Solving General Printing Problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Problem

Possible Cause

Solution

 

 

 

The printer does

The printer is not

Check the power cord connections. Check

not print.

receiving power.

the power switch and the power source.

 

 

 

 

The printer is not

Select Samsung CLP-500 Series as your

 

selected as the default

default printer.

 

printer.

 

 

 

 

 

Check the printer for

Solve the problems.

 

the following:

 

 

• The printer cover is

 

 

not closed.

 

 

• Paper is jammed.

 

 

• No paper is loaded.

 

 

• The toner cartridge is

 

 

not installed.

 

 

 

 

 

The printer may be in

Check the display message, add paper to

 

manual feed mode and

the Multi-purpose Tray and press the

 

out of paper.

On Line/Continue button on the printer’s

 

 

control panel.

 

 

 

 

The connection cable

Disconnect the printer cable and reconnect

 

between the computer

it.

 

and the printer is not

 

 

connected properly.

 

 

 

 

 

The connection cable

If possible, attach the cable to another

 

between the computer

computer that is working properly and print

 

and the printer is

a document. You can also try using a

 

defective.

different printer cable.

 

 

 

 

The port setting is

Check the Windows printer setting to make

 

incorrect.

sure that the print job is sent to the correct

 

 

port, for example, LPT1. If the computer

 

 

has more than one port, make sure that the

 

 

printer is attached to the correct one.

 

 

 

 

The printer may be

Check the printer properties to ensure that

 

configured incorrectly.

all of the print settings are correct.

 

 

 

 

The printer driver may

Reinstall the printer driver; refer to the

 

be incorrectly installed.

Setup Guide. Try printing a demo page.

 

 

 

 

The printer is

Check the display message on the control

 

malfunctioning.

panel to determine if the printer is

 

 

indicating a system error.

 

 

 

7

SOLVING PROBLEMS 7.3

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Samsung 500N setup guide Solving General Printing Problems, Problem Possible Cause Solution