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Polycom DMA 7000 System manual

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5.0 |July 2012 |3725-76302-001K1

Polycom® DMA™ 7000 System

Operations Guide

Contents

Main Page Contents 1 Polycom DMA7000 System Overview . . . . . . . . . . . . . 1 2 Polycom DMA System Initial Configuration Summary . . 21 3 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 4 Local Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . 61 5 Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 6 MCU Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 7 Integrations with Other Systems . . . . . . . . . . . . . . . . . . . 147 8 Conference Manager Configuration . . . . . . . . . . . . . . . . 177 9 Superclustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 10 Call Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . 219 11 Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 12 Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 13 System Management and Maintenance . . . . . . . . . . . . . . 327 Page Page 14 System Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383 15 Polycom DMA System SNMP Support . . . . . . . . . . . . . . . . 407 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515 Page Polycom DMA7000 System Overview Introduction to the Polycom DMA System The Polycom DMA Systems Primary Functions Conference Manager Call Server RealPresence Platform API The Polycom DMA Systems Three Configurations Two-server Cluster Configuration Single-server Configuration Superclustering System Capabilities and Constraints System Port Usage Polycom Solution Support Working in the Polycom DMA System Accessing the Polycom DMA System Field Input Requirements Settings Dialog Box Page Page Page Page Third-Party Software Open Source Software License Information Page Page Page Page Page Page Page Polycom DMA System Initial Configuration Summary Add Required DNS Records for the Polycom DMA System Additional DNS Records for SIP Proxy Additional DNS Records for H.323 Gatekeeper Additional DNS Records for the Optional Embedded DNS Feature Verify That DNS Is Working for All Addresses License the Polycom DMA System Set Up Signaling Configure the Call Server and Optionally Create a Supercluster Set Up Security Set Up MCUs Page Page Connect to Microsoft Active Directory Set Up Conference Templates Test the System Page System Security Security Certificates Overview How Certificates Work Forms of Certificates Accepted by the Polycom DMA System How Certificates Are Used by the Polycom DMA System Frequently Asked Questions Certificate Settings Page Certificate Information Dialog Box Certificate Signing Request Dialog Box Add Certificates Dialog Box Certificate Details Dialog Box Certificate Procedures Install a Certificate Authoritys Certificate Create a Certificate Signing Request in the DMA System Install a Certificate in the DMA System Page Remove a Certificate from the DMA System Security Settings The following table describes the options in the Security Settings page. Caution Note Page Page Page Page The Consequences of Enabling Maximum Security Mode Page Enabling File Uploads in Maximum Security with Mozilla Firefox Login Policy Settings Local Password See also: System Security on page 33 Login Policy Settings on page55 Session Local User Account Banner Reset System Passwords Page Local Cluster Configuration Network Settings Page Page Routing Configuration Dialog Box Time Settings Licenses Signaling Settings Page Page Logging Settings The following table describes the fields on the Logging Settings page. Local Cluster Configuration Procedures Add Licenses Page Configure Signaling Configure Logging Device Management Active Calls Page Call Details Dialog Box Page Endpoints Page Page The Actions list associated with the Endpoints list contains the items in the following table. Page Add Device Dialog Box Page Edit Device Dialog Box Edit Devices Dialog Box Add Alias Dialog Box Edit Alias Dialog Box Associate User Dialog Box Site Statistics Site Link Statistics External Gatekeeper Add External Gatekeeper Dialog Box Page Edit External Gatekeeper Dialog Box Page External SIP Peer Add External SIP Peer Dialog Box The