FWD Call Forwarding | Panasonic KX-TDE100, KX-TDE200 instruction

1.3 Telephone Features and Operation

1.3.29 FWD (Call Forwarding)

–FWD (Call Forwarding)

–FWD/DND Settings Using Fixed FWD/DND Button

FWD (Call Forwarding)

You can have your incoming calls forwarded to a specified destination.

All Calls:

All calls are forwarded. Preset extensions may also forward from their own receiving group.

Busy:

All calls are forwarded when your extension is busy.

No Answer:

All calls are forwarded when you do not answer the call within a specified time period.

Busy/No Answer (BSY/NA):

All calls are forwarded when you do not answer within a specified time period or when your extension is busy.

Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.

• Incoming calls can be forwarded up to four times.

• When using a SIP Extension, you cannot set/cancel the FWD feature at your extension. However, this feature is available if a forward destination is set through system programming.

•You can set the floating extension number of a voice mail group or the SVM card as a forward destination.

•You can set your cellular phone as the forward destination.

•Boss & Secretary feature

The extension which has been set as the destination can call the forwarding extension.

<Example>

Call

Forward

Forwarding set destination extension

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Operating Manual

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Panasonic KX-TDE100, KX-TDE200 manual FWD Call Forwarding

Contents

Operating Manual Model No. KX-TDE100 Feature Highlights IP Communication ACD Report Server KX-NCV200 Important Notice This Manual Trademarks What is User Information? Security Requirements Operating Manual Safety Instructions TAM Product Service When you ship the productFor Future Reference Notification to the Telephone Company Ringer Equivalence Number RENIncidence of Harm to the Telephone Lines Trouble with this equipment Combined Use with Alarm Equipment Keep the Software UP to Date with the Latest Data For Cell Station Table of Contents Manager Service Features Display Features 143156 Personal Programming 164 181System Programming 184 192 Section Operation Feature Numbers Proprietary telephone with a special feature button such asBefore Operating the Telephones What Kind of Telephone Can Be Used? Using a Navigator Key/Jog Dial/Volume Key ToneDisplay Examples Restrictions Icon DescriptionsDial key CO line When You Use a Panasonic Proprietary Telephone Buttons on the PTFlexible Buttons Soft Buttons Navigator Key/Jog Dial/Volume Key Conf ConferenceCall Forwarding FWD/Do Not Disturb DND Button Feature Programmable Feature PFCustomized Buttons Button Feature SDN How to Follow the Steps For quick operationHands-free Operation Customizing Your Phone Pure IP-PBX Connection ExampleKX-TDE100 KX-TDE200 Making Calls Intercom CallFor quick operation Hands-free Operation Automatic Line Access CO Line Group AccessOperator Call Calling an Outside Party CO Line Access Answering Calls Customizing Your Phone To cancel Absent MessageTo set Message no Message Example Account Code Entry Account codeEnter account code Outside Phone no Automatic Callback Busy Camp-on Alternate Calling-Ring/VoiceTo change the method Automatic Callback Busy Cancel To set for both extension and CO lineTo answer the callback ringing from an idle extension To answer the callback ringing from an idle CO line To select and set/cancel BGM Background MusicCall Hold Call Hold Hookswitch Press Recall Call Hold Retrieve Held line no Call Park Call MonitorTo monitor Call Park Retrieve Call Pickup Call PickupDial stored parking Call Splitting Call Pickup Deny720 Partys extension number To leave the conversation and then let the two parties talk Hookswitch Extension numberPress Recall Dial the other partys Transferring to an Extension in the PBX Call TransferTo transfer To transfer with one touch One-touch Transfer Transferring to an Outside Party Using the PBX ServiceExtension no Press Hold Time limitTalk On-hook Number Call Waiting BSS Busy Station Signaling To send a call waiting Press Recall/hookswitch Answering Call Waiting in the PBXTo hold the current call and then talk to the new party Press CO, ICD Group PDN, SDN, or Intercom Press CO, ICD Group, PDN, SDN, or Intercom To hold the second call and then talk to the original party During a conversation Or Recall/hookswitch Answering Call Waiting from the Telephone CompanyTo return to the original party, repeat the operation 15 s To set/cancel for intercom calls Manual Call Waiting To set/cancel for outside calls Automatic Call WaitingCall Waiting Tone 731 Standard mode Character Entry Option mode Times Conference ConferenceTo establish a conference call PDN, or SDN Press Recall Dial desiredTone To add four or more parties to a conference To add another party on hold to a conference Customizing the Buttons Create or edit a Conference button Leaving Three-party Conference To leave a conference involving two outside parties