
Print Quality Problems
If this happens | Try this |
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Pages have toner streaks | Cean the printer as described in Chapter 4. |
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| • Paper does not meet specification. |
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| - See “Media Guidelines” on page |
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| • Moisture content is too high. |
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| - Replace with newly unwrapped paper. |
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Page is wrinkled or printed | • The side guide is not adjusted properly. |
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characters are blurred | - Adjust to proper size. |
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| • OCP setting does not match loaded paper. |
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| - Load the correct size paper |
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| • Print density is too high. |
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| - Adjust print density. |
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| • The inside of the printer is dirty. |
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| - Cleaning the inside of the Printer |
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| • Print density is too high. |
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| - Adjust print dersity. |
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| • Change of paper settings. |
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| - Print a Cross Pattern test print to remove dirt. |
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Paper is streaked, spotted, | • The Drum may be damaged. |
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or smudged | - Replace the drum. |
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| Notes: |
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| This is an electric printing device and slight dots or smudges are |
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| unavoidable. |
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| A paper jam may cause staining of the fuser unit. Print several pages to |
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| remove the stain. Cleaning or replacement of the fuser unit is required in |
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| some cases. |
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| • Moisture content is too high. |
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| - Replace with newly unwrapped paper. |
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| • Paper does not meet specification. |
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| • Creased or wrinkled paper is loaded in the tray. |
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| - Removed damaged paper or replace with newly unwrapped paper. |
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| • Print density is too high. |
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Voids or vertical voids | - Adjust print density. |
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• Host application setting is incorrect. |
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| - Correct the application settings. |
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| • There may be condensation inside the printer. |
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| - Turn on the printer power and leave it for |
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| printing. |
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| • The drum unit may be damaged. |
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| - Replace the drum unit. |
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The tip or back end of | • Clean the NIP Guide and TR guide in the Conveyance Belt area. |
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paper is dirty | • Clean the Finisher Exit Roller. |
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Part of solid printing is | • Print Density is too high |
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scraped | - Adjust print density. |
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| • Print Density is too high |
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| - Adjust print density. |
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Printing is too dark | • Print Density is too high after initial power up. |
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| Adjust print density lower. After several thousand pages are printed, |
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| return the print density to the higher setting. |
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Troubleshooting
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