Manuals / Brands / Computer Equipment / Printer / Ricoh / Computer Equipment / Printer

Ricoh DSc424, DSc432, LD124c, LD132c 6. Troubleshooting, If Your Machine Does Not Operate As You Want, General, “Please wait.” ap

1 188

Download 188 pages, 5.23 Mb

6. Troubleshooting

If Your Machine Does Not Operate As You Want

The following chart contains explanations of common problems and messages. If other messages appear, follow the instructions displayed.

Note

❒If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. See p.165 “Copy Pa- per”.

General

Problem		Causes	Solutions

“Please wait.” ap-		This message appears	If the power does not come on even
pears		when you turn on the oper-	after 2 minutes have elapsed, con-
		ation switch or change the	tact your service representative.
		toner cartridge.

The display is off.		The screen contrast knob is	Set the screen contrast knob to the
		turned to the dark position.	light position to see the display pan-
			el properly.

		The machine is in Energy	Press the {Energy Saver} key to can-
		Saver mode.	cel Energy Saver mode.

		The operation switch is	Turn on the operation switch.
		turned off.

Nothing happens when the		The main power switch is	Turn on the main power switch.
operation switch is turned		turned off.
on.
on.		The Earth Leakage Breaker	Contact your service representative.
		The Earth Leakage Breaker	Contact your service representative.
		is set to Off.

Memory is full.		There are too many	Press [Delete File] to delete unneces-
		scanned pages or stored	sary documents.
		files: hard disk capacity is
		exceeded.

The function status indica-		The function associated	Press the function key correspond-
tor is red.		with the red indicator was	ing to the indicator. Follow the in-
		interrupted.	structions that appear on the control
			panel.

