Samsung 500N setup guide Troubleshooting Checklist, Check Solution, On Line/Continue

Troubleshooting Checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Check	Solution
Make sure that the	• If the button backlight is off, check the power cord
On Line/Continue	connection. Check the power switch. Check the power
button on the control panel	source by plugging it into another outlet.
is green and “Ready” is	• If the button backlight is orange, check the display
shown on the display.	message and go to “Understanding Display Messages” on
	page 7.26.
Print a demo page to verify	• If a demo page does not print, check the paper supply in
that the printer is feeding	the paper tray.
paper correctly. See the	• If the paper jams in the printer, go to “Clearing Paper
Setup Guide.	Jams” on page 7.7.
	• If an error message appears on the display, go to
	“Understanding Display Messages” on page 7.26.
Check the demo page to see	If there is a print quality problem, go to “Solving Print
if it is printed correctly.	Quality Problems” on page 7.22.
Print a short document	• If the page does not print, check the cable connection
from a software application	between the printer and the computer.
to verify that the computer	• Check the print queue or print spooler to see if the
and printer are connected	printer has been paused.
and are communicating	• Check the software application to ensure that you are
correctly.
	using the proper printer driver and communication port.
	If the page is interrupted during printing, go to “Solving
	General Printing Problems” on page 7.3.
If completing the checklist	• See “Solving General Printing Problems” on page 7.3.
does not resolve the printer	• See “Understanding Display Messages” on page 7.26.
problem, check the	• See “Common Windows Problems” on page 7.30.
following troubleshooting
	• See “Common Linux Problems” on page 7.31.
sections.

7.2 SOLVING PROBLEMS