Panasonic KX-TDE200, KX-TDE100 manual ICD Group Features-Call Log History for ICD Group

	1.3 Telephone Features and Operation
Features	Description
Manual Queue Redirection	You can forward the longest waiting call in the queue of calls to the ICD
	group to a preprogrammed destination manually.
(Hurry-up Transfer)
	(→ 1.3.40 ICD Group Features—Manual Queue Redirection)
Call Forwarding (FWD) for	You can set a forward destination for your ICD group.
your ICD Group	(→ Call Forwarding (FWD) for your Incoming Call Distribution Group)

1.3.36 ICD Group Features—Call Log History for ICD Group

An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group.

To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

To enter incoming call queue monitoring mode

6-Line Display PT

	7	3	9	ICD Group
				extension no.
				C.Tone
Off-hook.	Enter	739.		Enter ICD Group
				extension number.

Group Monitor On

On-hook.

To confirm the Call Log History

6-Line Display PT

While the display is in incoming call queue monitoring mode

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT LOG SPRVS

Since JAN.29		09:10AM
Total Calls	:	00996
Overflow Calls	:	00131
Lost Calls	:	00039
Average Waiting	:	01'06
EXIT		CLEAR

Press "LOG". Confirm the Call Log History.

Operating Manual

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