following table describes the fields in the Add External SIP Peer dialog box. Page Page Page Page Edit External SIP Peer Dialog Box Page Page Page Page SIP Peer Postliminary Output Format Options To Header Format Options Request-URI Format Options Free Form Template Variables To Header and Request-URI Examples Add Authentication Dialog Box Edit Authentication Dialog Box Add Outbound Registration Dialog Box Edit Outbound Registration Dialog Box External SBC Page Add External SBC Dialog Box The following table describes the fields in the Add External SBC dialog box. Edit External SBC Dialog Box The following table describes the fields in the Edit External SBC dialog box. Page MCU Management MCUs Page Note Page The Actions list associated with the MCU list contains the items in the following table. See also: Add MCU Dialog Box on page125 Edit MCU Dialog Box on page128 Note MCU Procedures on page134 MCU Pools on page137 MCU Pool Orders on page141 Add MCU Dialog Box The following table describes the fields in the dialog box. Note Page Page Edit MCU Dialog Box Page Page Page Add Session Profile Dialog Box Edit Session Profile Dialog Box ISDN Gateway Selection Process MCU Procedures Page Page MCU Pools Page Add MCU Pool Dialog Box Edit MCU Pool Dialog Box MCU Pool Procedures MCU Pool Orders Page Add MCU Pool Order Dialog Box Edit MCU Pool Order Dialog Box MCU Pool Order Procedures Page Integrations with Other Systems Microsoft Active Directory Integration Page Microsoft Active Directory Page The following table describes the fields on the Microsoft Active Directory page. Page Page Page Active Directory Integration Procedure Page Page Page Understanding Base DN Adding Passcodes for Enterprise Users Page About the Systems Directory Queries User Search Group Search Global Group Membership Search Attribute Replication Search Configurable Attribute Domain Search Domain Search Service Account Search Microsoft Exchange Server Integration Page Microsoft Exchange Server Page Exchange Server Integration Procedure Page Resource Management System Integration Resource Management System Page Join Resource Management System Dialog Box Resource Management System Integration Procedures Juniper Networks SRC Integration Juniper Networks SRC Page Juniper Networks SRC Integration Procedure Page Conference Manager Configuration Conference Settings Page Conference Templates Two Ty pes of Tem plat es Standalone Templates Templates Linked to RMX Profiles Template Priority About Conference IVR Services About Cascading Conference Templates List Add Conference Template Dialog Box Page Page Page Page Page Page Page Page Edit Conference Template Dialog Box Page Page Page Page Page Page Page Select Layout Dialog Box Conference Templates Procedures Page Shared Number Dialing Add Virtual Entry Queue Dialog Box Add Direct Dial Virtual Entry Queue Dialog Box Edit Virtual Entry Queue Dialog Box Edit Direct Dial Virtual Entry Queue Dialog Box Page Superclustering About Superclustering Page DMAs Page Page Join Supercluster Dialog Box Supercluster Procedures Page Page Page Call Server Configuration About the Call Server Capabilities Call Server Settings Page See also: Call Server Configuration on page219 About the Call Server Capabilities on page 220 Domains Dial Rules Page Test Dial Rules Dialog Box The Default Dial Plan and Suggestions for Modifications Page Page Page Add Dial Rule Dialog Box Page Edit Dial Rule Dialog Box The following table describes the fields in the Edit Dial Rule dialog box. Script Debugging Dialog Box for Preliminaries/Postliminaries Sample Preliminary and Postliminary Scripts Page Page Page Hunt Groups Add Hunt Group Dialog Box Edit Hunt Group Dialog Box Add Alias Dialog Box Edit Alias Dialog Box Device Authentication Inbound Authentication Shared Outbound Authentication The following table describes the fields on the Device Authentication page. Note Add Device Authentication Dialog Box Edit Device Authentication Dialog Box Registration Policy Page Registration Policy Scripting Page Page Script Debugging Dialog Box for Registration Policy Scripts Sample Registration Policy Scripts Page Page Prefix Service Add Simplified ISDN Gateway Dialing Prefix Dialog Box Edit Simplified