Polycom Soundpoint IP 550 instruction

5

Troubleshooting Your

SoundPoint® IP 550 Desktop Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom® SoundPoint IP 550 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take. The topics include:

• Power and Startup

• Controls

• Access to Screens and Systems

• Audio

• Calling

• Displays

• Productivity Suite

	To obtain more detailed troubleshooting information, you can access certain
	menus on your phone that test your phone hardware. For more information,
	see Testing Phone Hardware on page 5-7.
	If you require additional assistance, contact your system administrator.
Note
Note	Before restarting your phone, contact your system administrator. They may want to
	troubleshoot your phone in more detail before restarting it and losing current status
	information.

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Polycom Soundpoint IP 550 manual Troubleshooting Your SoundPoint IP 550 Desktop Phone

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page Changes to This Guide About This Guide User Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone Connecting Network and Power Source AC Power To connect the AC powerPower over Ethernet Connecting the Handset and Optional Headset To connect the PoETo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop Phone Description Features of your SoundPoint IP 550 phone are Getting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Before You Use Your SoundPoint IP 550 Desktop Phone Using the Navigation Keys User Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Configuring Basic Settings To configure the time and date formatsChanging the Appearance of Time and Date Select Settings Basic Contrast To adjust the contrast on the phone displayChanging the Display Contrast Changing the Backlight Intensity Select Backlight Idle Intensity To modify the backlight intensity To enable Headset Memory Mode Enabling the Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Maximum Intensity To activate Headset Memory Mode To select a headset that supports electronic hookswitch Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type To change the incoming ring type Select Settings Basic Preferences Language Changing the LanguageTo change the language Select Settings Basic Preferences Background Chaning the Graphic Display BackgroundTo change the graphic display background Adjusting the Volume Muting the MicrophoneSelect Background Prioritize Background Managing Call Lists Managing Contacts Adding Contacts Manually Adding ContactsTo add a contact to the local contact directory manually Select Contact Directory Adding Contacts From Call Lists Select Corporate Directory Adding Contacts From the Corporate Directory To edit a contact in the local directory Editing Contacts Placing Calls to Contacts Deleting ContactsTo delete a contact from the local contact directory To place a call to a contact in the local contact directory To search for a contact in the local contact directory Searching for Contacts To search for a contact in the corporate directory Managing Incoming Calls Distinguishing CallsTo set a distinctive ring type for a contact Rejecting Calls Diverting CallsTo divert incoming calls from a particular contact Supporting Multiple Lines System Customizations Supporting Multiple Line Keys Per Line Your SoundPoint IP 550 supports shared lines Supporting Shared LinesPage Placing Calls To place a call using Hands-Free Speakerphone mode To place a call using the handset Answering Calls To place a call using the headset To answer a call using the handset Answering When Not in Another CallTo answer a call using the Hands-Free Speakerphone Duration and destination Answering When in Another Call To answer a call using the headset Ending Calls To answer an incoming call on a shared lineTo end a call Redialing Numbers Placing Calls on HoldTo redial the last call placed from your phone Multiple Calls on Hold Hosting Conference Calls To set up a conference call Setting Up Conference Calls Conference similar to this one will now exist To manage a conference call Managing Conference Calls System administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft key Press the New Call soft key Joining Conferences Transferring CallsSplitting Conference Calls Ending Conference Calls To transfer a call Performing a Consulative Transfer To perform a blind transfer Performing a Blind Transfer Forwarding Calls Static ForwardingTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on Enabling Do Not Disturb To disable call forwardingDynamic Forwarding To forward an incoming call to another party To disable Do Not Disturb To enable Do Not DisturbAssigning Speed Dial Keys Multiple Lines and Do Not Disturb To add or edit a speed dial index for an existing contact Assigning New Speed Dial Keys Press and hold an unassigned To assign a new speed dial key To listen to voice messages Using Voice Mail User Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Using Text Messaging Select Features Messages Instant MessagesTo read text messages Do one of the following Press . Select Instant Messages To send a text message Presence Settings Using Buddy ListsTo view and change your presence settings Select Features Presence My Status Managing Buddies To add or delete a contact from your buddy listTo block or unblock a contact from your buddy list Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server To add a contact to your buddy list To restart the phone Restarting Your Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Headset Echo Cancellation Settings Basic PreferencesAudio Calling Menu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Contrast on Displays Productivity Suite Testing Phone HardwareTo test your phone hardware Status Licenses User Guide SoundPoint IP 550 Phone Governing Law Service Agreements Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Russian Compliance SoundPoint IP Safety and Compliance CE and Vcci Mark Echo cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Index Symbols User Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index