General Printing Problems
If this happens |
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Paper handling problems | • | Check pick rollers and clean area of problem paper source. |
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• | Straighten paper stack of problem paper source. |
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(jams) |
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• | Confirm paper size in printer driver, paper tray, and OCP. |
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| • | Try printing a Status Page from the Reports menu. |
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| If you are able to print the Status Page but still cannot print a file from |
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Printer does not respond to |
| your computer, contact your system administrator or your authorized |
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| service/support center. |
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a Print command |
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| • | Verify that you printed to the correct queue. |
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| • | If you are still unable to print, contact your system administrator. |
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Message requests a paper | 1. | Cancel the job. |
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2. | Change the page size in the Print option of your application. |
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size that you do not have | 3. | Resubmit the job. |
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| • | If the OCP shows a diagnostic or error message, take the appropriate |
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Status Page does not print | • | If the OCP is completely blank, shut down and restart the printer. When |
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| the printer reaches Ready status, try printing a Status Page from the |
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| Reports menu. If the Status Page still fails to print, contact your |
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| authorized service/support center. |
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Print settings for your job |
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output do not match the | • | Verify that you did not override the setting for job in another place. |
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settings you gave |
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Stops printing | • | Verify that you did not make any OCP selections during the print job. |
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Paper does not pick | • | Try printing any Test Print from the OCP. |
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IP address is changed | • | Verify that you did not use DHCP mode for IP Address. |
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automatically |
| Change to STATIC mode from the Web Interface. |
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PostScript error page is | • | Verify that the PostSctipt data format. |
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printed |
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| • | Paper fibers should run parallel to the paper feed direction. See |
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Drum Wrap |
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| • | Paper curl should be less than 10mm. See Appendix C. |
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| • | Too much paper on the Finisher. |
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Stacked Paper Sticks |
| - Remove the stacked paper from the Finisher. |
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| • | Print density is too high. |
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Staple function is not | • | Perform a stapling test using the Test Print. |
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working |
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Job offset is not working | • | Perform a job offset test using the Test Print. |
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| • | Print a font list report to confirm the font is available. |
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Incorrect font is printed. | • | Confirm the printer driver setting. |
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| • | Refer to the README file in the printer driver |
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