Panasonic KX-TDE100 ICD Group Features-Supervisory, Log-in/Log-out Monitor, Remote Control

1.3 Telephone Features and Operation

1.3.41 ICD Group Features—Supervisory

An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:

Features	Description
Incoming Call Queue	The supervisor extension can monitor the status of calls waiting in the
	queue to be answered.
Monitor
	(→ 1.3.37 ICD Group Features—Incoming Call Queue Monitor)
	The supervisor extension can monitor the Log-in/Log-out status of the
	ICD group members with the lights of corresponding DSS buttons. The
Log-in/Log-out Monitor and	supervisor extension can change their Log-in/Log-out status by
Remote Control	pressing the corresponding DSS button.
	(→ 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote
	Control)
	The supervisor extension can confirm the incoming call log for the ICD
Call Log History	group.
	(→ 1.3.36 ICD Group Features—Call Log History for ICD Group)

Using these features, for example, if extension 101 is logged out but the user is at his extension, and Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension. The following chart shows the flow of supervisory displays and access operations:

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Operating Manual