Manuals / Polycom / Communications / IP Phone

Polycom Soundpoint IP 550 manual Power and Startup, Controls, Symptom Problem Corrective Action

Models: Soundpoint IP 550

1 98

Download 98 pages 55.84 Kb

Page 82

User Guide SoundPoint IP 550 Phone

Power and Startup

Symptom	Problem	Corrective Action

There are power issues.	The SoundPoint IP <Model	Do one of the following:
	Number> phone has no power.	• Check if the phone is properly plugged
		into a functional AC outlet.
		• If using PoE, check that the ethernet
		cable is properly plugged into the
		phone and the outlet port. Contact
		your system administrator to ensure
		that you are using a powered port,
		enabled for PoE.
		• Make sure that the phone isn't
		plugged into a plug controlled by a
		light switch that is off.
		• If the phone is plugged into a power
		strip, try plugging it directly into a wall
		outlet instead.
		• Try the phone in another room where
		the electricity is known to be working
		on a particular outlet.

Controls

Symptom	Problem	Corrective Action

The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following:.
	IP <Model Number> phone does	• Verify that the phone is unlocked (the
	not respond.	information status should not read
		“This Phone is Locked”.
		• Check to make sure the phone is
		turned on (check display, other keys,
		lights, try to place a call).
		• Contact your system administrator.

5 - 2

Image 82

Polycom Soundpoint IP 550 manual Power and Startup, Controls, Symptom Problem Corrective Action

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page About This Guide Changes to This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Connecting Network and Power Source Assembling Your SoundPoint IP 550 Desktop PhoneTo connect the AC power AC PowerPower over Ethernet To connect the PoE Connecting the Handset and Optional HeadsetTo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Desktop Phone Registering Your SoundPoint IP 550 Desktop PhoneFeatures of your SoundPoint IP 550 phone are DescriptionGetting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Using the Navigation Keys Before You Use Your SoundPoint IP 550 Desktop PhoneUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone To configure the time and date formats Configuring Basic SettingsChanging the Appearance of Time and Date Changing the Display Contrast To adjust the contrast on the phone displaySelect Settings Basic Contrast Changing the Backlight IntensityTo modify the backlight intensity Select Backlight Idle IntensitySelect Settings Basic Preferences Headset Headset Memory Enabling the Headset Memory ModeTo enable Headset Memory Mode Select Maximum IntensityTo activate Headset Memory Mode Selecting the Ring Type Selecting the Correct Headset for Electronic HookswitchTo select a headset that supports electronic hookswitch To change the incoming ring typeChanging the Language Select Settings Basic Preferences LanguageTo change the language Chaning the Graphic Display Background Select Settings Basic Preferences BackgroundTo change the graphic display background Muting the Microphone Adjusting the VolumeSelect Background Prioritize Background Managing Call Lists Managing Contacts To add a contact to the local contact directory manually Adding ContactsAdding Contacts Manually Select Contact DirectoryAdding Contacts From Call Lists Adding Contacts From the Corporate Directory Select Corporate DirectoryEditing Contacts To edit a contact in the local directoryTo delete a contact from the local contact directory Deleting ContactsPlacing Calls to Contacts To place a call to a contact in the local contact directorySearching for Contacts To search for a contact in the local contact directoryTo search for a contact in the corporate directory Distinguishing Calls Managing Incoming CallsTo set a distinctive ring type for a contact Diverting Calls Rejecting CallsTo divert incoming calls from a particular contact System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines Your SoundPoint IP 550 supports shared linesPage Placing Calls To place a call using the handset To place a call using Hands-Free Speakerphone modeTo place a call using the headset Answering CallsTo answer a call using the Hands-Free Speakerphone Answering When Not in Another CallTo answer a call using the handset Duration and destinationTo answer a call using the headset Answering When in Another CallTo answer an incoming call on a shared line Ending CallsTo end a call Placing Calls on Hold Redialing NumbersTo redial the last call placed from your phone Hosting Conference Calls Multiple Calls on HoldSetting Up Conference Calls To set up a conference callConference similar to this one will now exist Managing Conference Calls To manage a conference callSystem administrator To add a party to a conference call using the Join soft key Adding Parties to Conference CallsPress the New Call soft key Splitting Conference Calls Transferring CallsJoining Conferences Ending Conference CallsPerforming a Consulative Transfer To transfer a callPerforming a Blind Transfer To perform a blind transferStatic Forwarding Forwarding CallsTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on Dynamic Forwarding To disable call forwardingEnabling Do Not Disturb To forward an incoming call to another partyAssigning Speed Dial Keys To enable Do Not DisturbTo disable Do Not Disturb Multiple Lines and Do Not DisturbAssigning New Speed Dial Keys To add or edit a speed dial index for an existing contactTo assign a new speed dial key Press and hold an unassignedUsing Voice Mail To listen to voice messagesUser Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Select Features Messages Instant Messages Using Text MessagingTo read text messages To send a text message Do one of the following Press . Select Instant MessagesTo view and change your presence settings Using Buddy ListsPresence Settings Select Features Presence My StatusTo add or delete a contact from your buddy list Managing BuddiesTo block or unblock a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List To add a contact to your buddy listRestarting Your Phone To restart the phoneTroubleshooting Your SoundPoint IP 550 Desktop Phone Symptom Problem Corrective Action Power and StartupControls Lines Line Information. From Access to Screens and SystemsThen select Status Network Audio Settings Basic PreferencesHeadset Echo Cancellation CallingSettings Basic Ring Type Menu Basic SettingsPreferences Audible Ringer Displays Contrast onTo test your phone hardware Testing Phone HardwareProductivity Suite Status LicensesUser Guide SoundPoint IP 550 Phone Service Agreements Governing LawWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsSafety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IPUse of IP Networks through the Pstn Echo cancellationUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Symbols IndexUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index