Conference, Unattended To leave a conferenceTo return while others are talking To complete a conversation Disa Direct Inward System Access To set/cancelData Line Security Calling through Disa To call an extension Verification CodeExtension PIN Enter extension PIN or verification code PIN max.10 digits To retry To call an outside partyVerification DND Do Not Disturb DND Do Not DisturbOff-hook Enter When in FWD/DND Cycle Switch Mode Flashing red slowly FWD mode Red on DND modeWhen in FWD/DND Setting Mode Switching FWD/DND Status Using Fixed FWD/DND Button To switch the FWD/DND status for outside callsTo switch the FWD/DND status for intercom calls DND Override Door Open To set and clear FWD/DND for outside/intercom callsFrom a preprogrammed extension From any extension while talking to the doorphone Doorphone Call To call from the doorphoneTo answer a call from the doorphone To call the doorphone Executive Busy Override EFA External Feature AccessExecutive Busy Override To join an outside call To join an intercom callDial extension number, or press red PDN or SDN Extension Dial Lock Executive Busy Override DenyTo lock 733 Extension Feature Clear To unlockTo make an outside call while your extension is locked Extension PIN Extension PIN Personal Identification Number To reset790 Enter extension 799Stored Extension PIN To switch on the relay External RelayExternal Sensor To answer a sensor call FWD Call Forwarding FWD Call Forwarding Or enter CO line access number Then outside phone number To set Follow Me from another extensionEnter destination extension number Your Extension no Tone To set the timer for No Answer and Busy/No Answer Flashing red slowly FWD modeTime 713 FWD/DND Settings Using Fixed FWD/DND Button To switch FWD/DND status for intercom calls To switch FWD/DND status for outside callsVirtual PS Intercom Calls FWD/DND button To cancel ringing Enter CO line access numberHands-free Answerback To set ringing Hands-free Operation To make/answer a callRed on Set If it is difficult to hear the other partys voice To talk using the headset To use the handset during a conversation using the headsetHeadset Operation Headset Operation Answer/Release Button To answerFor KX-NT300 series users Operating Distance To talk to a waiting caller To transfer a callDesired Features Description Hot LineTo end a conversation To store a phone number Supervisory Features To dial To enter incoming call queue monitoring mode ICD Group Features-Call Log History for ICD GroupTo confirm the Call Log History ICD Group Features-Incoming Call Queue Monitor To clear Call Log HistoryTo monitor the waiting call status ICD Group Extension no ICD Group Features-Log-in/Log-out To set Log-in/Log-out736 Extension number or Press Log-in/Log-out of a Specified Group To enter/leave Not Ready mode735 ICD Group Features-Log-in/Log-out Monitor and Remote Control Flashing red Wrap-up mode To change the Log-in/Log-out mode To monitor the Log-in/Log-out status ICD Group Features-Manual Queue Redirection To forward the waiting call ICD Group Features-Supervisory Remote ControlMonitor Log-in/Log-out Monitor Message Waiting Initial Display For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To call back MuteTo clear message waiting indications left on your extension Ohca Off-hook Call Announcement Off-hook MonitorFlashing red Mute One-touch Dialing Dialing Paging Group Paging Paging and then Transferring a Call Paralleled TelephonePaging Deny DPT SDN Direct Dial Call Hold Retrieve Call Hold and Call Hold RetrievePDN or SDN Call Transfer Using SDN Button Printing MessageTo record To transfer a call to a PDN extension Privacy Release 761 0300 To show/prevent Customizing Your Phone Private Network Features-TIE Line Access To call with one touchPrivate phone no Dial extension number or Quick Dialing Redial, Last NumberRoom Status Control Quick dialing no To check in a guest Light Pattern Example Check-in ModePress Check-in To check out a guest Press Check-out To switch display Self Labeling KX-NT366 onlySpeed Dialing, Personal Press Next Speed Dialing, System SVM Simplified Voice Message Operation No Recording a Normal Greeting Message To play back Recording a Greeting Message for Each Time Mode To clear Time mode Redirecting Your Calls to Your Message Box Leaving Voice Messages To listen to voice messages Listening to Voice Messages Left by CallersUntil desired SVM Log To clear the voice message that you are listening to To leave a voice message directly in the message boxAnother extension Enter desired extension number 702 To listen to voice messages while your display is locked To clear voice messages from the SVM Log Accessing Your Message Box from an Outside TelephoneYour Enter extension PIN for Tafas Trunk Answer From Any StationDesired extension no Timed Reminder Through an external speaker Time Service To stop or answer the ringbackTo confirm Press Transfer several times Green on Lunch mode Flashing green Break mode Flashing red Holiday modePress Transfer or Time Service