversation To hold the second call and then talk to the original party 15 s Or Recall/hookswitchAnswering Call Waiting from the Telephone Company To return to the original party, repeat the operation 731 To set/cancel for intercom calls Manual Call WaitingTo set/cancel for outside calls Automatic Call Waiting Call Waiting Tone Character Entry Standard mode Times Option mode Conference ConferenceTo establish a conference call Press Recall Dial desired PDN, or SDNTone To add another party on hold to a conference To add four or more parties to a conference Customizing the Buttons Create or edit a Conference button To leave a conference involving two outside parties Leaving Three-party Conference To complete a conversation Conference, UnattendedTo leave a conference To return while others are talking Calling through Disa Disa Direct Inward System AccessTo set/cancel Data Line Security Enter extension PIN or verification code PIN max.10 digits To call an extensionVerification Code Extension PIN To call an outside party To retryVerification DND Do Not Disturb DND Do Not DisturbOff-hook Enter Flashing red slowly FWD mode Red on DND mode When in FWD/DND Cycle Switch ModeWhen in FWD/DND Setting Mode DND Override Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for outside calls To switch the FWD/DND status for intercom calls From any extension while talking to the doorphone Door OpenTo set and clear FWD/DND for outside/intercom calls From a preprogrammed extension To call the doorphone Doorphone CallTo call from the doorphone To answer a call from the doorphone EFA External Feature Access Executive Busy OverrideExecutive Busy Override To join an intercom call To join an outside callDial extension number, or press red PDN or SDN 733 Extension Dial LockExecutive Busy Override Deny To lock Extension PIN Extension Feature ClearTo unlock To make an outside call while your extension is locked To reset Extension PIN Personal Identification Number790 799 Enter extensionStored Extension PIN To answer a sensor call To switch on the relayExternal Relay External Sensor FWD Call Forwarding FWD Call Forwarding Your Extension no Tone Or enter CO line access number Then outside phone numberTo set Follow Me from another extension Enter destination extension number 713 To set the timer for No Answer and Busy/No AnswerFlashing red slowly FWD mode Time FWD/DND Settings Using Fixed FWD/DND Button To switch FWD/DND status for outside calls To switch FWD/DND status for intercom callsVirtual PS Intercom Calls To set ringing FWD/DND button To cancel ringingEnter CO line access number Hands-free Answerback If it is difficult to hear the other partys voice Hands-free OperationTo make/answer a call Red on Set Headset Operation To talk using the headsetTo use the handset during a conversation using the headset Headset Operation Operating Distance Answer/Release ButtonTo answer For KX-NT300 series users To transfer a call To talk to a waiting callerDesired To store a phone number Features DescriptionHot Line To end a conversation To dial Supervisory Features ICD Group Features-Call Log History for ICD Group To enter incoming call queue monitoring modeTo confirm the Call Log History ICD Group Extension no ICD Group Features-Incoming Call Queue MonitorTo clear Call Log History To monitor the waiting call status Extension number or ICD Group Features-Log-in/Log-outTo set Log-in/Log-out 736 To enter/leave Not Ready mode Press Log-in/Log-out of a Specified Group735 Flashing red Wrap-up mode ICD Group Features-Log-in/Log-out Monitor and Remote Control To monitor the Log-in/Log-out status To change the Log-in/Log-out mode To forward the waiting call ICD Group Features-Manual Queue Redirection Log-in/Log-out Monitor ICD Group Features-SupervisoryRemote Control Monitor Initial Display Message Waiting To leave/cancel a message waiting indication For a caller To leave a message waiting indicationPress Message Mute To call backTo clear message waiting indications left on your extension Off-hook Monitor Ohca Off-hook Call AnnouncementFlashing red Mute Dialing One-touch Dialing Group Paging Paging Paralleled Telephone Paging and then Transferring a CallPaging Deny DPT SDN Direct Dial Call Hold and Call Hold Retrieve Call Hold RetrievePDN or SDN To transfer a call to a PDN extension Call Transfer Using SDN ButtonPrinting Message To record 761 0300 Privacy Release To show/prevent Customizing Your Phone Dial extension number or Private Network Features-TIE Line AccessTo call with one touch Private phone no Quick dialing no Quick DialingRedial, Last Number Room Status Control Light Pattern Example Check-in Mode To check in a guestPress Check-in Press Check-out To check out a guest Press Next To switch displaySelf Labeling KX-NT366 only Speed Dialing, Personal Speed Dialing, System Operation No SVM Simplified Voice Message To play back Recording a Normal Greeting Message To clear Recording a Greeting Message for Each Time Mode Time mode Leaving Voice Messages Redirecting Your Calls to Your Message Box Listening to Voice Messages Left by Callers To listen to voice messagesUntil desired SVM Log 702 To clear the voice message that you are listening toTo leave a voice message directly in the message box Another extension Enter desired extension number To listen to voice messages while your display is locked Accessing Your Message Box from an Outside