107

Contents

Operating Instructions General Settings Guide Page Manuals for This Machine ❖Scanner Reference (PDF file - CD-ROM1) ❖Manuals for DeskTopBinder Lite [Setup] [Start] ❖Other manuals What You Can Do with This Machine Paperless Fax Transmission Fax Transmission and and Reception Reception Through the Internet Using the Scanner in a Administrating the Network Environment Machine/Protecting Documents (Security Monitoring the Machine Via Computer TABLE OF CONTENTS 1. Getting Started 2. Combined Function Operations 3. Document Server 4. User Tools (System Settings) 5.Registering Addresses and Users for Facsimile/Scanner Functions 6. Troubleshooting 7. Remarks 8. Entering Text 9. Specifications Copyrights and Trademarks Information about Installed Software expat NetBSD Page Sablotron JPEG LIBRARY SASL MD4 MD5 Samba(Ver 2.2.2-ja-1.1) RSA BSAFE® How to Read This Manual Safety Information Page Page Positions of Labels and Hallmarks for RWARNING and RCAUTION ENERGY STAR Program Specifications ❖Recycled Paper Machine Types Page 1. Getting Started Guide to Components 10. Paper tray (upper:Tray 1, low 11. Paper tray unit (optional up er:Tray 2) per:Tray3, lower:Tray4>) 1.Ventilation holes External Options 1. 500-SheetFinisher 6. Shift sort tray 2.Bridge unit 7.Paper tray unit Internal Options A Fax unit Allows you to use the facsimile function B IEEE 1394 Interface Board *1 Connects to an IEEE 1394 cable Control Panel 9.{Clear Modes} key 17.{#} key 10.{Energy Saver} key 11.{Interrupt} key (copier/scanner mode) Interrupt Display Panel When the Authentication Screen is displayed A Press [Enter] for Login User Name [Enter] B Enter a login user name, and then press [OK] D Enter a login password, and then press [OK] E Press [Login] [Login] Log Off A Press {User Tools / Counter} Turning On the Power -Whenthe fax unit (optional) is installed -EnergySaver Mode -AutoOff Page 2.Combined Function Operations Changing Modes -SystemReset Multi-Access -FunctionCompatibility Page [NextJob] ❒Stapling cannot be used at the same time for multiple functions A machine with the Page 3. Document Server Relationship between Document Server and Other Functions Document Server Display ❖Document Server Main Display 1.Operating status and messages 2.The title of the currently selected screen 3.The numbers of originals, copies, and printed pages Using the Document Server A Press the {Document Server} key B Press [Scan Original] C Enter a user name, file name, or password if necessary D Place originals either on the exposure glass or in the ADF E Make any required settings When no user names are registered in the Address Book AEnter a new user name, and then press [OK] When using a registered user name in the Address Book A Select a registered user name from the list, and then press [OK] Changing a Stored Document's File Name, User Name, or Password [User Name] [File Name] [Date] C To print multiple documents, repeat step B in the order you want to print Searching for Stored Documents To search by file name C Enter the file name using the letter keys, and then press [OK] [File List] Printing Stored Documents A Select a document you want to print B If you need to change print set- tings, press [Print Settings] [Print Settings] ❖Binding format ❖Cover handling ❖Finish Changing the number of copies during printing 3B Press [Change Quantity] C Enter a new number of copies us- ing the number key D Press the {#} key E Press [Continue]. Printing restarts Deleting Stored Documents ments, press [User Name], [File Name], or [Date] C Press [Delete File] D Press [Delete] to delete the docu- ment [Delete] Downloading Stored Settings for the Document Server Page 4. User Tools (System Settings) User Tools Menu (System Settings) User Tools (System Settings) ❖Tray Paper Settings (See p.56 “Tray Paper Settings”.) ❖Timer Settings (See p.59 “Timer Settings”.) ❖Interface Settings For details about network settings, see “User Tools Menu (System Set- tings)” User Tools Menu (System Settings) ❖File Transfer ❖Administrator Tools (See p.61 “Administrator Tools”.) •For details about Address Book Management, Address Book: Pro Accessing User Tools (System Settings) Settings You Can Change with User Tools ❖Function Reset Timer [Set Time] ❖Output: Copier (copier) ❖Output: Document Server (Document Server) ❖Output: Facsimile (facsimile) ❖ Output: Printer (printer) Output tray settings Tray Paper Settings ❖Paper Tray Priority: Copier (copier/Document Server) ❖Paper Tray Priority: Facsimile (facsimile) ❖Tray Paper Size: (Tray 1-4) ❖ The paper sizes you can set for