Troubleshooting | Paxar 2 guide

T R O U B L E S H O O T I N G

8

This chapter explains how to

print diagnostics labels

reset the printer

call Technical Support.

This chapter also provides explanations of your printer’s errors. The errors are classified by type and are listed in order. If you have trouble loading supplies or performing maintenance, refer to you Operator’s Handbook.

Follow the directions provided with the error description to correct the problem. If you cannot clear an error, turn off the printer, wait several seconds and then turn on the printer. Call Technical Support if you receive any error message not listed in this chapter.

To clear a data error, press the left A button. If a formatting error occurs, the label prints; but data may be missing.

Troubleshooting 8-1

Image 139

Paxar 2 manual Troubleshooting

Contents

Programmer ’s Manual Canadian D.O.C. Warning Getting Started TA B L E O F C O N T E N T SPage Table of Contents Printing Iv Table of Contents Modifying Formats -10 Optional Entry Method Vi Table of Contents Page Page A n d a r d F e a t u r e s O u t T h i s M a n u a l Type the following text field E a t i n g a n M P C L I I F o r m a t P a c k e tType the following constant text field Type the following bar code field Type the following text field data I n t e r M e m o r yI n g R a M Type the following bar code data I n g F l a s h M e m o r y A r t i n g w i t h a D e s i g n T e r m i n i n g t h e P r i n t a r e a T e r m i n i n g F o r m a t C o n t e n t s A w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s Field Type Description Examples N s i d e r i n g F i e l d Ty p e s I n g t h e F o r m a t Wo r k s h e e t N s i d e r i n g F o n t sL l i n g i n t h e F o r m a t Wo r k s h e e t 10Getting Started N F I G U R I N G T H E P R I N T E R T t i n g C o m m u n i c a t i o n P a r a m e t e r s Mode COM19600,N,8,1 C L I I P u n c t u a t i o n Here are some guidelines to follow when using MpcliiUse the following symbols when creating Mpclii packets I n g M P C L I I C o n v e n t i o n s A n d a r d S y n t a x G u i d e l i n e s I n g O n l i n e C o n f i g u r a t i o n Pa c k e t s Syntax Syntax Example N f i g u r a t i o n S y n t a x G u i d e l i n e s K i n g P r i n t a d j u s t m e n t s F i n i n g t h e S y s t e m S e t u p Pa c k e t Syntax I,A,powupmode,language,sepon,slashzero, symbolset p F i n i n g t h e S u p p l y S e t u p Pa c k e t 10Configuring the Printer Example I,B,0,0,1,10 p F i n i n g t h e P r i n t C o n t r o l P a c k e t Contrast,printadj,marginadjustSpeedadj,phwidth p Cursym,secondary,decimals p ANSIcd,string1,string2 p 14Configuring the Printer ?E?~123~044~034~124~125~126~094 p S e t t i n g C o n t r o l C h a r a c t e r s A b l i n g I m m e d i a t e C o m m a n d s I n g I m m e d i a t e C o m m a n d sN d i n g I m m e d i a t e C o m m a n d s DD or Example I,F,3,1,0,0,1 p Action,dispos,bkfddis p F i n i n g t h e B a c k f e e d C o n t r o l Pa c k e t1,50,10 p Page Buffer,device,buffersize p E c k i n g C u r r e n t B u f f e r S i z e s 10K x Length O u t M e m o r y B u f f e r s Linecount x 50/1024 24Configuring the Printer F f e r a l l o c a t i o n C o n s i d e r a t i o n s F f e r Wo r k s h e e tMake copies of this page to use as a buffer worksheet R,N,20 p M,T,N,60 p E a r i n g P a c k e t s f r o m M e m o r y Clears Format #1 from volatile RAM Configuring the PrinterC,R p I n g t h e F o n t Pa c k e t 28Configuring the Printer H,Z p L o a d i n g F o r m a t H e a d e r I n f o r m a t i o n Selects format1 and returns the following to the host Selects all formats in memory and returns the following 32Configuring the Printer F I N I N G F I E L D S Width,name p F i n i n g t h e F o r m a t H e a d e rFormat Header begins a format file Format#,action,device,measure,length T5. row F i n i n g Te x t F i e l d s Varies with each letter 4Defining Fields Line field Line field not Blocked out by T12. alignment Options 6Defining Fields Example T,2,10,V,250,80,0,1,1,1,B,C,0,0,0 p Each bar code field requires a separate definition F i n i n g B a r code F i e l d