23 Troubleshooting

Symptom

The alarm occurrence indication button, the [AUX] buttons and the SD recording status indicator on the “Live” page do not display the current status in real time.

No image is displayed on the “Live” page.

Shortcut icon of the camera is not displayed on “My Network Places” of the PC.

Cannot download the log list.

SW396 SW395 SC386

SC385 SC384 SW175

SW172 ST165 ST162

Images are not displayed or not refreshed smoothly.

No indicator lights.

H.264 (or MPEG-4*) images are not displayed.

*SW175/SW174W/SW172/ ST165/ST162 do not support MPEG-4.

Cause/solution

Is the viewer software installed on the PC? Confirm that the viewer software “Network Camera View 4S” is installed.

Is “Real time” selected for “Alarm status update mode”?

Press the [F5] key on the keyboard of the PC or click the [Live] button.

Is the Windows component of UPnP added? Add the component to the PC in use.

Download of files using Internet Explorer may be disabled.

Click “Internet Options...” on the [Tools] menu of Internet Explorer, and [Security] tab. Then, click the [Custom Level...] button to open the “Security Setting” window. Under “Downloads”, select “Enable” for “Automatic prompting for file downloads” (except Internet Explorer 9.0). Click the [OK] button. The warning window will be displayed. Click the [Yes] button.

Delete temporary internet files as follows.

1.Select “Internet Options...” under “Tools” on the menu bar of Internet Explorer. The “Internet Options” window will be displayed.

2.Click the [Delete Files...] button in the “Temporary Internet Files” section on the [General] tab.

The firewall function of the anti-virus software may be filtering the port of the camera.

Exclude the port number of the camera from the list of the port numbers to be filtered by the anti-virus software.

Is “Off” selected for “Indicator” on the “Basic” page? Select “On” for “Indicator”.

When “Network Camera View 4S” is deleted from a PC on which both the viewer software “Network Camera View 3” and “Network Camera View 4” are installed, H.264 (or MPEG-4) images may not be displayed.

In this case, delete “Network Camera View 3” from the PC and then install “Network Camera View 4S”.

Reference pages

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Operating Instructions

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Panasonic WV-ST160, WV-SW170, WV-SW390, WV-SC380 operating instructions Operating Instructions

WV-SW170, WV-SW390, WV-ST160, WV-SC380 specifications

Panasonic has made significant strides in surveillance technology with its innovative line of cameras designed for a range of security applications. Among these, the WV-SC380, WV-ST160, WV-SW390, and WV-SW170 stand out for their advanced features, robust performance, and versatility.

The Panasonic WV-SC380 is equipped with a high-resolution 1080p HD sensor that delivers exceptional image quality, ensuring that details are captured with clarity. One of its standout features is the Smart Coding technology, which optimizes bandwidth and storage by dynamically adjusting the compression rate based on the complexity of the scene. This camera also supports full HD H.264 and JPEG video compression, enabling versatile streaming options. With a 360-degree continuous pan and 90-degree tilt, the WV-SC380 offers extensive coverage, making it ideal for large areas.

Next, the WV-ST160 is a compact and discreet model that excels in various indoor applications. It has a 2-megapixel sensor that provides clear images and supports high-definition video streaming. Its wide dynamic range technology ensures that it can effectively capture images in challenging lighting conditions, making it suitable for locations like banks or retail stores. The camera is also equipped with a built-in microphone, enabling audio capture and enhancing situational awareness for security personnel.

The WV-SW390 represents a robust outdoor solution, with an IP66 rating that guarantees resistance to harsh weather conditions. This camera features a 3-megapixel sensor, offering high resolution for sharp images. The WV-SW390 is fitted with a powerful infrared LED illuminator, providing night vision capabilities up to 30 meters, ensuring reliable surveillance even in total darkness. Its 12x optical zoom lens allows security operators to zoom in on distant subjects without losing image quality.

Lastly, the WV-SW170 is a flexible, easy-to-install camera that combines the convenience of a traditional dome style with high-performance capabilities. It boasts a 1.3-megapixel resolution and offers features like motion detection and advanced scene analytics. The camera's simple integration with various network environments makes it an excellent choice for both small and large-scale security systems.

In conclusion, Panasonic's WV-SC380, WV-ST160, WV-SW390, and WV-SW170 cameras embody cutting-edge technology and are equipped to meet a wide array of surveillance needs. Their high-quality imaging, advanced features, and durability make them a reliable choice for comprehensive security solutions in various environments.