To enter incoming call queue monitoring mode | Panasonic KX-TDE200

		1.3 Telephone Features and Operation


	Features	Description

	Manual Queue Redirection	You can forward the longest waiting call in the queue of calls to the ICD
	Manual Queue Redirection	group to a preprogrammed destination manually.
	(Hurry-up Transfer)	group to a preprogrammed destination manually.
	(Hurry-up Transfer)	(→ 1.3.40 ICD Group Features—Manual Queue Redirection)
		(→ 1.3.40 ICD Group Features—Manual Queue Redirection)

	Call Forwarding (FWD) for	You can set a forward destination for your ICD group.
	your ICD Group	(→ Call Forwarding (FWD) for your Incoming Call Distribution Group)

1.3.36 ICD Group Features—Call Log History for ICD Group

An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group.

To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

To enter incoming call queue monitoring mode

6-Line Display PT

	7	3	9	ICD Group
	7	3	9	extension no.
				extension no.
				C.Tone
Off-hook.	Enter	739.		Enter ICD Group
				extension number.

Group Monitor On

On-hook.

To confirm the Call Log History

6-Line Display PT

While the display is in incoming call queue monitoring mode

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT	LOG	SPRVS

Since JAN.29		09:10AM
Total Calls	:	00996
Overflow Calls	:	00131
Lost Calls	:	00039
Average Waiting	:	01'06
EXIT		CLEAR

Press "LOG".

Confirm the Call Log History.

Operating Manual

89

Image 89

Panasonic KX-TDE200 manual ICD Group Features-Call Log History for ICD Group, To enter incoming call queue monitoring mode

