Symptom Cause/solution Reference pages
The alarm occurrence
indication button, the [AUX]
buttons and the SD recording
status indicator on the “Live”
page do not display the
current status in real time.
•Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
4
•Is “Real time” selected for “Alarm status update
mode”?
53
No image is displayed on the
“Live” page.
•Press the [F5] key on the keyboard of the PC or click
the [Live] button.
12
Shortcut icon of the camera is
not displayed on “My Network
Places” of the PC.
•Is the Windows component of UPnP added?
Add the component to the PC in use.
170
Cannot download the log list.
SW396
SW396
SW395
SW395
SC386
SC386
SC385
SC385
SC384
SC384
SW175
SW175
SW172
SW172
ST165
ST165
ST162
ST162
•Download of files using Internet Explorer may be
disabled.
Click “Internet Options...” on the [Tools] menu of
Internet Explorer, and [Security] tab. Then, click the
[Custom Level...] button to open the “Security
Setting” window. Under “Downloads”, select
“Enable” for “Automatic prompting for file
downloads” (except Internet Explorer 9.0). Click the
[OK] button. The warning window will be displayed.
Click the [Yes] button.
-
Images are not displayed or
not refreshed smoothly.
•Delete temporary internet files as follows.
1. Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2. Click the [Delete Files...] button in the
“Temporary Internet Files” section on the
[General] tab.
-
•The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
-
No indicator lights. •Is “Off” selected for “Indicator” on the “Basic” page?
Select “On” for “Indicator”.
53
H.264 (or MPEG-4*) images
are not displayed.
* SW175/SW174W/SW172/
ST165/ST162 do not support
MPEG-4.
•When “Network Camera View 4S” is deleted from a
PC on which both the viewer software “Network
Camera View 3” and “Network Camera View 4” are
installed, H.264 (or MPEG-4) images may not be
displayed.
In this case, delete “Network Camera View 3” from
the PC and then install “Network Camera View 4S”.
4
238 Operating Instructions
23 Troubleshooting