Day/Night/Lunch/Break Verification Code Entry Voice Mail Features-LCS Live Call Screening Hands-free mode DefaultPrivate mode Before operating To cancel Live Call Screening To set Live Call ScreeningPress Live Call Enter extension PIN Screening Max digits Press red Live Call Screening Operation Flowchart AnsweringMonitoring Call Call To record into your mailbox Voice Mail Features-Two-way RecordTo record into another mailbox Two-way Transfer Voice Mail Features-Voice Mail Integration To forward your calls to your mailbox Wake-up Call To transfer a call to a mailbox Voice Mail TransferTo listen to messages Off-hook Press Message or enter voice 24 H* hour/minute Dial extension number Walking COS Display PT To make a call or set features from another extension To make a call or set features through DisaWalking Extension Your Extension PIN C.Tone Extension no Walking Extension, Enhanced To exchange your settings with another extension727 Example b When two users share one telephone Main Office To set an extension to Service-out status Whisper Ohca Wireless XDP Parallel Mode Call Log, Incoming TelephoneInformation Line display PT To view the log information with the Call Log button To view the log information with the Navigator keyWith Callers Name Callers name max digits Answering Status Call Log, Outgoing To clear the log informationPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or Down To store the callers information in personal speed dialing To call with the Redial buttonUntil desired number Initial Display PressPress Enter name Until desired number is Press Directories Calling with the DirectoryTo select and call Desired directory Until desired Storing New Names and Numbers To store a Personal Speed Dialing Directory item System Feature Access To select a feature from the Feature Access menu Enter extension number Display PromptsEnter call pickup group Enter doorphone number Enter pager number Enter paging group Display Features Section Manager Operation External BGM Background Music Dial Tone TransferTo select and start/stop the background music OGM Outgoing Messages To record from an external BGM MOH port To clear the messageBGM port Enter BGM port Time Service Mode Control Remote Extension Dial LockAnother PBX Extension no Dial another PBX extension To change the time mode Day/Night/Lunch/Break To select the time service switching mode Automatic/ManualPress Time Service Red on Manual Customizing Your Phone Manager Service Features Section Customizing Your Phone & System Programming Information Personal ProgrammingAvailable Extension Required Telephone Setting Features Colp Caller ID assigned on the CO line Preferred Line Assignment-OutgoingLongest ringing line when Multiple calls arrive Personal Programming Programming Bluetooth Registration Bluetooth RemovalExtension PIN Personal Identification Number Operating Manual 171 To store the names and numbers in personal speed dialing Press Program or Pause Phone noLocation number 2 digits Press Program or Pause Programming Feature Clear To edit the names and numbers of personal speed dialing Stop recording On ToneTone Headset off Customizing the Buttons Button Programming InputTo continue Or Pause Flexible button Input Or Store Clir Connected Line Identification Restriction Colr Headset CTI 1234 To exit at any time, lift the handset Desired phone number Enter the programming inputWant to keep secret To clear the button Enter tone typePress CO, ICD Group PDN, SDN, or Intercom button Or Pause Flexible button Manager Password Manager Programming Or Pause Password Changing the Settings and Extension ControlManager Programming Programming Example Changing the manager password Prog List System PasswordProgramming is shown below. Program number Previous Prev Procedure To exit the programming mode at any time, lift the handset System Programming Date & TimeTo confirm your entry after storing data Year Press Enter . Enter system speed System Speed Dialing NumberNumber max Extension Number System Speed Dialing NameName Extension Name Extension no Name Section Appendix Troubleshooting Troubleshooting Cannot remember the feature numbers Cannot have a conversation usingBluetooth headset Toll restriction is activated Problem Remedy Do not want to show my telephone Forgot the passwordNumber to the calling or called partys Want to show my telephone number to Feature Number Table Feature Number Table Call Waiting Features + extension PIN + # + same extension PIN + # Feature Number Table Feature Number Table 200 Operating Manual Your extension no. + extension PIN + phone no Feature Number Table Feature While dialing or talking Feature While busy, DND or call tone is heard DefaultFixed Number Tone When going off-hookWhile on-hook When you make calls Busy Tone When setting the features or programming When talking to an outside partyWhile off-hook Before receiving a page through an external speaker Tone Index Symbols 71, 170 187 Time Service 128 Panasonic Puerto Rico, Inc Copyright PSQX4183ZA KK0607TK0