Symptom Cause/solution Reference pages
The auto mode (Off, home
position, auto pan, preset
sequence, auto track*,
patrol**) of the camera
changes.
*
SW396
SW396
SW395
SW395
SC386
SC386
SC385
SC385
**
SW396
SW396
SC386
SC386
•Check the settings for the self return function. 94
Images cannot be saved on
the SD memory card.
Failed to write/read data on
the SD memory card.
Live indicator lights red.
SW396
SW396
SW395
SW395
SC386
SC386
SC385
SC385
SC384
SC384
SW175
SW175
SW172
SW172
ST165
ST165
ST162
ST162
•Is the SD memory card inserted correctly?
Check if the SD memory card is inserted correctly.
Installation Guide
•Is the SD memory card formatted?
Format the SD memory card.
63
•Isn’t the write protect switch set to “LOCK”?
When the write protect switch is set to “LOCK”,
available size/total size indication of the SD memory
card to be displayed on “Remaining capacity” of the
[SD memory card] tab will be “********KB/
********KB”.
-
•Is “--------KB/--------KB” displayed on “Remaining
capacity” of the [SD memory card] tab?
Format the SD memory card.
63
•Is any recognition error received when the “Diag.” of
“Mail notification” or “Panasonic alarm protocol
notification” is used?
Format the SD memory card.
63
147
148
•Isn’t the SD memory card out of order?
There are limited times to overwrite on an SD
memory card. When frequently overwritten, it may
be at the end of product life. It is recommended to
replace the SD memory card.
-
Cannot transmit audio to the
camera.
•Are the microphone and the speaker connected
correctly and firmly?
Confirm that they are connected correctly and firmly.
Installation Guide
•Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
4
Audio is not output from other
i-PRO series products (such
as a network disk recorder or
PC software package).
•Some of the i-PRO series products (such as a
network disk recorder or PC software package) may
not support “G.711”. Set the audio encoding format
of the products to “G.726 (32 kbps).”
129
Operating Instructions 237
23 Troubleshooting