Audio, Calling | Polycom Soundpoint IP 550 guide

User Guide SoundPoint IP 550 Phone

Audio

Symptom	Problem	Corrective Action

There is no audio on the	The connections are not correct.	Do one of the following:
headset.		• Ensure the headset is plugged into the
		jack marked Headset at the rear of the
		phone.
		• Ensure the headset amplifier (if
		present) is turned on and/or the
		volume is correctly adjusted. If the
		amplifier uses batteries, check that
		they are fully charged.

You are using a headset and the	There may be an issue with the	Do the following:
people you call hear echo.	echo cancellation feature of your	• Press the Menu key, then select
	headset.	Settings > Basic > Preferences >
		Headset > Echo Cancellation.
		Using the arrow keys, select Enabled,
		and then press the Select soft key.
		• Contact your system administrator.

Calling

Symptom	Problem	Corrective Action

There is no dial tone.	Power is not correctly applied to	Do one of the following:
	the SoundPoint IP <Model	• Check that the screen is illuminated.
	Number> phone.	• Make sure the LAN cable is inserted
		• Make sure the LAN cable is inserted
		properly at the back of the phone (try
		unplugging and re-inserting the
		cable).
		• If using in-line powering, have your
		system administrator check that the
		switch is supplying power to the
		phone.

	Dial tone is not present on one of	Do one of the following:
	the audio modes.	• Switch between Handset, Headset (if
		present) or Hands-Free
		Speakerphone to see if the dial tone is
		present for one of audio modes.
		• If the dial tone exists on another audio
		mode, connect a different handset or
		headset to isolate the problem.

	The phone is not registered.	Contact your system administrator.

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Polycom Soundpoint IP 550 manual Audio, Calling, Settings Basic Preferences, Headset Echo Cancellation

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page About This Guide Changes to This Guide User Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Connecting Network and Power Source Assembling Your SoundPoint IP 550 Desktop Phone AC Power To connect the AC powerPower over Ethernet Connecting the Handset and Optional Headset To connect the PoETo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Desktop Phone Registering Your SoundPoint IP 550 Desktop Phone Features of your SoundPoint IP 550 phone are Description Getting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Using the Navigation Keys Before You Use Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Configuring Basic Settings To configure the time and date formatsChanging the Appearance of Time and Date To adjust the contrast on the phone display Select Settings Basic ContrastChanging the Display Contrast Changing the Backlight Intensity To modify the backlight intensity Select Backlight Idle Intensity Enabling the Headset Memory Mode To enable Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Maximum Intensity To activate Headset Memory Mode Selecting the Correct Headset for Electronic Hookswitch To select a headset that supports electronic hookswitchSelecting the Ring Type To change the incoming ring type Select Settings Basic Preferences Language Changing the LanguageTo change the language Select Settings Basic Preferences Background Chaning the Graphic Display BackgroundTo change the graphic display background Adjusting the Volume Muting the MicrophoneSelect Background Prioritize Background Managing Call Lists Managing Contacts Adding Contacts Adding Contacts ManuallyTo add a contact to the local contact directory manually Select Contact Directory Adding Contacts From Call Lists Adding Contacts From the Corporate Directory Select Corporate Directory Editing Contacts To edit a contact in the local directory Deleting Contacts Placing Calls to ContactsTo delete a contact from the local contact directory To place a call to a contact in the local contact directory Searching for Contacts To search for a contact in the local contact directory To search for a contact in the corporate directory Managing Incoming Calls Distinguishing CallsTo set a distinctive ring type for a contact Rejecting Calls Diverting CallsTo divert incoming calls from a particular contact System Customizations Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines Your SoundPoint IP 550 supports shared linesPage Placing Calls To place a call using the handset To place a call using Hands-Free Speakerphone mode To place a call using the headset Answering Calls Answering When Not in Another Call To answer a call using the handsetTo answer a call using the Hands-Free Speakerphone Duration and destination To answer a call using the headset Answering When in Another Call Ending Calls To answer an incoming call on a shared lineTo end a call Redialing Numbers Placing Calls on HoldTo redial the last call placed from your phone Hosting Conference Calls Multiple Calls on Hold Setting Up Conference Calls To set up a conference call Conference similar to this one will now exist Managing Conference Calls To manage a conference call System administrator To add a party to a conference call using the Join soft key Adding Parties to Conference Calls Press the New Call soft key Transferring Calls Joining ConferencesSplitting Conference Calls Ending Conference Calls Performing a Consulative Transfer To transfer a call Performing a Blind Transfer To perform a blind transfer Forwarding Calls Static ForwardingTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on To disable call forwarding Enabling Do Not DisturbDynamic Forwarding To forward an incoming call to another party To enable Do Not Disturb To disable Do Not DisturbAssigning Speed Dial Keys Multiple Lines and Do Not Disturb Assigning New Speed Dial Keys To add or edit a speed dial index for an existing contact To assign a new speed dial key Press and hold an unassigned Using Voice Mail To listen to voice messages User Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Using Text Messaging Select Features Messages Instant MessagesTo read text messages To send a text message Do one of the following Press . Select Instant Messages Using Buddy Lists Presence SettingsTo view and change your presence settings Select Features Presence My Status Managing Buddies To add or delete a contact from your buddy listTo block or unblock a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Live Communications Server To add a contact to your buddy list Restarting Your Phone To restart the phone Troubleshooting Your SoundPoint IP 550 Desktop Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Settings Basic Preferences Headset Echo CancellationAudio Calling Menu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Displays Contrast on Testing Phone Hardware Productivity SuiteTo test your phone hardware Status Licenses User Guide SoundPoint IP 550 Phone Service Agreements Governing Law Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral Modifications Safety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IP Echo cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Symbols Index User Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index