User Guide SoundPoint IP 550 Phone

Displays

Symptom

Problem

Corrective Action

 

 

 

There is no display.

Power is not correctly applied to

Do one of the following:

The display is incorrect.

the SoundPoint IP <Model

Check that the screen is illuminated.

The display has bad contrast.

Number> phone or the

Make sure the LAN cable is inserted

SoundPoint IP Color Expansion

The expansion module is not

properly at the back of the phone.

Module.

If using Power over Ethernet (PoE),

working.

 

 

 

have your system administrator check

 

 

the PoE switch, and that EM power is

 

 

enabled in the Network Configuration

 

 

menu (if using an expansion module).

 

 

Use the screen capture feature.

 

 

Contact your system administrator to

 

 

determine if it is enabled.

 

 

 

 

The contrast needs adjustment.

Do one of the following:

 

 

Refer to Changing the Display

 

 

Contrast on page 5-2.

 

 

Restart the phone to obtain a default

 

 

level of contrast.

 

 

Use the screen capture feature.

 

 

Contact your system administrator to

 

 

determine if it is enabled.

 

 

 

 

Outbound or inbound calling is

Do one of the following:

 

unsuccessful.

Place a call to the phone under

 

 

investigation. Check that the screen

 

 

indicates incoming call information.

 

 

Lift the handset. Ensure the dial tone

 

 

is present and place a call to another

 

 

extension or number. Check that the

 

 

screen changes in response.

 

 

Use the screen capture feature.

 

 

Contact your system administrator to

 

 

determine if it is enabled.

 

 

 

The display flickers.

A certain type of older

Do one of the following:

 

fluorescent lighting causes the

Move the SoundPoint IP <Model

 

display to appear to flicker.

Number> SIP phone away from the

 

 

lights.

 

 

Replace the lights in your work

 

 

environment.

 

 

Use the screen capture feature.

 

 

Contact your system administrator to

 

 

determine if it is enabled.

 

 

 

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Polycom Soundpoint IP 550 manual Displays, Contrast on