About This Guide, Changes to This Guide | Polycom Soundpoint IP 550

About This Guide

Thank you for choosing the Polycom® SoundPoint IP 550, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.

This guide includes overview information that you may find helpful when you are first learning about your phone, or when you have experience but need a quick refresher. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 phone. As well, be sure to read the Getting Started with Your Phone and Regulatory Notices sections in this guide before you set up and use your SoundPoint IP 550 phone. You can also find this information at http://www.polycom.com/support/voicedocumentation/.

Changes to This Guide

The following section is new for this edition:

•Registering Your SoundPoint® IP 550 Desktop Phone on page 1-9

Major updates have occurred to the following sections since the previous edition:

•Selecting the Correct Headset for Electronic Hookswitch on page 2-7

•Assigning Speed Dial Keys on page 3-22

•Restarting Your Phone on page 4-8

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Polycom Soundpoint IP 550 manual About This Guide, Changes to This Guide

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page Changes to This Guide About This Guide User Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone Connecting Network and Power Source AC Power To connect the AC powerPower over Ethernet Connecting the Handset and Optional Headset To connect the PoETo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop Phone Description Features of your SoundPoint IP 550 phone are Getting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Before You Use Your SoundPoint IP 550 Desktop Phone Using the Navigation Keys User Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Configuring Basic Settings To configure the time and date formatsChanging the Appearance of Time and Date Changing the Backlight Intensity To adjust the contrast on the phone displaySelect Settings Basic Contrast Changing the Display Contrast Select Backlight Idle Intensity To modify the backlight intensity Select Maximum Intensity Enabling the Headset Memory ModeTo enable Headset Memory Mode Select Settings Basic Preferences Headset Headset Memory To activate Headset Memory Mode To change the incoming ring type Selecting the Correct Headset for Electronic HookswitchTo select a headset that supports electronic hookswitch Selecting the Ring Type Select Settings Basic Preferences Language Changing the LanguageTo change the language Select Settings Basic Preferences Background Chaning the Graphic Display BackgroundTo change the graphic display background Adjusting the Volume Muting the MicrophoneSelect Background Prioritize Background Managing Call Lists Managing Contacts Select Contact Directory Adding ContactsAdding Contacts Manually To add a contact to the local contact directory manually Adding Contacts From Call Lists Select Corporate Directory Adding Contacts From the Corporate Directory To edit a contact in the local directory Editing Contacts To place a call to a contact in the local contact directory Deleting ContactsPlacing Calls to Contacts To delete a contact from the local contact directory To search for a contact in the local contact directory Searching for Contacts To search for a contact in the corporate directory Managing Incoming Calls Distinguishing CallsTo set a distinctive ring type for a contact Rejecting Calls Diverting CallsTo divert incoming calls from a particular contact Supporting Multiple Lines System Customizations Supporting Multiple Line Keys Per Line Your SoundPoint IP 550 supports shared lines Supporting Shared LinesPage Placing Calls To place a call using Hands-Free Speakerphone mode To place a call using the handset Answering Calls To place a call using the headset Duration and destination Answering When Not in Another CallTo answer a call using the handset To answer a call using the Hands-Free Speakerphone Answering When in Another Call To answer a call using the headset Ending Calls To answer an incoming call on a shared lineTo end a call Redialing Numbers Placing Calls on HoldTo redial the last call placed from your phone Multiple Calls on Hold Hosting Conference Calls To set up a conference call Setting Up Conference Calls Conference similar to this one will now exist To manage a conference call Managing Conference Calls System administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft key Press the New Call soft key Ending Conference Calls Transferring CallsJoining Conferences Splitting Conference Calls To transfer a call Performing a Consulative Transfer To perform a blind transfer Performing a Blind Transfer Forwarding Calls Static ForwardingTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on To forward an incoming call to another party To disable call forwardingEnabling Do Not Disturb Dynamic Forwarding Multiple Lines and Do Not Disturb To enable Do Not DisturbTo disable Do Not Disturb Assigning Speed Dial Keys To add or edit a speed dial index for an existing contact Assigning New Speed Dial Keys Press and hold an unassigned To assign a new speed dial key To listen to voice messages Using Voice Mail User Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Using Text Messaging Select Features Messages Instant MessagesTo read text messages Do one of the following Press . Select Instant Messages To send a text message Select Features Presence My Status Using Buddy ListsPresence Settings To view and change your presence settings Managing Buddies To add or delete a contact from your buddy listTo block or unblock a contact from your buddy list To add a contact to your buddy list Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Integrating With Microsoft Live Communications Server To restart the phone Restarting Your Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Calling Settings Basic PreferencesHeadset Echo Cancellation Audio Menu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Contrast on Displays Status Licenses Testing Phone HardwareProductivity Suite To test your phone hardware User Guide SoundPoint IP 550 Phone Governing Law Service Agreements Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or Peripheral Russian Compliance SoundPoint IP Safety and Compliance CE and Vcci Mark Echo cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Index Symbols User Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index