6.Reset your printer. For information on resetting your printer, see "Resetting Printers."

7.Reboot your computer. Refer to your computer documentation for specific instructions.

8.Print the Diagnostics labels. See "Printing Diagnostics Labels."

If these steps do not solve the problem, call Technical Support.

Have the following information ready before you call:

computer brand name and type of software or terminal brand name and model

Monarch printer model

printer serial number

support agreement, contract number, or invoice information

customer number

A d d i t i o n a l D i a g n o s t i c s I n f o r m a t i o n

For detailed printer diagnostics information, refer to your Operator’s Handbook. See Chapter 7, "Status Polling," for information on requesting printer and job status. See the following error message listing for more information.

D a t a E r r o r s

A data error indicates that incorrect data was received from the host, causing the printer to ignore the entire print job. After checking the packet and correcting the problem, transmit the print job again.

The following is a list of data errors. These errors occur because data in the format, batch, check digit, font, or graphic packet is invalid.

Troubleshooting 8-5

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Paxar 2 manual D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n, T a Error s