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E-AC Drive Hardware Installation Guide Chapter 3 – Troubleshooting
PRODUCT RETURN PROCEDUREIf you must return your E-AC Drive for repairs, use the following steps:
1. Get the serial number and the model number of the defective unit,
and a purchase order number to cover repair costs in the event the
unit is determined to be out of warranty.
2. Before you return the unit, have someone from your organization
with a technical understanding of the E-AC Drive and its application
include answers to the following questions:
•What is the extent of the failure/reason for return?
•How long did the unit operate?
•Did any other items fail at the same time?
•What was happening when the unit failed (e.g., installing the unit,
cycling power, starting other equipment, etc.)?
•How was the unit configured (in detail)?
•What, if any, cables were modified and how?
•With what equipment is the unit interfaced?
•What was the application?
•What was the system environment (temperature, enclosure, spac-
ing, unit orientation, contaminants, etc.)?
•What upgrades, if any, are required (hardware, cables, etc.)?
3. In the USA, call your Automation Technology Center (ATC) for a
Return Material Authorization (RMA) number. Returned products
cannot be accepted without an RMA number. If you cannot obtain
an RMA number from your ATC, call Parker Compumotor’s Cus-
tomer Service Department at (800) 722-2282.
Ship the unit to: Parker Hannifin Corporation
Compumotor Division
5500 Business Park Drive, Suite D
Rohnert Park, CA 94928
Attn: RMA # xxxxxxx
4. In the UK, call Parker Digiplan for a GRA (Goods Returned Authori-
zation) number. Returned products cannot be accepted without a
GRA number. The phone number for Parker Digiplan Repair Depart-
ment is 0202-690911. The phone number for Parker Digiplan Ser-
vice/Applications Department is 0202-699000.
Ship the unit to: Parker Digiplan Ltd.,
21, Balena Close,
Poole, Dorset,
England. BH17 7DX
5. Elsewhere: Contact the distributor who supplied the equipment.