Problem

Possible Cause

Solution

 

 

 

 

 

The paper

There is too much

Remove excess paper from the tray.

 

keeps jamming.

paper in the paper tray.

If printing on special materials, use the

 

 

 

 

 

 

Multi-purpose Tray.

 

 

 

Check that the paper size adjusters are set

 

 

 

correctly.

 

 

 

 

 

 

An incorrect type of

Use only paper that meets the specifications

 

 

paper is being used.

required by the printer.

 

 

 

If printing on special materials, use the

 

 

 

Multi-purpose Tray.

 

 

 

 

 

 

There may be debris

Open the top cover and remove the debris.

 

 

inside the printer.

 

 

 

 

 

 

The printer

The printer cable is

Disconnect the printer cable and reconnect.

 

prints, but the

loose or defective.

Try a print job that you have already printed

 

text is wrong,

 

successfully. If possible, attach the cable

 

garbled, or

 

and printer to another computer and try a

 

incomplete.

 

print job that you know works. Finally, try a

 

 

 

new printer cable.

 

 

 

 

 

 

The wrong printer

Check the application’s printer selection

 

 

driver was selected.

menu to ensure that your printer is

 

 

 

selected.

 

 

 

 

 

 

The software

Try printing a job from another application.

 

 

application is

 

 

 

malfunctioning.

 

 

 

 

 

7

 

The operating system is

Exit Windows and reboot the computer.

 

malfunctioning.

Turn the printer off and then back on again.

 

 

 

 

Pages print, but

The toner cartridge is

Redistribute the toner. If necessary, see

 

are blank.

defective or out of

page 6.5.

 

 

toner.

If necessary, replace the toner cartridge.

 

 

 

 

 

 

 

 

 

The file may have blank

Check the file to ensure that it does not

 

 

pages.

contain blank pages.

 

 

 

 

 

 

Some parts, such as

Contact a service representative.

 

 

the controller or the

 

 

 

board, may be

 

 

 

defective.

 

 

 

 

 

 

The illustrations

The setting in the

Select Download as Bit Image in the

 

print incorrectly

software application is

Advanced Options window of the graphic

 

in Adobe

wrong.

properties. Print the document.

 

Illustrator.

 

 

 

 

 

 

 

SOLVING PROBLEMS 7.5

Page 161
Image 161
Samsung 500N setup guide Select Download as Bit Image