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Soundpoint IP 550 manual User Guide for the Polycom SoundPoint IP 550 Phone
Models:
Soundpoint IP 550
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Install
Parts list
Warranty
Configuring Basic Settings
Setting Up Conference Calls
Adjusting the Volume
Select Settings Basic Contrast
Symbols
How to
Testing Phone Hardware
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User Guide for the Polycom
®
SoundPoint IP
®
550 Phone
SIP 3.1
June, 2014 Edition
1725-12500-001
Rev. E
SIP 3.1
Page 2
Page 1
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Contents
User Guide for the Polycom SoundPoint IP 550 Phone
Page
Changes to This Guide
About This Guide
User Guide SoundPoint IP 550 Phone
Contents
User Guide SoundPoint IP 550 Phone
Troubleshooting Your SoundPoint IP 550 Desktop Phone
User Guide SoundPoint IP 550 Phone Viii
Getting Started with Your SoundPoint IP 550 Desktop Phone
Parts List
Assembling Your SoundPoint IP 550 Desktop Phone
Connecting Network and Power Source
To connect the AC power
AC Power
Power over Ethernet
To connect the PoE
Connecting the Handset and Optional Headset
To connect the handset and optional headset
Attaching the Base
To attach the base as a desk mount
To attach the base as a wall mount
Registering Your SoundPoint IP 550 Desktop Phone
Features of Your SoundPoint IP 550 Desktop Phone
Description
Features of your SoundPoint IP 550 phone are
Getting Started with Your SoundPoint IP 550 Desktop Phone
Icon Description
Before You Use Your SoundPoint IP 550 Desktop Phone
Using the Navigation Keys
User Guide SoundPoint IP 550 Phone
Customizing Your SoundPoint IP 550 Desktop Phone
To configure the time and date formats
Configuring Basic Settings
Changing the Appearance of Time and Date
Select Settings Basic Contrast
To adjust the contrast on the phone display
Changing the Display Contrast
Changing the Backlight Intensity
Select Backlight Idle Intensity
To modify the backlight intensity
To enable Headset Memory Mode
Enabling the Headset Memory Mode
Select Settings Basic Preferences Headset Headset Memory
Select Maximum Intensity
To activate Headset Memory Mode
To select a headset that supports electronic hookswitch
Selecting the Correct Headset for Electronic Hookswitch
Selecting the Ring Type
To change the incoming ring type
Changing the Language
Select Settings Basic Preferences Language
To change the language
Chaning the Graphic Display Background
Select Settings Basic Preferences Background
To change the graphic display background
Muting the Microphone
Adjusting the Volume
Select Background Prioritize Background
Managing Call Lists
Managing Contacts
Adding Contacts Manually
Adding Contacts
To add a contact to the local contact directory manually
Select Contact Directory
Adding Contacts From Call Lists
Select Corporate Directory
Adding Contacts From the Corporate Directory
To edit a contact in the local directory
Editing Contacts
Placing Calls to Contacts
Deleting Contacts
To delete a contact from the local contact directory
To place a call to a contact in the local contact directory
To search for a contact in the local contact directory
Searching for Contacts
To search for a contact in the corporate directory
Distinguishing Calls
Managing Incoming Calls
To set a distinctive ring type for a contact
Diverting Calls
Rejecting Calls
To divert incoming calls from a particular contact
Supporting Multiple Lines
System Customizations
Supporting Multiple Line Keys Per Line
Your SoundPoint IP 550 supports shared lines
Supporting Shared Lines
Page
Placing Calls
To place a call using Hands-Free Speakerphone mode
To place a call using the handset
Answering Calls
To place a call using the headset
To answer a call using the handset
Answering When Not in Another Call
To answer a call using the Hands-Free Speakerphone
Duration and destination
Answering When in Another Call
To answer a call using the headset
To answer an incoming call on a shared line
Ending Calls
To end a call
Placing Calls on Hold
Redialing Numbers
To redial the last call placed from your phone
Multiple Calls on Hold
Hosting Conference Calls
To set up a conference call
Setting Up Conference Calls
Conference similar to this one will now exist
To manage a conference call
Managing Conference Calls
System administrator
Adding Parties to Conference Calls
To add a party to a conference call using the Join soft key
Press the New Call soft key
Joining Conferences
Transferring Calls
Splitting Conference Calls
Ending Conference Calls
To transfer a call
Performing a Consulative Transfer
To perform a blind transfer
Performing a Blind Transfer
Static Forwarding
Forwarding Calls
To forward all incoming calls to another party
URL or IP address, refer to Placing Calls on
Enabling Do Not Disturb
To disable call forwarding
Dynamic Forwarding
To forward an incoming call to another party
To disable Do Not Disturb
To enable Do Not Disturb
Assigning Speed Dial Keys
Multiple Lines and Do Not Disturb
To add or edit a speed dial index for an existing contact
Assigning New Speed Dial Keys
Press and hold an unassigned
To assign a new speed dial key
To listen to voice messages
Using Voice Mail
User Guide SoundPoint IP 550 Phone
Using Multiple Call Appearances
User Guide SoundPoint IP 550 Phone
Select Features Messages Instant Messages
Using Text Messaging
To read text messages
Do one of the following Press . Select Instant Messages
To send a text message
Presence Settings
Using Buddy Lists
To view and change your presence settings
Select Features Presence My Status
To add or delete a contact from your buddy list
Managing Buddies
To block or unblock a contact from your buddy list
Select Features Presence Buddy Status Privacy List
Select Features Presence Buddy Status
Integrating With Microsoft Live Communications Server
To add a contact to your buddy list
To restart the phone
Restarting Your Phone
Troubleshooting Your SoundPoint IP 550 Desktop Phone
Symptom Problem Corrective Action
Power and Startup
Controls
Lines Line Information. From
Access to Screens and Systems
Then select Status Network
Headset Echo Cancellation
Settings Basic Preferences
Audio
Calling
Settings Basic Ring Type
Menu Basic Settings
Preferences Audible Ringer
Contrast on
Displays
Productivity Suite
Testing Phone Hardware
To test your phone hardware
Status Licenses
User Guide SoundPoint IP 550 Phone
Governing Law
Service Agreements
Warranty Exclusive
Polycom Limited Warranty and Limitation Liability
Exclusions
Installation Instructions
Safety and Compliance Part 15 FCC Rules
Class B Digital Device or Peripheral
Modifications
Russian Compliance SoundPoint IP
Safety and Compliance CE and Vcci Mark
Use of IP Networks through the Pstn
Echo cancellation
Use of Voice Compression through the Pstn
Use of IP Networks through the Pstn
Index
Symbols
User Guide SoundPoint IP 550 Phone
Index
User Guide SoundPoint IP 550 Phone Index
