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Polycom Soundpoint IP 550 Productivity Suite, Testing Phone Hardware, To test your phone hardware

Models: Soundpoint IP 550

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			Troubleshooting Your SoundPoint® IP 550 Desktop Phone
Productivity Suite

Symptom		Problem		Corrective Action

You are trying to access one of		The license is not installed on		Do the following:
the following features, but it is not		your phone or it has expired.		• Press the Menu key, then select
available on your phone:				Status > Licenses.
•	Corporate Directory			• Using the arrow keys, verify that the
• Recording and Playback of				features that you want to use has a
	Audio Calls			valid license.
•	Managing Conferences			• Contact your system administrator.

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and color LCD display. See your system administrator for instructions on how to perform these tests.

To test your phone hardware:

>>Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.

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Polycom Soundpoint IP 550 manual Productivity Suite, Testing Phone Hardware, To test your phone hardware, Status Licenses

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page Changes to This Guide About This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone Connecting Network and Power SourceAC Power To connect the AC powerPower over Ethernet Connecting the Handset and Optional Headset To connect the PoETo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop PhoneDescription Features of your SoundPoint IP 550 phone areGetting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Before You Use Your SoundPoint IP 550 Desktop Phone Using the Navigation KeysUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Configuring Basic Settings To configure the time and date formatsChanging the Appearance of Time and Date Changing the Backlight Intensity To adjust the contrast on the phone displaySelect Settings Basic Contrast Changing the Display ContrastSelect Backlight Idle Intensity To modify the backlight intensitySelect Maximum Intensity Enabling the Headset Memory ModeTo enable Headset Memory Mode Select Settings Basic Preferences Headset Headset MemoryTo activate Headset Memory Mode To change the incoming ring type Selecting the Correct Headset for Electronic HookswitchTo select a headset that supports electronic hookswitch Selecting the Ring TypeSelect Settings Basic Preferences Language Changing the LanguageTo change the language Select Settings Basic Preferences Background Chaning the Graphic Display BackgroundTo change the graphic display background Adjusting the Volume Muting the MicrophoneSelect Background Prioritize Background Managing Call Lists Managing Contacts Select Contact Directory Adding ContactsAdding Contacts Manually To add a contact to the local contact directory manuallyAdding Contacts From Call Lists Select Corporate Directory Adding Contacts From the Corporate DirectoryTo edit a contact in the local directory Editing ContactsTo place a call to a contact in the local contact directory Deleting ContactsPlacing Calls to Contacts To delete a contact from the local contact directoryTo search for a contact in the local contact directory Searching for ContactsTo search for a contact in the corporate directory Managing Incoming Calls Distinguishing CallsTo set a distinctive ring type for a contact Rejecting Calls Diverting CallsTo divert incoming calls from a particular contact Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Your SoundPoint IP 550 supports shared lines Supporting Shared LinesPage Placing Calls To place a call using Hands-Free Speakerphone mode To place a call using the handsetAnswering Calls To place a call using the headsetDuration and destination Answering When Not in Another CallTo answer a call using the handset To answer a call using the Hands-Free SpeakerphoneAnswering When in Another Call To answer a call using the headsetEnding Calls To answer an incoming call on a shared lineTo end a call Redialing Numbers Placing Calls on HoldTo redial the last call placed from your phone Multiple Calls on Hold Hosting Conference CallsTo set up a conference call Setting Up Conference CallsConference similar to this one will now exist To manage a conference call Managing Conference CallsSystem administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft keyPress the New Call soft key Ending Conference Calls Transferring CallsJoining Conferences Splitting Conference CallsTo transfer a call Performing a Consulative TransferTo perform a blind transfer Performing a Blind TransferForwarding Calls Static ForwardingTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on To forward an incoming call to another party To disable call forwardingEnabling Do Not Disturb Dynamic ForwardingMultiple Lines and Do Not Disturb To enable Do Not DisturbTo disable Do Not Disturb Assigning Speed Dial KeysTo add or edit a speed dial index for an existing contact Assigning New Speed Dial KeysPress and hold an unassigned To assign a new speed dial keyTo listen to voice messages Using Voice MailUser Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Using Text Messaging Select Features Messages Instant MessagesTo read text messages Do one of the following Press . Select Instant Messages To send a text messageSelect Features Presence My Status Using Buddy ListsPresence Settings To view and change your presence settingsManaging Buddies To add or delete a contact from your buddy listTo block or unblock a contact from your buddy list To add a contact to your buddy list Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Integrating With Microsoft Live Communications ServerTo restart the phone Restarting Your PhoneTroubleshooting Your SoundPoint IP 550 Desktop Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Calling Settings Basic PreferencesHeadset Echo Cancellation AudioMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Contrast on DisplaysStatus Licenses Testing Phone HardwareProductivity Suite To test your phone hardwareUser Guide SoundPoint IP 550 Phone Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralRussian Compliance SoundPoint IP Safety and Compliance CE and Vcci MarkEcho cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Index SymbolsUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index