Contents

Model No. KX-TDE100 Operating Manual IP Communication Feature Highlights ACD Report Server KX-NCV200 This Manual Important Notice Trademarks Security Requirements What is User Information? Operating Manual Safety Instructions TAM For Future Reference When you ship the productProduct Service Ringer Equivalence Number REN Notification to the Telephone CompanyIncidence of Harm to the Telephone Lines Trouble with this equipment Keep the Software UP to Date with the Latest Data Combined Use with Alarm Equipment For Cell Station Table of Contents 156 Display Features 143Manager Service Features 181 Personal Programming 164System Programming 184 192 Section Operation Proprietary telephone with a special feature button such as Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Examples Icon Descriptions RestrictionsDial key CO line Buttons on the PT When You Use a Panasonic Proprietary TelephoneFlexible Buttons Soft Buttons Conf Conference Navigator Key/Jog Dial/Volume KeyCall Forwarding FWD/Do Not Disturb DND Customized Buttons Programmable Feature PFButton Feature Button Feature SDN For quick operation How to Follow the StepsHands-free Operation Customizing Your Phone KX-TDE100 KX-TDE200 Connection ExamplePure IP-PBX Intercom Call Making CallsFor quick operation Hands-free Operation CO Line Group Access Automatic Line AccessOperator Call Calling an Outside Party Answering Calls CO Line Access Customizing Your Phone Absent Message To cancelTo set Message no Message Example Account code Account Code EntryEnter account code Outside Phone no To change the method Alternate Calling-Ring/VoiceAutomatic Callback Busy Camp-on To set for both extension and CO line Automatic Callback Busy CancelTo answer the callback ringing from an idle extension To answer the callback ringing from an idle CO line BGM Background Music To select and set/cancelCall Hold Call Hold Press Recall Hookswitch Held line no Call Hold Retrieve To monitor Call MonitorCall Park Call Park Retrieve Dial stored parking Call PickupCall Pickup Call Pickup Deny Call Splitting720 Partys extension number Press Recall Dial the other partys Hookswitch Extension numberTo leave the conversation and then let the two parties talk To transfer Call TransferTransferring to an Extension in the PBX Extension no Transferring to an Outside Party Using the PBX ServiceTo transfer with one touch One-touch Transfer Talk On-hook Number Time limitPress Hold To send a call waiting Call Waiting BSS Busy Station Signaling Answering Call Waiting in the PBX Press Recall/hookswitchTo hold the current call and then talk to the new party Press CO, ICD Group PDN, SDN, or Intercom Press CO, ICD Group, PDN, SDN, or Intercom During a conversation To hold the second call and then talk to the original party Answering Call Waiting from the Telephone Company Or Recall/hookswitchTo return to the original party, repeat the operation 15 s To set/cancel for outside calls Automatic Call Waiting To set/cancel for intercom calls Manual Call WaitingCall Waiting Tone 731 Character Entry Standard mode Times Option mode To establish a conference call ConferenceConference Tone Press Recall Dial desiredPDN, or SDN To add another party on hold to a conference To add four or more parties to a conference Customizing the Buttons Create or edit a Conference button To leave a conference involving two outside parties Leaving Three-party Conference To leave a conference Conference, UnattendedTo return while others are talking To complete a conversation To set/cancel Disa Direct Inward System AccessData Line Security Calling through Disa Verification Code To call an extensionExtension PIN Enter extension PIN or verification code PIN max.10 digits Verification To call an outside partyTo retry Off-hook Enter DND Do Not DisturbDND Do Not Disturb When in FWD/DND Setting Mode Flashing red slowly FWD mode Red on DND modeWhen in FWD/DND Cycle Switch Mode To switch the FWD/DND status for outside calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for intercom calls DND Override To set and clear FWD/DND for outside/intercom calls Door OpenFrom a preprogrammed extension From any extension while talking to the doorphone To call from the doorphone Doorphone CallTo answer a call from the doorphone To call the doorphone Executive Busy Override EFA External Feature AccessExecutive Busy Override Dial extension number, or press red PDN or SDN To join an intercom callTo join an outside call Executive Busy Override Deny Extension Dial LockTo lock 733 To unlock Extension Feature ClearTo make an outside call while your extension is locked Extension PIN 790 To resetExtension PIN Personal Identification Number Stored Extension PIN 799Enter extension External Relay To switch on the relayExternal Sensor To answer a sensor call FWD Call Forwarding FWD Call Forwarding To set Follow Me from another extension Or enter CO line access number Then outside phone numberEnter destination extension number Your Extension no Tone Flashing red slowly FWD mode To set the timer for No Answer and Busy/No AnswerTime 713 FWD/DND Settings Using Fixed FWD/DND Button Virtual PS To switch FWD/DND status for outside callsTo switch FWD/DND status for intercom calls Intercom Calls Enter CO line access number FWD/DND button To cancel ringingHands-free Answerback To set ringing To make/answer a call Hands-free OperationRed on Set If it is difficult to hear the other partys voice To use the handset during a conversation using the headset To talk using the headsetHeadset Operation Headset Operation To answer Answer/Release ButtonFor KX-NT300 series users Operating Distance Desired To transfer a callTo talk to a waiting caller Hot Line Features DescriptionTo end a conversation To store a phone number To dial Supervisory Features To confirm the Call Log History ICD Group Features-Call Log History for ICD GroupTo enter incoming call queue monitoring mode To clear Call Log History ICD Group Features-Incoming Call Queue MonitorTo monitor the waiting call status ICD Group Extension no To set Log-in/Log-out ICD Group Features-Log-in/Log-out736 Extension number or 735 To enter/leave Not Ready modePress Log-in/Log-out of a Specified Group Flashing red Wrap-up mode ICD Group Features-Log-in/Log-out Monitor and Remote Control To monitor the Log-in/Log-out status To change the Log-in/Log-out mode To forward the waiting call ICD Group Features-Manual Queue Redirection Remote Control ICD Group Features-SupervisoryMonitor Log-in/Log-out Monitor Initial Display Message Waiting Press Message To leave/cancel a message waiting indicationFor a caller To leave a message waiting indication To clear message waiting indications left on your extension MuteTo call back Flashing red Mute Off-hook