s8Defining Fields B4. fix/var 10Defining Fields Left/Center/Right-Justified Fields Balanced Fields Upca Dots/mils Available 12Defining Fields Bar code Density Narrow Narrow to Data Appearance Char Set Example B,3,12,V,150,70,1,2,80,7,L,0 p 383 F i n i n g C o n s t a n t Te x t F i e l d s 16Defining Fields Defining Fields 18Defining Fields End col,thickness,pattern p F i n i n g L i n e F i e l d sN e Ty p e s Type,row,column,angle/end row,length 20Defining Fields L5. angle If Using Segments F i n i n g B o x F i e l d s 22Defining Fields Example Q,240,80,270,130,3, p 24Defining Fields F I N I N G F I E L D O P T I O N S 2Defining Field Options P l y i n g F i e l d O p t i o n sM b i n i n g F i e l d O p t i o n s S t r i c t i o n s Fixed char p T i o n 1 F i x e d D a t a Charcode p T i o n 2 D a t a Ty p e R e s t r i c t i o n s Src fld,src start,# to copy,dest T i o n 4 C o p y D a t aStart,copy code p 203 Non-printable 339 Text R g i n g F i e l d sB F i e l d s Field Data Field Type 30,L/R,character p T i o n 3 0 P a d d i n g D a t aM p l e U s e f o r P a d d i n g Pads data with an X on the left side of the field 31,gen/ver,check digit # p T i o n 3 1 C a l c u l a t e C h e c k D i g i t 42,appearance code p T i o n 4 2 P r i c e F i e l d42,1 p 50,4,8,4,4,8 p T i o n 5 0 B a r code D e n s i t y50,narrow,wide,gap,narspace Widespace p 51,security,stand/def p T i o n 5 1 P D F 4 1 7 S e c u r i t y / Tr u n c a t i o n T i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h 52,row/column,dimension p12Defining Field Options 60,I,5,1,6 p 60,I/D,amount,l pos,r pos p T i o n 6 1 R e i m a g e F i e l d I n g C h e c k D i g i t s Fldlength,D/P,weights pSelector,action,device,modulus 16Defining Field Options M o f P r o d u c t s C a l c u l a t i o n 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = M o f D i g i t s C a l c u l a t i o n 18Defining Field Options Field Weight string Products E AT I N G G R a P H I C S Run Length E r v i e w o f B i t m a p p e d I m a g e sT e r m i n i n g a M e t h o d Hex Method E c i a l C o n s i d e r a t i o n s S i g n i n g B i t m a p p e d I m a g e s 4Creating Graphics I n g t h e H e x M e t h o dPage 6Creating Graphics I n g t h e R u n L e n g t h E n c o d i n g M e t h o d On Z On K, 26 off z, 9 on I n g Te m p o r a r y S t o r a g e T e r m i n i n g H o w t o S t o r e t h e I m a g e Temporary Storage Flash S i t i o n i n g t h e G r a p h i c I m a g e E a t i n g a G r a p h i c Pa c k e tT h i n t h e G r a p h i c P a c k e t H e a d e r T h i n t h e F i e l d T h i n a F o r m a t F i n i n g t h e G r a p h i c H e a d e r GraphID,action,device,units,row,col 12Creating GraphicsMode,name p Row,column,algorithm,data p E a t i n g B i t m a p F i e l d s39,56,H,3FFFFFF0 p Adjdir,adjamt,algorithm,data p E a t i n g N e x t B i t m a p F i e l d s Adjdir,adjamt,count p E a t i n g D u p l i c a t e F i e l d s 16Creating Graphics M p l e H e x G r a p h i c P a c k e t M p l e R u n L e n g t h G r a p h i c P a c k e t GraphID,row,col,mode,rotation p A c i n g t h e G r a p h i c i n a F o r m a tF i n i n g t h e G r a p h i c F i e l d 18Creating Graphics 57,0,0,0,0 p 20Creating Graphics M p l e B i t m a p G r a p h i c I m a g e I N T I N G Batch data F i n i n g t h e B a t c h H e a d e rBatch header Batch control Syntax E,feedmode,batchsep,printmult, multipart p F i n i n g t h e B a t c h C o n t r o l F i e l d F i n i n g B a t c h D a t a F i e l d s C r e m e n t i n g F i e l d s R g e d o r S u b F i e l d s 6Printing Errorcor mask# datainput, char pT e r i n g B a t c h D a t a f o r Q R code M p l e Q R code R u c t u r e d a p p e n d M o d e Modeid code# #ofdiv parity, errorcorMask# datainput char p 8Printing Example T c h Q u a n t i t y Z e r o M e t h o d W n l o a d i n g M e t h o d sQ u e n t i a l M e t h o d T c h M e t h o d T i o n a l E n t r y M e t h o d D i f y i n g F o r m a t s TAT U S P O L L I N G Q u i r y R e s p o n s e Q u i r y R e q u e s t E N QIndicates the printer is offline 2Status Polling Page Q R e f e r e n c e Ta b l e B y t e # Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Char