trays are as follows: ❖Paper Type: Bypass tray ❖The paper types you can set for the bypass tray are as follows: ❖ Paper Type: Tray 1–4 ❖The paper types you can set for trays are as follows: [Auto Paper Select] ❖Cover Sheet Tray [At Mode Selected] [Full Time] ❖Slip Sheet Tray ❖Printer Bypass Paper Size Timer Settings ❖Auto Off Timer ❖Energy Saver Timer ❖Panel Off Timer ❖System Auto Reset Timer ❖Copier / Document Server Auto Reset Timer (copier/Document Server) [Off] ❖Facsimile Auto Reset Timer (facsimile) ❖Printer Auto Reset Timer (printer) ❖Scanner Auto Reset Timer (scanner) Administrator Tools ❖User Authentication Management ❖Administrator Authentication Management ❖Program / Change Administrator ❖Key Counter Management ❖Extended Security ❖Display / Print Counter C Press [Administrator Tools] ❖Address Book Management • [Program / Change] •[Delete] ❖Address Book: Program / Change / Delete Group • [Delete] ❖Address Book: Program / Change / Delete Transfer Request ❖Address Book: Change Order [OPQ] [CD] APress the {User Tools/Counter} key ❖Print Address Book: Destination List [Print on 2 Sides] ❖Address Book: Edit Title DPress [Address Book: Edit Title] ❖Address Book: Select Title ❖Auto Delete File ❖Delete All Files [Yes] ❖Program / Change / Delete LDAP Server Address Book ❖ Add to Group ❖E-mail ❖Protection Managing names in the Address Book Sending fax by Quick Dial Sending e-mailby Quick Dial Sending scanned files to a shared folder directly Managing users and machine usage Registering Names E Select the registered name you want to change To change the name or key display A Press [Change] on the right of the name or key display B Enter the name or key display, and then press [OK] Deleting a Registered Name E Press [Delete] F Select the name you want to de lete G Press [Yes] Authentication Information H Press [TNext] twice I Select the functions to be used with the user code from Available Functions G Press [Change], and then enter the new user code using the number keys H Press [#] Changing a User Code E Select the registered user code you want to change I Press [OK] J Press [Exit] K Press the {User Tools/Counter} key Printing the Counter for Each User Code Displaying the Counter for Each User Code Clearing the Number of Prints Fax Destination ❖IP-FaxDestination Registering a Fax Destination C Press [Administrator Tools], and then press [TNext].5 D Press [Address Book Management] F Press [Fax Dest.] To use the Fax destination as the sender APress [Protection] BPress [Sender] To select the line APress [Select Line] Changing a Registered Fax Destination G Change the settings To change the fax number A Press [Change] under Facsimile No Deleting a Registered Fax Destination G Press [Change] under Facsimile No H Press [Delete All], and then press [OK] Registering an IP-Fax Destination A Press the {User Tools / Counter}key F Press [Fax Dest.] G Press [IP-Fax].5 Changing a Registered IP-FaxDestination E Select the name whose IP-Faxdestination you want to change G Press [IP-Fax] H Change the settings To change the IP-FaxDestination Deleting a Registered IP-FaxDestination J Press [Exit].5 K Press the {User Tools/Counter} key User Tools/Counter E-mailDestination Changing a Registered E-mailDestination E Select the name whose e-mailaddress you want to change Deleting a Registered E-mail Registering Folders F Press [Auth. Info], and then press [TNext] [Auth. Info] on the right side of Folder Authenti- cation [Do not Specify] H Press [Change] under Login User Using Browse Network to locate the folder APress [Browse Network] BSelect a client computer O Press [Connection Test] to check the path is set correctly P Press [Exit] G Select the items you want to change APress [FTP] [FTP] BA confirmation message appears. Press [Yes] C Enter each item again Using FTP to Connect To register an FTP folder H Press [Change] under Login User Name I Enter the login user name, and then press [OK] O Press [Change] under Server Name P Enter the server name, and then press [OK] Q Press [Change] under Path. R Enter the path S Press [OK] T Press [Connection Test] to check the path is set correctly Changing items under FTP A Press [Change] under Port No B Enter the new port number, and then press [#] C Press [Change] under Server Name Registering Names to a Group Registering Names to a Group Removing a Name from a Group Changing a Group Name To change the group name and key display To change the registration number Deleting a Group F Press a group key you want to de- lete Adding a Group to Another Group E Select the group that you want to