Displays, Contrast on | Polycom Soundpoint IP 550 instruction

User Guide SoundPoint IP 550 Phone

Displays

	Symptom	Problem	Corrective Action

	There is no display.	Power is not correctly applied to	Do one of the following:
	The display is incorrect.	the SoundPoint IP <Model	• Check that the screen is illuminated.
	The display has bad contrast.	Number> phone or the	• Make sure the LAN cable is inserted
	The display has bad contrast.	SoundPoint IP Color Expansion	• Make sure the LAN cable is inserted
	The expansion module is not	SoundPoint IP Color Expansion	properly at the back of the phone.
		Module.	properly at the back of the phone.
		Module.	• If using Power over Ethernet (PoE),
	working.		• If using Power over Ethernet (PoE),
			have your system administrator check
			the PoE switch, and that EM power is
			enabled in the Network Configuration
			menu (if using an expansion module).
			• Use the screen capture feature.
			Contact your system administrator to
			determine if it is enabled.

		The contrast needs adjustment.	Do one of the following:
			• Refer to Changing the Display
			Contrast on page 5-2.
			• Restart the phone to obtain a default
			level of contrast.
			• Use the screen capture feature.
			Contact your system administrator to
			determine if it is enabled.

		Outbound or inbound calling is	Do one of the following:
		unsuccessful.	• Place a call to the phone under
			investigation. Check that the screen
			indicates incoming call information.
			• Lift the handset. Ensure the dial tone
			is present and place a call to another
			extension or number. Check that the
			screen changes in response.
			• Use the screen capture feature.
			Contact your system administrator to
			determine if it is enabled.

	The display flickers.	A certain type of older	Do one of the following:
		fluorescent lighting causes the	• Move the SoundPoint IP <Model
		display to appear to flicker.	Number> SIP phone away from the
			lights.
			• Replace the lights in your work
			environment.
			• Use the screen capture feature.
			Contact your system administrator to
			determine if it is enabled.

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Polycom Soundpoint IP 550 manual Displays, Contrast on

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page About This Guide Changes to This Guide User Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Connecting Network and Power Source Assembling Your SoundPoint IP 550 Desktop Phone Power over Ethernet AC PowerTo connect the AC power To connect the handset and optional headset Connecting the Handset and Optional HeadsetTo connect the PoE Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Desktop Phone Registering Your SoundPoint IP 550 Desktop Phone Features of your SoundPoint IP 550 phone are Description Getting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Using the Navigation Keys Before You Use Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Changing the Appearance of Time and Date Configuring Basic SettingsTo configure the time and date formats Changing the Display Contrast To adjust the contrast on the phone displaySelect Settings Basic Contrast Changing the Backlight Intensity To modify the backlight intensity Select Backlight Idle Intensity Select Settings Basic Preferences Headset Headset Memory Enabling the Headset Memory ModeTo enable Headset Memory Mode Select Maximum Intensity To activate Headset Memory Mode Selecting the Ring Type Selecting the Correct Headset for Electronic HookswitchTo select a headset that supports electronic hookswitch To change the incoming ring type To change the language Select Settings Basic Preferences LanguageChanging the Language To change the graphic display background Select Settings Basic Preferences BackgroundChaning the Graphic Display Background Select Background Prioritize Background Adjusting the VolumeMuting the Microphone Managing Call Lists Managing Contacts To add a contact to the local contact directory manually Adding ContactsAdding Contacts Manually Select Contact Directory Adding Contacts From Call Lists Adding Contacts From the Corporate Directory Select Corporate Directory Editing Contacts To edit a contact in the local directory To delete a contact from the local contact directory Deleting ContactsPlacing Calls to Contacts To place a call to a contact in the local contact directory Searching for Contacts To search for a contact in the local contact directory To search for a contact in the corporate directory To set a distinctive ring type for a contact Managing Incoming CallsDistinguishing Calls To divert incoming calls from a particular contact Rejecting CallsDiverting Calls System Customizations Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines Your SoundPoint IP 550 supports shared linesPage Placing Calls To place a call using the handset To place a call using Hands-Free Speakerphone mode To place a call using the headset Answering Calls To answer a call using the Hands-Free Speakerphone Answering When Not in Another CallTo answer a call using the handset Duration and destination To answer a call using the headset Answering When in Another Call To end a call Ending CallsTo answer an incoming call on a shared line To redial the last call placed from your phone Redialing NumbersPlacing Calls on Hold Hosting Conference Calls Multiple Calls on Hold Setting Up Conference Calls To set up a conference call Conference similar to this one will now exist Managing Conference Calls To manage a conference call System administrator To add a party to a conference call using the Join soft key Adding Parties to Conference Calls Press the New Call soft key Splitting Conference Calls Transferring CallsJoining Conferences Ending Conference Calls Performing a Consulative Transfer To transfer a call Performing a Blind Transfer To perform a blind transfer To forward all incoming calls to another party Forwarding CallsStatic Forwarding URL or IP address, refer to Placing Calls on Dynamic Forwarding To disable call forwardingEnabling Do Not Disturb To forward an incoming call to another party Assigning Speed Dial Keys To enable Do Not DisturbTo disable Do Not Disturb Multiple Lines and Do Not Disturb Assigning New Speed Dial Keys To add or edit a speed dial index for an existing contact To assign a new speed dial key Press and hold an unassigned Using Voice Mail To listen to voice messages User Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone To read text messages Using Text MessagingSelect Features Messages Instant Messages To send a text message Do one of the following Press . Select Instant Messages To view and change your presence settings Using Buddy ListsPresence Settings Select Features Presence My Status To block or unblock a contact from your buddy list Managing BuddiesTo add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List To add a contact to your buddy list Restarting Your Phone To restart the phone Troubleshooting Your SoundPoint IP 550 Desktop Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Audio Settings Basic PreferencesHeadset Echo Cancellation Calling Preferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Displays Contrast on To test your phone hardware Testing Phone HardwareProductivity Suite Status Licenses User Guide SoundPoint IP 550 Phone Service Agreements Governing Law Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions Modifications Safety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IP Use of Voice Compression through the Pstn Echo cancellationUse of IP Networks through the Pstn Use of IP Networks through the Pstn Symbols Index User Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index