23 Troubleshooting

Symptom

The auto mode (Off, home position, auto pan, preset sequence, auto track*, patrol**) of the camera changes.

* SW396 SW395

SC386 SC385

** SW396 SC386

Images cannot be saved on the SD memory card.

Failed to write/read data on the SD memory card.

Live indicator lights red.

SW396 SW395 SC386

SC385 SC384 SW175

SW172 ST165 ST162

Cause/solution

Check the settings for the self return function.

Is the SD memory card inserted correctly?

Check if the SD memory card is inserted correctly.

Is the SD memory card formatted? Format the SD memory card.

Isn’t the write protect switch set to “LOCK”? When the write protect switch is set to “LOCK”, available size/total size indication of the SD memory card to be displayed on “Remaining capacity” of the [SD memory card] tab will be “********KB/

********KB”.

Is “--------KB/--------KB” displayed on “Remaining capacity” of the [SD memory card] tab?

Format the SD memory card.

Reference pages

94

Installation Guide

63

-

63

Is any recognition error received when the “Diag.” of “Mail notification” or “Panasonic alarm protocol notification” is used?

Format the SD memory card.

Isn’t the SD memory card out of order? There are limited times to overwrite on an SD memory card. When frequently overwritten, it may be at the end of product life. It is recommended to replace the SD memory card.

63

147

148

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Cannot transmit audio to the camera.

Audio is not output from other i-PRO series products (such as a network disk recorder or PC software package).

Are the microphone and the speaker connected correctly and firmly?

Confirm that they are connected correctly and firmly.

Is the viewer software installed on the PC? Confirm that the viewer software “Network Camera View 4S” is installed.

Some of the i-PRO series products (such as a network disk recorder or PC software package) may not support “G.711”. Set the audio encoding format of the products to “G.726 (32 kbps).”

Installation Guide

4

129

Operating Instructions

237

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Panasonic WV-SW390, WV-SW170, WV-ST160, WV-SC380 operating instructions Operating Instructions 237

WV-SW170, WV-SW390, WV-ST160, WV-SC380 specifications

Panasonic has made significant strides in surveillance technology with its innovative line of cameras designed for a range of security applications. Among these, the WV-SC380, WV-ST160, WV-SW390, and WV-SW170 stand out for their advanced features, robust performance, and versatility.

The Panasonic WV-SC380 is equipped with a high-resolution 1080p HD sensor that delivers exceptional image quality, ensuring that details are captured with clarity. One of its standout features is the Smart Coding technology, which optimizes bandwidth and storage by dynamically adjusting the compression rate based on the complexity of the scene. This camera also supports full HD H.264 and JPEG video compression, enabling versatile streaming options. With a 360-degree continuous pan and 90-degree tilt, the WV-SC380 offers extensive coverage, making it ideal for large areas.

Next, the WV-ST160 is a compact and discreet model that excels in various indoor applications. It has a 2-megapixel sensor that provides clear images and supports high-definition video streaming. Its wide dynamic range technology ensures that it can effectively capture images in challenging lighting conditions, making it suitable for locations like banks or retail stores. The camera is also equipped with a built-in microphone, enabling audio capture and enhancing situational awareness for security personnel.

The WV-SW390 represents a robust outdoor solution, with an IP66 rating that guarantees resistance to harsh weather conditions. This camera features a 3-megapixel sensor, offering high resolution for sharp images. The WV-SW390 is fitted with a powerful infrared LED illuminator, providing night vision capabilities up to 30 meters, ensuring reliable surveillance even in total darkness. Its 12x optical zoom lens allows security operators to zoom in on distant subjects without losing image quality.

Lastly, the WV-SW170 is a flexible, easy-to-install camera that combines the convenience of a traditional dome style with high-performance capabilities. It boasts a 1.3-megapixel resolution and offers features like motion detection and advanced scene analytics. The camera's simple integration with various network environments makes it an excellent choice for both small and large-scale security systems.

In conclusion, Panasonic's WV-SC380, WV-ST160, WV-SW390, and WV-SW170 cameras embody cutting-edge technology and are equipped to meet a wide array of surveillance needs. Their high-quality imaging, advanced features, and durability make them a reliable choice for comprehensive security solutions in various environments.