PRODUCT RETURN PROCEDURE
If you must return your
1.Get the serial number and the model number of the defective unit, and a purchase order number to cover repair costs in the event the unit is determined to be out of warranty.
2.Before you return the unit, have someone from your organization with a technical understanding of the
•What is the extent of the failure/reason for return?
•How long did the unit operate?
•Did any other items fail at the same time?
•What was happening when the unit failed (e.g., installing the unit, cycling power, starting other equipment, etc.)?
•How was the unit configured (in detail)?
•What, if any, cables were modified and how?
•With what equipment is the unit interfaced?
•What was the application?
•What was the system environment (temperature, enclosure, spac- ing, unit orientation, contaminants, etc.)?
•What upgrades, if any, are required (hardware, cables, etc.)?
3.In the USA, call your Automation Technology Center (ATC) for a Return Material Authorization (RMA) number. Returned products cannot be accepted without an RMA number. If you cannot obtain an RMA number from your ATC, call Parker Compumotor’s Cus- tomer Service Department at (800)
Ship the unit to: | Parker Hannifin Corporation |
| Compumotor Division |
| 5500 Business Park Drive, Suite D |
| Rohnert Park, CA 94928 |
| Attn: RMA # xxxxxxx |
4.In the UK, call Parker Digiplan for a GRA (Goods Returned Authori- zation) number. Returned products cannot be accepted without a GRA number. The phone number for Parker Digiplan Repair Depart- ment is
Ship the unit to: | Parker Digiplan Ltd., |
| 21, Balena Close, |
| Poole, Dorset, |
| England. BH17 7DX |
5. Elsewhere: Contact the distributor who supplied the equipment.
34 |
| Chapter 3 – Troubleshooting |