put into another group G Select the group which you want to add to Page Registering a Protection Code Registering a Protection Code To a Group User Registering the Transfer Request BEnter the Transfer Request name or key display, and then press To select the title [XYZ], [1] to [10]… Added to the list of items in the selected title G Press [Fax Dest.] H Enter the items. See step G on p.77 “Registering a Fax Destination” Changing a Registered Transfer Station/Receiving Station E Select the name whose Transfer Station/Receiving Station you want to change To change the Transfer Request name and key display To change the Receiving Station APress [Receiving Station] BSelect the Receiving Station you want to change Deleting a Registered Transfer F Select the name whose Transfer Station/Receiving Station you want to delete Registering Authentication LDAP Authentication 6. Troubleshooting If Your Machine Does Not Operate As You Want Troubleshooting “Self Checking...” If Your Machine Does Not Operate As You Want "Cannot detect original size." ap “You do not have the privileges to Printing Problems Document Server BLoading Paper B Load paper into the tray with the print side up B Align the paper and load it in the tray with the print side up C Push in the paper tray slowly until it stops Loading Paper into Large Capacity Tray (optional) A Pull out the LCT, slowly until it stops Orientation-FixedPaper or Two-SidedPaper DAdding Toner Removing/Inserting Toner ❖The yellow/magenta/cian toner ❖The black toner -IssuesWhen Installing the Toner Cartridge xClearing Misfeeds Page Page Page Page Changing the Paper Size Page Tray 3 and 4 (option) F Load paper into the tray with the print side up H Confirm that the paper is fixed in place, and then lock the side guides J Slide the paper tray into the print er carefully until it stops If you load a paper size that is not selected automatically C Press [Tray Paper Settings] E Select the loaded paper size and feed direction, and then press [OK] F Press the {User Tools/Counter} key D Select the tray for which you want to change the paper settings d Adding Staples 1000-SheetFinisher Page e Removing Jammed Staples eRemoving Jammed Staples Page Replacing the Stamp Cartridge Auto Colour Calibration Returning to the previous setting A Press [Previous Setting] in the “Auto Colour Calibration [Previous Setting] BPress [Yes] Page 7. Remarks Dos and Don'ts Saving Colour Copies Toner Where to Put Your Machine Power Connection Access to the Machine 1.Rear: more than 10 cm (4") 2.Right: more than 55 cm (21.7") 3.Front: more than 75 cm (29.6") Maintaining Your Machine Cleaning the Guide Boards A Turn off the main power switch. B Open the Bypass Tray C If the Duplex Unit is installed, open it by pushing the catch up- wards D Open the right cover of the printer by pushing up the handle E Wipe the guide boards with a dry cloth Cleaning and Adjusting Internal Parts A Press the {User Tools/Counter} key and then [Maintenance] B Press [Clean / Adjust] [Maintenance ] Other Functions C Press [Sortie] Changing Paper Thickness Settings Select [Normal] or [Middle Thick/90 105g/m [Normal] Counter Page 8. Entering Text Entering Text How to Enter Text Entering letters Deleting characters 9. Specifications Mainframe ❖Copy paper size: ❖Paper weight: ❖Non-reproductionarea: ❖First copy time: ❖Copying speed (Full Colour) Mainframe ❖Black, Yellow, Magenta, Cyan ❖Reproduction ratio: Preset reproduction ratios: Zoom: From 25 to 400% in increments of 1% ❖Power consumption: • Mainframe only •Complete system *1 ❖ Dimensions (W ⋅ D ⋅ H up to exposure glass): Type1,2 : 550 ⋅ 682 ⋅ 781 mm, 21.7" ⋅ 26.9" ⋅ 30.8 Sound pressure level: *3 • Complete system *2 ❖Weight: Types1,2: 85 kg, 187 lb ❖HDD: ADF ❖Mode: ❖Original size: ❖Original weight: ❖Maximum number of originals: Options ❖ Paper size: ❖ Paper weight: ❖ Stack capacity: ❖Staple position: Bridge Unit ❖Paper Size: ❖Stack Capacity: ❖Dimensions: Shift Sort Tray Duplex Unit ❖Power consumption (Max): Internal tray 2 (1 bin tray) ❖Number of bins: ❖Available paper size: Bypass Tray ❖Copy paper weight: Large Capacity Tray (LCT) ❖Power consumption ❖Dimensions (W ⋅ D ⋅ H, option unit): Paper tray unit Copy Paper Page Page ❒ If you use damp or curled paper, a misfeed may occur ❒ When loading paper, make sure the stack height does not exceed the lower limit mark of the paper tray. ⇒ p.112 “BLoading Paper” ❒ When loading copy paper in the paper tray 1-4and the large capacity tray (LCT), place the copy side of the paper face up Non-recommendedPaper Paper Storage INDEX Page Page MEMO