Telephone To clear voice messages from the SVM LogYour Tafas Trunk Answer From Any Station Enter extension PIN forDesired extension no Through an external speaker Timed Reminder Press Transfer several times Time ServiceTo stop or answer the ringback To confirm Verification Code Entry Green on Lunch mode Flashing green Break modeFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/Break Before operating Voice Mail Features-LCS Live Call ScreeningHands-free mode Default Private mode Press red Live Call Screening To cancel Live Call ScreeningTo set Live Call Screening Press Live Call Enter extension PIN Screening Max digits Call Operation FlowchartAnswering Monitoring Call Voice Mail Features-Two-way Record To record into your mailboxTo record into another mailbox Two-way Transfer To forward your calls to your mailbox Voice Mail Features-Voice Mail Integration Off-hook Press Message or enter voice Wake-up CallTo transfer a call to a mailbox Voice Mail Transfer To listen to messages Dial extension number 24 H* hour/minute Display PT Walking COS Your Extension PIN C.Tone Extension no To make a call or set features from another extensionTo make a call or set features through Disa Walking Extension To exchange your settings with another extension Walking Extension, Enhanced727 Main Office Example b When two users share one telephone Whisper Ohca To set an extension to Service-out status Wireless XDP Parallel Mode Line display PT Call Log, IncomingTelephone Information Answering Status To view the log information with the Call Log buttonTo view the log information with the Navigator key With Callers Name Callers name max digits Press Call Log , or Up or Down Call Log, OutgoingTo clear the log information Press Call Log , or Up or Down Press Transfer To call with the Redial button To store the callers information in personal speed dialingUntil desired number Until desired number is Press Initial DisplayPress Press Enter name Desired directory Until desired DirectoriesCalling with the Directory To select and call To store a Personal Speed Dialing Directory item Storing New Names and Numbers To select a feature from the Feature Access menu System Feature Access Display Prompts Enter extension numberEnter call pickup group Enter pager number Enter doorphone number Enter paging group Display Features Section Manager Operation Dial Tone Transfer External BGM Background MusicTo select and start/stop the background music OGM Outgoing Messages Enter BGM port To record from an external BGM MOH portTo clear the message BGM port Dial another PBX extension Time Service Mode ControlRemote Extension Dial Lock Another PBX Extension no Red on Manual To change the time mode Day/Night/Lunch/BreakTo select the time service switching mode Automatic/Manual Press Time Service Customizing Your Phone Manager Service Features Section Customizing Your Phone & System Required Telephone Programming InformationPersonal Programming Available Extension Setting Features Caller ID assigned on the CO line Colp Multiple calls arrive Preferred LineAssignment-Outgoing Longest ringing line when Personal Programming Programming Identification Number Bluetooth RegistrationBluetooth Removal Extension PIN Personal Operating Manual 171 Press Program or Pause To store the names and numbers in personal speed dialingPress Program or Pause Phone no Location number 2 digits To edit the names and numbers of personal speed dialing Programming Feature Clear Headset off Stop recordingOn Tone Tone Or Pause Flexible button Input Or Store Customizing the ButtonsButton Programming Input To continue Connected Line Identification Restriction Colr Headset Clir CTI To exit at any time, lift the handset 1234 Enter the programming input Desired phone numberWant to keep secret Or Pause Flexible button To clear the buttonEnter tone type Press CO, ICD Group PDN, SDN, or Intercom button Manager Programming Manager Password Changing the Settings and Extension Control Or Pause PasswordManager Programming Prog Programming Example Changing the manager password System Password ListProgramming is shown below. Program number Previous Prev To exit the programming mode at any time, lift the handset Procedure Year System ProgrammingDate & Time To confirm your entry after storing data System Speed Dialing Number Press Enter . Enter system speedNumber max System Speed Dialing Name Extension NumberName Extension no Name Extension Name Section Appendix Troubleshooting Troubleshooting Toll restriction is activated Cannot remember the feature numbersCannot have a conversation using Bluetooth headset Want to show my telephone number to Problem Remedy Do not want to show my telephoneForgot the password Number to the calling or called partys Feature Number Table Feature Number Table Call Waiting Features + extension PIN + # + same extension PIN + # Feature Number Table Feature Number Table 200 Operating Manual Your extension no. + extension PIN + phone no Feature Number Table Feature While busy, DND or call tone is heard Default Feature While dialing or talkingFixed Number When going off-hook ToneWhile on-hook Busy Tone When you make calls When talking to an outside party When setting the features or programmingWhile off-hook Before receiving a page through an external speaker Tone Index Symbols 71, 170 187 Time Service 128 Copyright PSQX4183ZA KK0607TK0 Panasonic Puerto Rico, Inc