Menu Basic Settings | Polycom Soundpoint IP 550 manual

		Troubleshooting Your SoundPoint® IP 550 Desktop Phone

Symptom	Problem		Corrective Action

The phone does not ring.	Ring volume is low.		Do one of the following:
			• Adjust the ringing level from the front
			panel using the volume up/down keys.
			• Check the Alerting Destination from
			Menu > Basic > Settings >
			Preferences > Audible Ringer.

	Outbound or inbound calling is		Do one of the following:
	unsuccessful.		• Place a call to the phone under
			investigation. Check that the screen
			indicates incoming call information.
			• Lift the handset. Ensure the dial tone
			is present and place a call to another
			extension or number. Check that the
			screen changes in response.

	The ringer is in silent mode.		Do one of the following:
			• Change the Ring Tone from Menu >
			Settings > Basic > Ring Type.

“Service Unavailable” appears	The phone, call server,		Contact your system administrator.
on the screen.	configuration, or organization
	settings do not support the
	feature you are trying to access.

The line icon shows an	The phone line is unregistered.		Contact your system administrator.
unregistered line icon.

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Polycom Soundpoint IP 550 manual Menu Basic Settings, Preferences Audible Ringer, Settings Basic Ring Type

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page Changes to This Guide About This Guide User Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone Connecting Network and Power Source To connect the AC power AC PowerPower over Ethernet To connect the PoE Connecting the Handset and Optional HeadsetTo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop Phone Description Features of your SoundPoint IP 550 phone are Getting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Before You Use Your SoundPoint IP 550 Desktop Phone Using the Navigation Keys User Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone To configure the time and date formats Configuring Basic SettingsChanging the Appearance of Time and Date Select Settings Basic Contrast To adjust the contrast on the phone displayChanging the Display Contrast Changing the Backlight Intensity Select Backlight Idle Intensity To modify the backlight intensity To enable Headset Memory Mode Enabling the Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Maximum Intensity To activate Headset Memory Mode To select a headset that supports electronic hookswitch Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type To change the incoming ring type Changing the Language Select Settings Basic Preferences LanguageTo change the language Chaning the Graphic Display Background Select Settings Basic Preferences BackgroundTo change the graphic display background Muting the Microphone Adjusting the VolumeSelect Background Prioritize Background Managing Call Lists Managing Contacts Adding Contacts Manually Adding ContactsTo add a contact to the local contact directory manually Select Contact Directory Adding Contacts From Call Lists Select Corporate Directory Adding Contacts From the Corporate Directory To edit a contact in the local directory Editing Contacts Placing Calls to Contacts Deleting ContactsTo delete a contact from the local contact directory To place a call to a contact in the local contact directory To search for a contact in the local contact directory Searching for Contacts To search for a contact in the corporate directory Distinguishing Calls Managing Incoming CallsTo set a distinctive ring type for a contact Diverting Calls Rejecting CallsTo divert incoming calls from a particular contact Supporting Multiple Lines System Customizations Supporting Multiple Line Keys Per Line Your SoundPoint IP 550 supports shared lines Supporting Shared LinesPage Placing Calls To place a call using Hands-Free Speakerphone mode To place a call using the handset Answering Calls To place a call using the headset To answer a call using the handset Answering When Not in Another CallTo answer a call using the Hands-Free Speakerphone Duration and destination Answering When in Another Call To answer a call using the headset To answer an incoming call on a shared line Ending CallsTo end a call Placing Calls on Hold Redialing NumbersTo redial the last call placed from your phone Multiple Calls on Hold Hosting Conference Calls To set up a conference call Setting Up Conference Calls Conference similar to this one will now exist To manage a conference call Managing Conference Calls System administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft key Press the New Call soft key Joining Conferences Transferring CallsSplitting Conference Calls Ending Conference Calls To transfer a call Performing a Consulative Transfer To perform a blind transfer Performing a Blind Transfer Static Forwarding Forwarding CallsTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on Enabling Do Not Disturb To disable call forwardingDynamic Forwarding To forward an incoming call to another party To disable Do Not Disturb To enable Do Not DisturbAssigning Speed Dial Keys Multiple Lines and Do Not Disturb To add or edit a speed dial index for an existing contact Assigning New Speed Dial Keys Press and hold an unassigned To assign a new speed dial key To listen to voice messages Using Voice Mail User Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Select Features Messages Instant Messages Using Text MessagingTo read text messages Do one of the following Press . Select Instant Messages To send a text message Presence Settings Using Buddy ListsTo view and change your presence settings Select Features Presence My Status To add or delete a contact from your buddy list Managing BuddiesTo block or unblock a contact from your buddy list Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server To add a contact to your buddy list To restart the phone Restarting Your Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone Symptom Problem Corrective Action Power and StartupControls Lines Line Information. From Access to Screens and SystemsThen select Status Network Headset Echo Cancellation Settings Basic PreferencesAudio Calling Settings Basic Ring Type Menu Basic SettingsPreferences Audible Ringer Contrast on Displays Productivity Suite Testing Phone HardwareTo test your phone hardware Status Licenses User Guide SoundPoint IP 550 Phone Governing Law Service Agreements Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Russian Compliance SoundPoint IP Safety and Compliance CE and Vcci Mark Use of IP Networks through the Pstn Echo cancellationUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Index Symbols User Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index