MonitorOhca Off-hook Call Announcement Dialing One-touch Dialing Group Paging Paging Paging Deny Paralleled TelephonePaging and then Transferring a Call DPT SDN Direct Dial PDN or SDN Call Hold and Call Hold RetrieveCall Hold Retrieve Printing Message Call Transfer Using SDN ButtonTo record To transfer a call to a PDN extension 761 0300 Privacy Release To show/prevent Customizing Your Phone To call with one touch Private Network Features-TIE Line AccessPrivate phone no Dial extension number or Redial, Last Number Quick DialingRoom Status Control Quick dialing no Press Check-in Light Pattern Example Check-in ModeTo check in a guest Press Check-out To check out a guest Self Labeling KX-NT366 only To switch displaySpeed Dialing, Personal Press Next Speed Dialing, System Operation No SVM Simplified Voice Message To play back Recording a Normal Greeting Message To clear Recording a Greeting Message for Each Time Mode Time mode Leaving Voice Messages Redirecting Your Calls to Your Message Box Until desired SVM Log Listening to Voice Messages Left by CallersTo listen to voice messages To leave a voice message directly in the message box To clear the voice message that you are listening toAnother extension Enter desired extension number 702 To listen to voice messages while your display is locked Your Accessing Your Message Box from an Outside TelephoneTo clear voice messages from the SVM Log Desired extension no Tafas Trunk Answer From Any StationEnter extension PIN for Through an external speaker Timed Reminder To stop or answer the ringback Time ServiceTo confirm Press Transfer several times Flashing red Holiday mode Green on Lunch mode Flashing green Break modePress Transfer or Time Service Day/Night/Lunch/Break Verification Code Entry Hands-free mode Default Voice Mail Features-LCS Live Call ScreeningPrivate mode Before operating To set Live Call Screening To cancel Live Call ScreeningPress Live Call Enter extension PIN Screening Max digits Press red Live Call Screening Answering Operation FlowchartMonitoring Call Call To record into another mailbox Two-way Transfer Voice Mail Features-Two-way RecordTo record into your mailbox To forward your calls to your mailbox Voice Mail Features-Voice Mail Integration To transfer a call to a mailbox Voice Mail Transfer Wake-up CallTo listen to messages Off-hook Press Message or enter voice Dial extension number 24 H* hour/minute Display PT Walking COS To make a call or set features through Disa To make a call or set features from another extensionWalking Extension Your Extension PIN C.Tone Extension no 727 To exchange your settings with another extensionWalking Extension, Enhanced Main Office Example b When two users share one telephone Whisper Ohca To set an extension to Service-out status Wireless XDP Parallel Mode Telephone Call Log, IncomingInformation Line display PT To view the log information with the Navigator key To view the log information with the Call Log buttonWith Callers Name Callers name max digits Answering Status To clear the log information Call Log, OutgoingPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or Down Until desired number To call with the Redial buttonTo store the callers information in personal speed dialing Press Initial DisplayPress Enter name Until desired number is Press Calling with the Directory DirectoriesTo select and call Desired directory Until desired To store a Personal Speed Dialing Directory item Storing New Names and Numbers To select a feature from the Feature Access menu System Feature Access Enter call pickup group Display PromptsEnter extension number Enter pager number Enter doorphone number Enter paging group Display Features Section Manager Operation To select and start/stop the background music Dial Tone TransferExternal BGM Background Music OGM Outgoing Messages To clear the message To record from an external BGM MOH portBGM port Enter BGM port Remote Extension Dial Lock Time Service Mode ControlAnother PBX Extension no Dial another PBX extension To select the time service switching mode Automatic/Manual To change the time mode Day/Night/Lunch/BreakPress Time Service Red on Manual Customizing Your Phone Manager Service Features Section Customizing Your Phone & System Personal Programming Programming InformationAvailable Extension Required Telephone Setting Features Caller ID assigned on the CO line Colp Assignment-Outgoing Preferred LineLongest ringing line when Multiple calls arrive Personal Programming Programming Bluetooth Removal Bluetooth RegistrationExtension PIN Personal Identification Number Operating Manual 171 Press Program or Pause Phone no To store the names and numbers in personal speed dialingLocation number 2 digits Press Program or Pause To edit the names and numbers of personal speed dialing Programming Feature Clear On Tone Stop recordingTone Headset off Button Programming Input Customizing the ButtonsTo continue Or Pause Flexible button Input Or Store Connected Line Identification Restriction Colr Headset Clir CTI To exit at any time, lift the handset 1234 Want to keep secret Enter the programming inputDesired phone number Enter tone type To clear the buttonPress CO, ICD Group PDN, SDN, or Intercom button Or Pause Flexible button Manager Programming Manager Password Manager Programming Changing the Settings and Extension ControlOr Pause Password Prog Programming Example Changing the manager password Programming is shown below. Program number System PasswordList Previous Prev To exit the programming mode at any time, lift the handset Procedure Date & Time System ProgrammingTo confirm your entry after storing data Year Number max System Speed Dialing NumberPress Enter . Enter system speed Name System Speed Dialing NameExtension Number Extension no Name Extension Name Section Appendix Troubleshooting Troubleshooting Cannot have a conversation using Cannot remember the feature numbersBluetooth headset Toll restriction is activated Forgot the password Problem Remedy Do not want to show my telephoneNumber to the calling or called partys Want to show my telephone number to Feature Number Table Feature Number Table Call Waiting Features + extension PIN + # + same extension PIN + # Feature Number Table Feature Number Table 200 Operating Manual Your extension no. + extension PIN + phone no Feature Number Table Fixed Number Feature While busy, DND or call tone is heard DefaultFeature While dialing or talking While on-hook When going off-hookTone Busy Tone When you make calls While off-hook When talking to an outside partyWhen setting the features or programming Before receiving a page through an external speaker Tone Index Symbols 71, 170 187 Time Service 128 Copyright PSQX4183ZA KK0607TK0 Panasonic Puerto Rico, Inc