Const Low Format Waiting Ribbon Stock Online Q R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d Syntax J,# B R e q u e s t Status1,Status2,FMT-1,BCH-2 B R e s p o n s e Packet Type Status2 FMT-1/BCH-2 Error NumberField Number Parameter Printed,total,FMT-1,BCH-2 Following syntax is the response for a Job 4 request25,FMT-3,Bch-2 Number Meaning 14Status Polling Troubleshooting I n t i n g D i a g n o s t i c s L a b e l s See the System Administrator’s Guide to A d i n g D i a g n o s t i c s L a b e l s Yo u R e c e i v e a n Error M e s s a g eS e t t i n g P r i n t e r s L l i n g Te c h n i c a l S u p p o r t D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n T a Error s Error Description Code R m a t Error sPage T c h Error s T i o n Error s L i n e C o n f i g u r a t i o n Error s Page Page A p h i c Error s E c k D i g i t Error s M m u n i c a t i o n Error s T a F o r m a t t i n g F a i l u r e s C h i n e Fault s Page A s h M e m o r y Error s R d P r i n t e r F a i l u r e Error s 20Troubleshooting I N T E R O P T I M I Z AT I O N Dark J u s t i n g t h e P r i n t Q u a l i t yLight D u c i n g I m a g i n g T i m e 4Printer Optimization T h P a c k e t s N e r a l F o r m a t T i p s a n d H i n t sC r e a s i n g T h r o u g h p u t T h F o r m a t s T h F i e l d s T h B a r codes M P L E SA Sample Batch Packet M p l e U P C a F o r m a t P a c k e t2Samples M p l e M a x i code P a c k e t s Mode Description 4Samples D e 0 O b s o l e t e S a m p l e Samples A-5 D e 2 S a m p l e 6Samples D e 3 S a m p l e Ta g E x a m p l e N g Ta g E x a m p l eSamples A-7 C e i p t F o r m a t E x a m p l e B e l E x a m p l e8Samples Samples A-9 B e l S a m p l e 10Samples T m a p F o n t I n f o r m a t i o n N T S Bold Font OCRA-like Font Standard Font2Fonts Fonts B-3 CG Triumviratetm Typeface Bold CG Triumviratetm Typeface Width Mag Standard Reduced Bold N o s p a c e d F o n t M a g n i f i c a t i o n Fonts B-5 O p o r t i o n a l F o n t M a g n i f i c a t i o n I g h t M a g n i f i c a t i o n Tr i u m v i r a t e  Ty p e f a c e B o l d 9 p tFonts B-7 I g h t M a g i n f i c a t i o n 2 0 3 D P Tr i u m v i r a t e  Ty p e f a c e 6 p t8Fonts R m a t C o n s i d e r a t i o n s A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n Fonts W n l o a d i n g F o n t s I n g U N I code D o u b l e B y t e Tr u e Ty p e F o n t s A r a c t e r M a p p i n g O v e r v i e w I n g F o n t N u m b e r s i n F o r m a t s C e n s i n g Yo u r F o n t s Font Number Pages 437 or P p o r t e d S y m b o l S e t s a n d code P a g e sInternal DOS Code T e r i n g E x t e n d e d C h a r a c t e r s I n g code 1 2 8 F u n c t i o n codes T e r n a l S y m b o l S e t Symbol Sets/Code Pages C-3 S I S y m b o l S e t L d C h a r a c t e r S e t 4Symbol Sets/Code Pages Symbol Sets/Code Pages C-5 Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n 6Symbol Sets/Code Pages Symbol Sets/Code Pages C-7 8Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Char Hex Decimal Symbol Sets/Code Pages C-13 14Symbol Sets/Code Pages Symbol Sets/Code Pages C-15 N a r y t o H e x C o n v e r s i o n C h a r t 16Symbol Sets/Code Pages Symbol Sets/Code Pages C-17 18Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 F W h i t e D o t s 20Symbol Sets/Code PagesT t o R u n L e n g t h E n c o d i n g C h a r t B l a c k D o t s R M AT D E S I G N T O O L S 2Format Design Tools L i n e C o n f i g u r a t i o n Wo r k s h e e t Format Design Tools D-3 T c h Wo r k s h e e t 4Format Design Tools E c k D i g i t Wo r k s h e e t A g Id t h Format Design Tools D-5 A g Id t h 6Format Design Tools 396 Supply Layout Dots 8Format Design Tools R M R K S R M Batch Packet Monarch p1,1,1 p Batch Header N,1 Packet Monospaced FontsNon-volatile RAM Option Index D E Check digit schem es Configuration packets Backfeed control packet G List of hard printer failure errors Fields Bar code rotation Using zero batch headers 9 Layout Im aging tim e Axicode Data stream Check digit schem e Printing Im ages Im ages in R a M Sum of digits calculation Supply type/position selection Ord length selection