ISDN Gateway Dialing Prefix Dialog Box Edit Vertical Service Code Dialog Box Embedded DNS Page History Retention Settings Page Site Topology About Site Topology Page Sites Site Information Dialog Box See also: About Site Topology on page 263 Sites on page 265 Add Site Dialog Box Page Page Page Page Edit Site Dialog Box Page Page Page Page Add Subnet Dialog Box Edit Subnet Dialog Box Site Links Add Site Link Dialog Box Edit Site Link Dialog Box Site-to-Site Exclusions Add Site-to-Site Exclusion Wizard Territories Add Territory Dialog Box Edit Territory Dialog Box Network Clouds Add Network Cloud Dialog Box Edit Network Cloud Dialog Box Site Topology Configuration Procedures Page Page Page Users and Groups User Roles Overview Adding Users Overview Users Page Page Add User Dialog Box Page Note: Edit User Dialog Box Page Select Associated Endpoints Dialog Box Conference Rooms Dialog Box Page Add Conference Room Dialog Box Page Page Page Edit Conference Room Dialog Box Page Page Add Dial-out Participant Dialog Box Edit Dial-out Participant Dialog Box Users Procedures Page Conference Rooms Procedures Page Groups Page Import Enterprise Groups Dialog Box Page Edit Group Dialog Box The following table describes the fields in the Edit Group dialog box. Enterprise Groups Procedures Page Login Sessions Change Password Dialog Box Page System Management and Maintenance Management and Maintenance Overview Administrator Responsibilities Administrative Best Practices Auditor Responsibilities Auditor Best Practices Recommended Regular Maintenance Page Dashboard Active Directory Integration Pane Call Server Active Calls Pane Call Server Registrations Pane Cluster Info Pane Conference History Max Participants Pane Conference Manager MCUs Pane Conference Manager Usage Pane Exchange Server Integration Pane License Status Pane Resource Management System Integration Pane Signaling Settings Pane Supercluster Status Pane Territory Status Pane User Login History Pane Alerts Alert 1001 Alert 1002 Alert 1003 Alert 1004 Alert 1101 Alert 1102 Alert 1103 Alert 1104 Alert 2001 Alert 2002 Alert 2004 Alert 2101 Alert 2102 Alert 2103 Alert 2104 Alert 2105 Alert 2106 Alert 2107 Alert 2201 Alert 2202 Alert 2203 Alert 3001 Alert 3101 Alert 3102 Alert 3103 Alert 3104 Alert 3105 Alert 3201 Alert 3202 Alert 3301 Alert 3302 Alert 3303 Alert 3304 Alert 3305 Alert 3401 Alert 3402 Alert 3403 Alert 3404 Alert 3405 Alert 3406 Alert 3601 Alert 3602 Alert 3603 Alert 3604 Alert 3605 Alert 3606 Alert 4001 Alert 4002 Alert 4003 Alert 5001 Alert 5002 Alert 6001 Alert 7001 System Log Files System Logs Procedures Page Troubleshooting Utilities Ping Traceroute Top I/O Stats Backing Up and Restoring Page Backup and Restore Procedures Page Page Page Upgrading the Software Basic Upgrade Procedures Page Page Page Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Page Simplified Supercluster Upgrade (Complete Service Outage) Page Page Complex Supercluster Upgrade (Some Service Maintained) Adding a Second Server Expanding an Unpatched System Expanding a Patched System Replacing a Failed Server Shutting Down and Restarting Page System Reports Alert History Call History Export History Conference History Export History Associated Calls Conference Events Property Changes Call Detail Records (CDRs) Exporting CDR Data Call Record Layouts Page Conference Record Layouts Page Registration History Report Registration History Procedures Active Directory Integration Report Page Page Orphaned Groups and Users Report Orphaned Groups and Users Procedures Conference Room Errors Report Page Exporting Conference Room Errors Data Enterprise Passcode Errors Report Page Exporting Enterprise Passcode Errors Data Network Usage Report Exporting Network Usage Data Page Page Page Polycom DMA System SNMP Support SNMP Overview SNMP Versions Supported List of Available SNMP MIBs SNMP Settings Page Page Add Notification User Dialog Box Page Edit Notification User Dialog Box Add Notification Agent Dialog Box Edit Notification Agent Dialog Box SNMP Procedures The Polycom DMA System MIB Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page See also: SNMP Overview on page 407 SNMP Settings on page 409 SNMP Procedures on page417 Page Index