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Polycom Soundpoint IP 550 manual Access to Screens and Systems, Lines Line Information. From

Models: Soundpoint IP 550

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		Troubleshooting Your SoundPoint® IP 550 Desktop Phone
Access to Screens and Systems

Symptom	Problem		Corrective Action

There is no response when you	The SoundPoint IP <Model		Do one of the following:
press a feature key.	Number> phone is not in an		• Press the keys more slowly.
	active state.		• To confirm that the line is active, press
			• To confirm that the line is active, press
			the Menu key, and then select Status
			> Lines > Line Information. From the
			Line Information page, verify that your
			phone line is registered.
			• Contact your system administrator.

The screen shows “Network Link	The LAN cable is not properly		Do one of the following:
is Down”.	connected.		• Check termination at the switch or hub
			(furthest end of the cable from the
			phone).
			• Check that the switch or hub is
			operational (flashing link/status lights)
			or contact your system administrator.
			• Check if the LAN port is active or
			inactive. Press the Menu key, and
			then select Status > Network >
			Ethernet. From the Ethernet page,
			scroll to the LAN port field and verify
			that it is active.
			• Contact your system administrator.

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Polycom Soundpoint IP 550 manual Access to Screens and Systems, Lines Line Information. From, Then select Status Network

Contents

User Guide for the Polycom SoundPoint IP 550 Phone Page Changes to This Guide About This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone Connecting Network and Power SourcePower over Ethernet AC PowerTo connect the AC power To connect the handset and optional headset Connecting the Handset and Optional HeadsetTo connect the PoE Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop PhoneDescription Features of your SoundPoint IP 550 phone areGetting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Before You Use Your SoundPoint IP 550 Desktop Phone Using the Navigation KeysUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Changing the Appearance of Time and Date Configuring Basic SettingsTo configure the time and date formats Changing the Backlight Intensity To adjust the contrast on the phone displaySelect Settings Basic Contrast Changing the Display ContrastSelect Backlight Idle Intensity To modify the backlight intensitySelect Maximum Intensity Enabling the Headset Memory ModeTo enable Headset Memory Mode Select Settings Basic Preferences Headset Headset MemoryTo activate Headset Memory Mode To change the incoming ring type Selecting the Correct Headset for Electronic HookswitchTo select a headset that supports electronic hookswitch Selecting the Ring TypeTo change the language Select Settings Basic Preferences LanguageChanging the Language To change the graphic display background Select Settings Basic Preferences BackgroundChaning the Graphic Display Background Select Background Prioritize Background Adjusting the VolumeMuting the Microphone Managing Call Lists Managing Contacts Select Contact Directory Adding ContactsAdding Contacts Manually To add a contact to the local contact directory manuallyAdding Contacts From Call Lists Select Corporate Directory Adding Contacts From the Corporate DirectoryTo edit a contact in the local directory Editing ContactsTo place a call to a contact in the local contact directory Deleting ContactsPlacing Calls to Contacts To delete a contact from the local contact directoryTo search for a contact in the local contact directory Searching for ContactsTo search for a contact in the corporate directory To set a distinctive ring type for a contact Managing Incoming CallsDistinguishing Calls To divert incoming calls from a particular contact Rejecting CallsDiverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Your SoundPoint IP 550 supports shared lines Supporting Shared LinesPage Placing Calls To place a call using Hands-Free Speakerphone mode To place a call using the handsetAnswering Calls To place a call using the headsetDuration and destination Answering When Not in Another CallTo answer a call using the handset To answer a call using the Hands-Free SpeakerphoneAnswering When in Another Call To answer a call using the headsetTo end a call Ending CallsTo answer an incoming call on a shared line To redial the last call placed from your phone Redialing NumbersPlacing Calls on Hold Multiple Calls on Hold Hosting Conference CallsTo set up a conference call Setting Up Conference CallsConference similar to this one will now exist To manage a conference call Managing Conference CallsSystem administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft keyPress the New Call soft key Ending Conference Calls Transferring CallsJoining Conferences Splitting Conference CallsTo transfer a call Performing a Consulative TransferTo perform a blind transfer Performing a Blind TransferTo forward all incoming calls to another party Forwarding CallsStatic Forwarding URL or IP address, refer to Placing Calls on To forward an incoming call to another party To disable call forwardingEnabling Do Not Disturb Dynamic ForwardingMultiple Lines and Do Not Disturb To enable Do Not DisturbTo disable Do Not Disturb Assigning Speed Dial KeysTo add or edit a speed dial index for an existing contact Assigning New Speed Dial KeysPress and hold an unassigned To assign a new speed dial keyTo listen to voice messages Using Voice MailUser Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone To read text messages Using Text MessagingSelect Features Messages Instant Messages Do one of the following Press . Select Instant Messages To send a text messageSelect Features Presence My Status Using Buddy ListsPresence Settings To view and change your presence settingsTo block or unblock a contact from your buddy list Managing BuddiesTo add or delete a contact from your buddy list To add a contact to your buddy list Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Integrating With Microsoft Live Communications ServerTo restart the phone Restarting Your PhoneTroubleshooting Your SoundPoint IP 550 Desktop Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Calling Settings Basic PreferencesHeadset Echo Cancellation AudioPreferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Contrast on DisplaysStatus Licenses Testing Phone HardwareProductivity Suite To test your phone hardwareUser Guide SoundPoint IP 550 Phone Governing Law Service AgreementsExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralRussian Compliance SoundPoint IP Safety and Compliance CE and Vcci MarkUse of Voice Compression through the Pstn Echo cancellationUse of IP Networks through the Pstn Use of IP Networks through the Pstn Index SymbolsUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index