System Customizations | Polycom Soundpoint IP 550 guide

User Guide SoundPoint IP 550 Phone

3.Scroll to highlight the contact.

You can also use the * key to page up and the # key to page down.

4.Press the Edit soft key, and then scroll down to the Divert Contact field.

5.Enter the number of the party to whom you want to divert the call.

6.Scroll down to the Auto Divert field.

7.Use the and to select Enabled.

8.Press the Save or Cancel soft keys to accept or cancel changes.

9.Press to return to the idle display.

System Customizations

The following section details customizations of your SoundPoint IP 550 phone that are performed by your system administrator.

Supporting Multiple Lines

Your SoundPoint IP 550 phone can support up to 4 lines.

Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.

Depending on how your administrator sets up your phone, the display could resemble one of the following figures:

2 - 22

Image 44

Polycom Soundpoint IP 550 manual System Customizations, Supporting Multiple Lines

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page About This Guide Changes to This Guide User Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Connecting Network and Power Source Assembling Your SoundPoint IP 550 Desktop Phone Power over Ethernet AC PowerTo connect the AC power To connect the handset and optional headset Connecting the Handset and Optional HeadsetTo connect the PoE Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Desktop Phone Registering Your SoundPoint IP 550 Desktop Phone Features of your SoundPoint IP 550 phone are Description Getting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Using the Navigation Keys Before You Use Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Changing the Appearance of Time and Date Configuring Basic SettingsTo configure the time and date formats To adjust the contrast on the phone display Select Settings Basic ContrastChanging the Display Contrast Changing the Backlight Intensity To modify the backlight intensity Select Backlight Idle Intensity Enabling the Headset Memory Mode To enable Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Maximum Intensity To activate Headset Memory Mode Selecting the Correct Headset for Electronic Hookswitch To select a headset that supports electronic hookswitchSelecting the Ring Type To change the incoming ring type To change the language Select Settings Basic Preferences LanguageChanging the Language To change the graphic display background Select Settings Basic Preferences BackgroundChaning the Graphic Display Background Select Background Prioritize Background Adjusting the VolumeMuting the Microphone Managing Call Lists Managing Contacts Adding Contacts Adding Contacts ManuallyTo add a contact to the local contact directory manually Select Contact Directory Adding Contacts From Call Lists Adding Contacts From the Corporate Directory Select Corporate Directory Editing Contacts To edit a contact in the local directory Deleting Contacts Placing Calls to ContactsTo delete a contact from the local contact directory To place a call to a contact in the local contact directory Searching for Contacts To search for a contact in the local contact directory To search for a contact in the corporate directory To set a distinctive ring type for a contact Managing Incoming CallsDistinguishing Calls To divert incoming calls from a particular contact Rejecting CallsDiverting Calls System Customizations Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines Your SoundPoint IP 550 supports shared linesPage Placing Calls To place a call using the handset To place a call using Hands-Free Speakerphone mode To place a call using the headset Answering Calls Answering When Not in Another Call To answer a call using the handsetTo answer a call using the Hands-Free Speakerphone Duration and destination To answer a call using the headset Answering When in Another Call To end a call Ending CallsTo answer an incoming call on a shared line To redial the last call placed from your phone Redialing NumbersPlacing Calls on Hold Hosting Conference Calls Multiple Calls on Hold Setting Up Conference Calls To set up a conference call Conference similar to this one will now exist Managing Conference Calls To manage a conference call System administrator To add a party to a conference call using the Join soft key Adding Parties to Conference Calls Press the New Call soft key Transferring Calls Joining ConferencesSplitting Conference Calls Ending Conference Calls Performing a Consulative Transfer To transfer a call Performing a Blind Transfer To perform a blind transfer To forward all incoming calls to another party Forwarding CallsStatic Forwarding URL or IP address, refer to Placing Calls on To disable call forwarding Enabling Do Not DisturbDynamic Forwarding To forward an incoming call to another party To enable Do Not Disturb To disable Do Not DisturbAssigning Speed Dial Keys Multiple Lines and Do Not Disturb Assigning New Speed Dial Keys To add or edit a speed dial index for an existing contact To assign a new speed dial key Press and hold an unassigned Using Voice Mail To listen to voice messages User Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone To read text messages Using Text MessagingSelect Features Messages Instant Messages To send a text message Do one of the following Press . Select Instant Messages Using Buddy Lists Presence SettingsTo view and change your presence settings Select Features Presence My Status To block or unblock a contact from your buddy list Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Live Communications Server To add a contact to your buddy list Restarting Your Phone To restart the phone Troubleshooting Your SoundPoint IP 550 Desktop Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Settings Basic Preferences Headset Echo CancellationAudio Calling Preferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Displays Contrast on Testing Phone Hardware Productivity SuiteTo test your phone hardware Status Licenses User Guide SoundPoint IP 550 Phone Service Agreements Governing Law Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral Modifications Safety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IP Use of Voice Compression through the Pstn Echo cancellationUse of IP Networks through the Pstn Use of IP Networks through the Pstn Symbols Index User Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index