If Your Machine Does Not Operate As You Want

Problem

Causes

Solutions

 

 

 

 

 

 

 

 

An error message remains,

When a misfeed message

Clear misfed paper, and then open

 

 

even if misfed paper is re-

appears, it remains until

and close the front cover. See p.119

 

 

moved.

you open and close the cov-

“xClearing Misfeeds”.

 

 

 

 

er as required.

 

 

 

 

 

 

 

 

 

 

 

You turned off the main

If you turn the machine off before

 

 

 

 

power switch.

removing misfed papers, the error

 

 

 

 

 

message will reappear after turning

 

 

 

 

 

the machine back on. Keep the ma-

 

 

 

 

 

chine turned on while open-

 

 

 

 

 

ing/closing the corresponding tray

 

 

 

 

 

and the front cover

 

 

 

 

 

 

 

"Cannot detect

When the the exposure

Keep the machine turned on while

 

 

original size." ap-

glass cover / ADF is open,

opening/closing the exposure glass

 

 

pears.

the machine switches to

cover / ADF.

 

 

 

 

Low-Power Mode or Sleep

 

 

 

 

 

Mode.

 

 

 

 

 

 

 

 

Cannot print in duplex

You cannot use paper in

For duplex printing, select Tray 1-4

 

 

mode.

the bypass tray for duplex

in copier mode or with the printer

 

 

 

 

printing.

driver.

 

 

 

 

 

 

 

 

 

 

[1 Sided Copy] is selected for

Select [2 Sided Copy] for Paper Type:

 

 

 

 

6

 

 

Paper Type: Tray 1-4.

Tray 1-4. See p.57 “Paper Type: Tray

 

 

 

 

1–4”

 

 

 

 

 

 

 

You forgot your user code.

—

Contact your service representative.

 

 

 

 

 

 

 

The user code entry dis-

Users are restricted by user

Enter the user code (up to 8-digits),

 

 

play appears.

codes.

and then press [#].

 

 

 

 

 

 

 

The Authentication screen

Basic Authentication, Win-

Enter your login user name and user

 

 

appears.

dows Authentication, or

password. See p.23 “When the Au-

 

 

 

 

LDAP Authentication is

thentication Screen is displayed”.

 

 

 

 

set.

 

 

 

 

 

 

 

 

“You do not have

The use of the function is

Contact the administrator.

 

 

the privileges to

restricted to authenticated

 

 

 

use this func-

users only.

 

 

 

tion.” is displayed.

 

 

 

 

 

 

 

 

 

“You do not have

This user code is not al-

Press the {Energy Saver} key. Con-

 

 

the privileges to

lowed to use the function

firm that the display goes off, and

 

 

use this func-

selected.

then press the {Energy Saver} key

 

 

tion.” continues to be

 

again. The display will return to the

 

 

 

user code entry display.

 

 

displayed even though you

 

 

 

 

 

 

 

have entered a valid user

 

 

 

 

code.

 

 

 

 

 

 

 

 

 

Authentication has failed.

The entered login user

Inquire the user administrator for

 

 

 

 

name or login password is

the correct login user name and

 

 

 

 

not correct.

login password.

 

 

 

 

 

 

 

 

 

 

The machine cannot per-

Contact the administrator.

 

 

 

 

form authentication.

 

 

 

 

 

 

 

 

 

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